Kaanapali Beach Hotel

Upon arrival, we were not offered the room type (king) we had reserved. We were essentially told initially to take it or leave it. After a bit of conversation, though, we were told that they would try to get us into a king the next night. Fortunately, we were successful and the remainder of the stay was excellent. We also had a bad experience the first night in the hotel restaurant. We were promptly seated but after 20 minutes, still did not even have water. My wife hailed a waiter who brought water but we waited another 25 minutes for food service. Not a great start!

We have booked this hotel twice because it is close to the shuttle bus for the annual Oceanfront Marathon (January) and related runs. Both years, we were on the 4th floor of the Lanai wing and had a very comfortable room with a pleasant, partial ocean view. The hotel is on the beach and close to Whaler's Village so we can walk/sit on the beach or walk to restaurants, a few shops, and the ABC market. It is also possible to walk to Black Rock for snorkeling though this year it was windy and the water was too choppy for me - not the hotel's fault. We didn't eat at the hotel except to pick up some rather tasteless toast for breakfast so I can't comment on the food. The hotel staff are helpful.

We waited to arrive at the hotel at 3:30 for check-in, but our room was not ready until 4:30. I liked everything about our room except the bedding. We had 2 queen beds. The sheets were not a nice feel, sort of "slick," and were king-sized in width, hanging to the floor on both sides when untucked for sleeping but not long enough to tuck in at the bottom of the bed and reach all the way to the top of the bed. The blanket was also too short. Some more comfy linens that fit the beds would be nice for guests and maybe would help the house-keepers, too, so rooms could be ready on time.