10.0 ExcellentJan 4 2021
Pros: The friendliness. They upgraded me even though they didn’t ha e to.Cons: Nothing! It was perfect!
8.0 ExcellentOct 6 2019
Pros: The staff is very helpful. Very easy drop-off and then shuttle to the airport just took us for few minutes.Cons: Good job.
5.2 OkayOct 3 2019
Pros: Good car.Cons: Staff did not listen and overcharged me For something I didn’t agree to.
10.0 ExcellentDec 31 2018
OGG Tole care of usPros: There is no easy way to get from OGG to Lahina. So Budget at OGG helped us out. Great job, Bidget at OGGCons: The Lahina car was far away with no easy way of picking it up
5.6 OkayNov 30 2018
Cons: Overpriced.. my flight in Maui was cancelled,and it was redirected to another airport in Maui. When asked to changed my pick up to the new airport, they charged me with todays’s price. It didn’t matter if I had booked and paid this in advance(which was much lesser). Extra costs like one way fee etc was understandable, changing the daily charges from 40$ per day to 100$ per day is unacceptable.. the car they provided was clean and good but this place is clearly overpriced for emergency changes in schedules.
2.0 MediocreMar 26 2018
Oversold nightmarePros: We went to Kahului accidentally and reservation was in Lahaina. The agent was able to accomodate our reservation in Kahului.Cons: The shuttle line from the airport was 1 hr. Long. We waited outside in the heat for another 45 min. on a list just to go inside. Then another 45 min. inside in line to meet an agent. Fortunately, our car was ready, but some folks were waiting another 45 min. For the car to be cleaned. We saw elderly people and pregnant women outside in the heat of mid afternoon. Disgraceful!
2.0 MediocreFeb 19 2018
Poor service, poor vehiclePros: Not much.Cons: The counter person did very little to help and her attitude was poor as well. The car was supposed to be ready at noon and the paperwork was finished at noon but I was told the car wasn’t ready. I along with other customers had to wait about an hour making us late for a scheduled prepaid tour. Avoid Budget in Maui!
8.4 ExcellentJan 27 2018
Love the Jeep, but the pickup was very slowPros: Great vehicle, just right for Maui. Great drop-off, quick & super easy. Nice peopleCons: Extremely slow pickup. My transaction was fast but the half dozen or so parties before me took a long, long time. One moment there were 6 desk agents, the next there were only 2 and this was while there was a long, and growing longer, line of new arrivals after a transPacific flight.
2.0 MediocreNov 17 2017
Waited 2 hours for a carCons: After standing in a 45 minute line to rent the car, waited another hour and a half outside for it. Car was ok. No antenna so no radio. USB port non functional. So unable to charge phone.
10.0 ExcellentJun 12 2017
Great experience!Pros: Friendly staff, easy to book, clean new car, definitely would book through this company again !