Novum Hotel Aviva Leipzig Neue Messe

Breakfast quality

Travelled by car from Aylesbury to this hotel. No hot water in the evening, after complaining we had a little bit for 10 minutes. No hot water again in the morning but that time we just couldn’t be asked. Room wasn’t dirty the way like it wasn’t cleaned but dirty the way it’s old. From two years ago the only improvement was they removed trouser ironing board of the wall. Loads of wall plugs left on the walls, instead of hook for towels just a screw sticking out. Fallen apart shower doors, wobbly shower, mould everywhere with cold water only to use. Walls marked from beds handling, water leak marks everywhere. Only positive thing about this accommodation is breakfast and it was gorgeous with wide range of choice with fantastic warm bread bit let down by awful coffee. If they refurbish property inside as they did on outside I would be happy to return even to pay bit more. But like that I would never return.

Location, and room itself.

Bedsheets were not up to my standards. It had stains, before we even slept in it. At night, people were moving furniture, loudly talked and hammered, above our room...it sounded like a herd of elephants were moving around. The first time, I called I had been told, they would take care of it...but DIDN’T. When my sister went down, (after several tries to call reception ....nobody picked up)to talk to somebody, she had been rudely told, SHE was uncooperative.....and the noise went on until 11pm.

Spacious rooms

Very bad WiFi in the room. Was not able to do work that I had planned to do. If I knew this beforehand, I would not have booked. Breakfast is not worth the money they ask for it.