Kobe hotels

Pros: We love the everything!

Pros: Great bed, fantastic view and excellent location. Very easy access with the City Loop bus from Shin-Kobe station (stop Kamomeria).

Cons: A tad too expensive

Pros: What a amazing Hotel, staff, room, amenities and in fact anything else you could mention. Was so good we tried to extend our stay but unfortunately hotel was booked. Will have no hesitation in recommending this hotel to friends and business associates. We look forward to a return visit. Thank you for a wonderful stay

Cons: Nothing

Pros: Very efficient, professional and friendly. Very informative.

Pros: Luxury Hotel with whatever you need. Nice room with a huge balcony that you could even dance there ! Outdoor furnitures are clean and comfy. Great location - right next to a public pier for Kobe Harbour Cruise. Seconds walking distance to Kobe tower.... shopping, restaurants are convenient...

Cons: Mould in bathroom on ceiling

Pros: Post card views and excellent room

Cons: Bad service because of no possible way of communicating. Good breakfast for one or 2 mornings but very boring för a longr stay.

Pros: The hotel was absolutely amazing! The rooms were spotless and the staff were so fantastic, nothing was too much trouble. We were checked in by the manager who was just brilliant, on explaining that the airline had lost our cases she gave me toiletries to use which was a god send. They also left little cakes in our room as it was our wedding anniversary during our trip. I cannot rate this place highly enough, amazing stay, wish we could have stayed for longer!

Cons: Everything was perfect.

Pros: Price against the services

Cons: Nothing

Pros: Good service, comfortable place , good situation, pretty good for relaxation

Cons: Change the sofa cover

Pros: First time to spend a night in an onsen ryokan. Staff is really really nice. We deeply received their warm welcome. We thought there is no bathroom in our room according to the description but actually there is one. The private onsen is free but you need to reserve it. If you want to use it after dinner make sure you check-in earlier to make the booking. We were only able to enjoy it before the dinner and in the next day morning. Dinner and breakfast were also great. Overall we enjoy the stay very much~

Cons: In the next day morning when we go to the private onsen I found a dead cockroach in one of the pool :(

Pros: We loved the service and traditional way in which everyone behaved towards us.

Cons: There was nothing to dislike!

Pros: The staff were extremely helpful in helping us to plan our travel to the onsen, and were very welcoming once we arrived. The free shuttle bus from the train and bus stations to the onsen was a great service. The private baths were beautiful and very enjoyable. The Japanese style rooms and food was a very new experience, but well worth the venture.

Cons: Japanese sleeping style (i.e. on the floor) that was part of the package that we had chosen was something we had not experienced before and so we didnt sleep very well. However, this did not take away from the overall experience and it was great to have the opportunity to experience their culture in such a welcoming environment.

Pros: Very enjoyable stay in this traditional Japanese guest house. Exceptional service, beautiful food. Enchanting.

Pros: We had a room with a private Onsen. Access to the 4 other Private Onsens was well organised. The hotel staff were excellent, friendly and extremely accomodating. The general level of English spoken was good and the 13 course meal was wonderful.

Pros: Baths (both private and public), dinner, breakfast, amenities, hospitality were all fantastic.

Pros: The friendly and professional attitude of all the staff. The Japanese breakfast is fantastic.

Pros: I wish I had more time to stay and enjoy a bit longer there.

Cons: None

Pros: The hot springs area is very clean. There is a drink bar in the lobby where you can get some drinks for free anytime there! The choices are good and taking care of younger kids to older ones.

Cons: Transportation. You have to take a train and bus to there. It is good that the hotel offers a shuttle to pick you up from station. Imagine that you fell in the ocean and have someone come to save you!

Pros: The shuttle service was great, super convenient. The staff and service were really friendly and accommodating. The 11 course dinner and breakfast was delicious!

Pros: Very good place, facility is very Japanese style. Staffs are super very hospitable.

Pros: Excellent. The owner and his wife were lovely and very attentive, as was the gentleman on reception today. Outstanding dinner.

Cons: N/A

Pros: The house is so traditional and services in good manner, you will definitely relax and enjoy your stay here. Hot spring is available for long period, quite convenient.

Pros: The staff were friendly, responsive and clearly took a lot of care and pride in their work. It felt like an honor to stay there! We really enjoyed putting on our yukata and really experiencing this property as our reason for being in Arima Onsen. Their onsen facility is beautiful, the room was comfortable and the food was awesome! We really felt like we got a taste of traditional Japanese hospitality.

Pros: Location

Cons: Breakfast could have been more flexible for tourist who is not used to Japanese.

Pros: Staff were friendly and gave clear explanations of the facilities. Pick-up and drop-off were fast and efficient. Breakfast has good variety, we stayed 2 nights and breakfast were different both days. Well done!

Cons: Overall, the property is old though well maintained.

Pros: Traditional ryokan that is very clean and comfortable to stay. It is a very pleasant experience and the staff are very friendly and helpful.

Cons: The price is quite expensive.

Pros: The ryokan is both comfortable and beautifully decorated. The staff have excellent hospitality and will not hesitate to assist you with anything you need. I also tried the kaiseki dinner which was pricey but well worth the experience. Because there are not many rooms in the ryokan, the baths are not crowded and you may often enjoy peace and solitude while enjoying the characteristic ‘kinsen’ of the region. Staying here has made me want to visit Arima again.

Cons: There is no lift so people with back or knee problems may experience difficulty climbing the stairs to their room. The air conditioner occasionally made a low whirring noise at night, but wasn’t loud enough to prevent me from sleeping.

Pros: very kind wokers with beautiful traditional apparel. traditional room with yukata. saying "how clean?" is waste of time.

Cons: soundproof is little bad.

Pros: Service was impeccable. The staffs were very attentive and the food was amazing

Pros: Although it's not a new hotel but facilities are well maintained. The rooms are spacious and the location is close to Kobe port. It's convenient for the tourists who are driving.

Pros: This hotel way exceeded expectations for friendliness and helpfulness of the staff. Nothing was too much trouble. the teppanyaki serving the Kobe beef on the 35th floor was incomparable - not cheap but a must do!

Cons: While I knew the price before I booked the hotel I still think it only reflected fair value for money. Also the Japanese VAT didn't seem to be explained well enough on their website - i.e. that I had to pay it (as someone who doesn't visit Japan often I didn't realise it was so high).

Pros: Views. Staff. Room standards. Bar.

Cons: Courtesy shuttle bus didn’t take us to Shinkansen stop at ShinKobe station (only available weekends apparently). Had to go with luggage via Shinnoya which is a complex walk. If we’d known we would have taken a cab.

Pros: Very comfortable, good location for harbor area. Longer walk to central area, or shuttle bus if bad weather.

Cons: The bar was somewhat souless.

Pros: It’s central and with a nice view of the bay.

Cons: The furniture and finishes are old, and not the classy old. Cheap, lightweight furniture. Also, the computer facilities are shocking for this day and age.

Pros: The view from the room was great. The room itself was large and comfortable, if showing signs of wear. Cleanliness was far from the Japanese standard we have experienced elsewhere. This made the price seem too high.

Cons: The hotel needs a top to tail renovation. Everywhere there are signs of age. Dirty carpets (especially in the coffee shop). The overflow hole in our bathroom sink was disgusting and had clearly not been a part of routine cleaning in a long time! The skirt around the base of the bed was torn. We avoided eating in the hotel because we simply did not trust the cleanliness standards.

Pros: Great location, Convenient shuttle bus, Perfect service

Cons: If you are sensitive to the sleeping environment，you must at least get some earplugs. There is a noise from exhaust duct in the bathroom every a few minute, spread into the room.

Pros: Room size

Cons: The cost to use the pool Then there were rules we came too swim train but couldn’t use swim gear Unbelievable

Pros: The shuttle bus really helps! And we are amazed with the kindness of reception staff who helped us to make a reservation to Ishida restaurant. Overall the hotel is just nice.

Pros: All good. Staff super

Cons: Loved it.

Pros: Room had a great view. Cleanliness.

Cons: Pedestrian access is difficult.

Pros: Just great!

Pros: Reasonably convenient location. Stylish interior. Modern and warm ambience. Spacious and comfy room. Well stocked fridge.

Cons: Concierge was under-staffed. Front-desk staff were friendly but didn’t seem sufficiently experienced.

Pros: A truly exceptional hotel with wonderful staff and spacious, comfortable rooms. On top of that the restaurant was superb, and the cocktail bar was a wonderful spot to hang out. One of the best hotels we've stayed in worldwide.

Cons: Everything was perfect

Pros: It was spacious and had a great view

Pros: The rooms were clean and comfortable. Staff were helpful and friendly. Room service was delish and quick. Morning buffet was well appointed.

Cons: The breakfast was a little pricy. However the food and drink offerings were excellent so it was still worth it.

Pros: Amazing jotel experience. I won't forget the breakfast with view all over Kobe. Everything is nice, beautiful, neat. Fantastic service. In my world's top list.

Pros: It was a very good Hotel could not conplain about a thing .All staff were wonderful happy and very helpful nothing was any trouble .5stars.

Cons: Not a thing.

Pros: Quietness. Small hotel. Food. Bed

Cons: Too many people at the breakfast

Pros: Love the hotel, the service and the food. Room is spacious and very comfortable. Food is great and nice selection of wine & spirits.

Cons: Can’t find any English tv channels

Pros: the staff was competent, friendly and supportive at any time. The Restaurants and the bar offer excellent Quality. Breakfast was very good.

Cons: nothing

Pros: Onsen were great. Kobe dinner in the evening was glorious.

Cons: They were really helpful in bringing our bags to reception from drop off point (when we check in) but treatment was totally different when we checked out.

Pros: Historically stay and good public bath are really nice . Hopefully this hotel could reserve more legacy Japanese factors to be more unique.

Cons: The bathtub is really small in the room. It will be a very big plus if we could enjoy a really good, relaxing bath in our room especially with a good window view.

Pros: Reception staff and the staff serving us at dinner were very attentive. The Onsens (hot springs) were good.

Cons: The room we had looked old and were quite basic. This was the most expensive accommodation we had booked during our trip. We were expecting something more luxurious.

Pros: Prefect

Cons: nothing

Pros: Great service!

Pros: An Impressive Japanese Hotel. Very beautiful view in my room.

Cons: None.

Pros: First time staying in hot spring hotel and did not disappointed. Amazing by the room, view, environment and service from the hotel. Room is spacious!

Cons: The hotel layout/direction is bit complicated and sometimes got lost.

Pros: The service is so good that you can have the shuttle bus from bus station or ropeway station. Every staff in the hotel has smile and the breakfast is very nice. Onsen is so cool while the offered dinner is also awesome.

Cons: As the hotel has long history, some of the equipments are not clean enough.

Pros: Best hotel ever. We just fell in love with it and decided to come every year.

Cons: Everything is perfect.

Pros: Every aspect of the hotel was exceptional. The rooms are clean and well decorated. The staff provided professional and impressive customer service

Cons: Price was expensive , but again... it was worth it

Pros: It was the second time I stayed at this hotel in Arima Onsen and it's as good as the previous time! I'm not sure the staff can speak English though, we always talked in Japanese with them. It's the typical ryokan that most tourists are dreaming of, the private bathroom is especially amazing! I recommend staying at this place if you want to experience the traditional japanese way of living.

Cons: Nothing

Pros: Private hot spring area at no extra charge.

Pros: Beautiful place to rest and relax. Nice to have onsen bath on property as an option. Staff most welcoming and gracious.

Pros: The staff were extremely kind. Free taxi service was available whenever we wished. The exterior and interior of the building are beautiful traditional Japanese style, but the facilities are modern. The hotel was very quiet; only 9 rooms. The breakfast was excellent (unique western breakfast available for ¥500 extra). The signs in the bathroom were in 5 languages. Very convenient for elderly or disadvantaged people.

Cons: The only minus point is that BS TV is not available.

Pros: excellent food cooked in a beautiful traditional open plan kitchen. ability to have the onsen to yourselves which is not possible in all ryokan

Cons: wifi signal was pretty weak

Pros: Superb dinner course! We enjoined a real first-class kaiseki experience delivered by the team led by chef Matsuoka-san, a kind gentlemen and extremely dedicated to offering only the highest possible service to his guests. All the other staff were also genuinely friendly and customer-oriented all the time. Check-in / check-out hours very flexible. Both of the hot spring rooms inside the ryokan were spacious and wonderful to enjoy, especially the one with the iron kettle tub. Great value for money given onsen-ryokan tend to be expensive in Japanese hot spring areas!

Cons: Room was averagely spacious and we could follow the conversations of the guests upstairs and the couple nextdoors. Only 2 hotspring bathing rooms available inside the ryokan, of which the one with the iron kettle tub was occupied most of the time. However, a stay includes free entrance to the hot spring of a ryokan down the road, which makes up for this inconvenience.

Pros: The hotel is beautiful, staff nice and helpful, fantastic dinner.

Cons: Our beds in the Japanese style room were incredibly uncomfortable. They are not futon beds but something more towards hospital beds to help people with physical impairments or the elderly, which would be ok, if the mattresses were not the worst I have tried in years.

Pros: The breakfast is quite good.

Cons: The rooms are alright.

Pros: Very convenient location. The room was comfortable for a family of four. They also provided a complimentary phone to use during your stay.

Cons: For the rate we would have expected breakfast included.

Pros: Room design - suite. Friendly staff. Good location.

Pros: Breakfast was great! Room was very spacious.

Pros: Excelent breackfarst❗️

Cons: Breackfast

Pros: Nice large room, plenty of space for the three of us. Strawberry gateau was the best in coffee shop downstairs.

Pros: big room, comfortable bed and pillow, friendly stuff, free smartphone and umbrella, nice amenity.

Cons: only expensive breakfast buffet (but it was very good.) No coffee , but tea in room. A bit far from the station. (10 min walk)

Pros: Room size

Cons: Nothing

Pros: Room and bed is big and clean.

Cons: The breakfast wasn't as good as I expected. A little far from JR station.

Pros: Good value for money and good bed and toiletries. Convenient location in between the shinkansen and Sannomiya stations.

Cons: Expensive breakfast and overpriced coffee at reception. No bed light or side table on one side of the bed.

Pros: Staffs were above and beyond . Dinner was eight courses , immaculate ! Breakfast was exceptional as well.

Cons: Property could use some update .

Cons: There seems to be only 1 staff who could speak English & who could help us with the check-in process.

Pros: The onsens are really good.

Cons: The bed in the single room is very small.

Pros: Other than the air conditioning problem, everything is perfect. The best part is the service of the staffs. You can feel they are very much care of you. Their service made me feel I am really their VIP guest there!

Cons: The air conditioning is not working properly. It was really hot during the sleep.

Pros: Hot Spring

Cons: my room full of smoking smell; noisy from upstair floor.

Pros: It's our first time to Arima-onsen and Gekkoen left our family an wonderful memory. At arrival, we're already embraced by the hospitality of the staff. With one single call, they picked us up at the train station in just a few minutes and welcomed us warmly at the gate. How warm! Super delicious Kaiseki Dinner and out of expectation Breakfast had brought out the very beauty of Japanese cuisine. It's a MUST-TRY besides Onsen. All 3 Onsen inside the Ryokan and her sister buildings are fantastic. Also the free massage chairs are such a suprise. They just made the whole onsen experience much more perfect. In short, I will definitely recommend Gekkoen to anyone who want to have a genuien experience of Japanese onsen and cuisine. And will revisit her if I shall go to Arima again.

Cons: It's pity that there aren't any drinks auto-selling machine inside the Ryokan building. When we finish Onsen late, we'd always like to buy some drinks but it seems we could only get some at the restuarants, or walk outside... It will be so great if such machines are equipped inside the Ryokan.

Pros: A staff of hotel

Cons: Location and some of service not including

Pros: Just average, luckily there was cherry blossom. Staff at the reception is ok.

Cons: Not good food, the staff at the dining room had no smile. Below par service. Hot spring is normal, not good. With the price I expect more. Will not recommend.

Pros: View and hot spring

Cons: Value for money is quite low given the facility is a bit old. They used to serve wagyu beef for dinner but not this time around so my family was pretty disappointed.

Pros: The hot spring is awesome. Staffs are nice and very helpful.

Cons: This hotel is very old. The diner included is mediocre. Good for photographing but not so good for tongue. I am disappointed by the food.

Pros: Beautiful lobby and great views over the harbour

Cons: Apart from the lobby and top bar the rooms are looking a bit sad and tired and bathroom needs updating or even just repainted. A bit of a trek into Kobe itself and wouldn’t advise eating at the restaurants as they are very expensive

Pros: An excellent position right on the waterfront. Very friendly and helpful staff.

Pros: Located in Kobe Harbor, this hotel looks great and was perfect, great views and fresh sea air, just perfect, Breakfast was one of the best breakfast buffets that we had on our 3 week trip to the Rugby World Cup, Great balcony that you can sit out on and catch the vibe, and the views, We had the Oriental restaurant Kobe Beef dinner on the 14th floor rooftop restaurant, although expensive, it was fab, the head chef was brilliant, the beef was cooked in front of us a the teppanyaki table, flames and theater and a very special anniversary dessert was the icing on the cake, thanks chef!!

Pros: The buffet meal was exceptional and very reasonable price. Loved this place. Planning to return

Cons: The shower over the bath is difficult for older guys and the bed was a bit hard for our taste. However would not stop us from coming again.

Pros: Great location and an overall nice hotel. Staff were very friendly and the shuttle transport to the train stations was helpful.

Cons: The rooms are very dated and need an upgrade. Once you step into the room its a bit like time travel into the 80's.

Pros: Free shuttle to downtown. Nice views of the city. Friendly staff. Comfortable beds.

Cons: No free shuttles from the airport or the ferry boat pier.

Pros: The view on East Side. Paid extra for it but worth it.

Cons: Nothing really.

Pros: Harbour View from the room

Pros: Comfy bed. Great power shower.

Cons: Not enough electrical sockets in room

Pros: The view from our room

Cons: The staff didn,t speak English..they could not understand that we wanted to see the interesting sights of Kobe..only circled a shopping mall ..shopping was not the purpose of our visit to Kobe

Pros: Location was very good

Cons: A bit tired in relation to room decor

Pros: Brilliant hotel, great location and amazing value for money.

Pros: Great Location, Near Shopping Mall and Kobe Bay

Pros: Free coffee, great vending machines, music library with vinyl, great location.

Cons: Small rooms.

Pros: Our hotel room was spotless and the hotel was located right next door to Chinatown which was perfect for us. The staff were friendly and very helpful. I would definitely recommend this hotel

Cons: Nothing to dislike

Pros: Location is excellent, very close to Sannomiya and Motomachi stations. *A Cab from Shin-Kobe is only 1070 yen. 1 min walk across the street to fancy Daimaru department store and right next door to Chinatown. 5 mins walk to beautiful Kobe Bay. Staff lovely, so helpful and polite. Rooms small but very nice.

Cons: Nothing.

Pros: Excellent location

Cons: Nothing

Pros: The room was very comfortable. Good size for Japan. I had a corner room so even the toilet had a window. Facilities in the room were excellent. Great shower. The bed was large for a single. Breakfast was lovely. Staff were very friendly. Location was beside an arcade street with food options and shops. 15 min walk to port area. City loop bus stops nearby. No. 2 bus to maya cable car is very close.

Cons: Nothing to dislike. Maybe more fruit at the breakfast, but what they had seems to be normal in Japan. If you are used to european, they had cereals and many breads and croissants. Also omelettes made to order.

Pros: Great place to stay very central great facilities good staff

Cons: Nil

Pros: Location and good size room

Pros: Great location and very clean hotel right next to Chinatown. Staff were great and can't do enough to ensure everything is just right.

Cons: Rooms are a bit small but not as small as others we have stayed in in Japan.

Pros: Location is excellent, very close to Sannomiya and Motomachi stations. *A Cab from Shin-Kobe is only 1070 yen. 1 min walk across the street to fancy Daimaru department store and right next door to Chinatown. 5 mins walk to beautiful Kobe Bay. Staff lovely, so helpful and polite. Rooms small but very nice. Awesome shower.

Cons: Nothing really, apart from one evening we couldn't connect to hotel Wi-Fi because too many people were using it. Never experienced that in a hotel before.

Pros: Excellent location near good restaurants and Main Street. They provided a free mobile phone in each room to make free local and international calls, as well as unlimited Internet (although it was very slow at time) Excellent value

Pros: Central. Close to the subway just one stop from the Shinkansen. Plenty of eating choice nearby.

Cons: Nothing

Pros: The hotel was very safe, the security was excellent. The hotel had laundry facilities, which was great for us as we were after traveling a good bit through Japan. The room was quite big for a Japanese hotel, and the bathroom was very clean. The breakfast was top notch so much variety. The location was excellent. The oldest temple in Japan is right on your doorstep and the subway station is a two minute walk, could not fault this hotel.

Cons: Nothing, everything was great.

Pros: Great location that is easy to reach from subway and good for exploring Kobe

Cons: You must remember to pick up supplies at night from the lobby or you'll not be able to have a cup.of tea in the morning.

Pros: A very clean compact room with all the usual amenities. Great to have coin operated washing machines in the hotel with instructions in English. Tea & coffee available in the foyer is a nice touch too.

Cons: Our room, on the second floor, was quite dark as the adjacent building was only a metre or so away from the window.

Pros: The staff were really nice, there was fresh fruit at breakfast which is rare in Japan & a great mix of western and Japanese options so you could try new things.

Pros: Location, staff, and value.

Cons: The overtly advertised and too easily appearing tv porn channels. Bizzare & not very comforting lighting in the room (just overhead and no reading lights).

Pros: Conveniently located - clean and comfortable

Pros: Location Close to train stations and restaurants.

Cons: Nothing at all

Pros: Clean

Cons: Might be no outstanding (too usual?)

Pros: The whole experience was a dream. The food was the best we’ve had on our trip.

Pros: The staff there are so polite and helpful. Room service is excellent! The food is so delicious. Highly recommend it. It's totally worth it!

Cons: NA

Pros: Hot spring is really good. Food is delicious and will choose it again and next time it's better to stay longer!

Pros: Everything like staff kindness, bath, room, dinner and breakfest.

Cons: Nothing

Pros: Awesome food (half-board), was pleasantly surprised especially by the standard of the breakfast fare, as most of the ryokans I've visited had very normal breakfast. Hot bath facilities is great. The staff are very polite and helpful. Gave us a very hospitable authentic ryokan experience. Received an email prior to the trip to ask us about the half-board timing and dietary restrictions. They even have a jacuzzi tub in our bathroom. Totally love the place.

Cons: They missed out the dietary restrictions for one of the meal item, not a big deal but would be better if they didn't made the mistake. Dinner felt a bit rush, guess because it was peak hour and they didn't have enough staff to bring the food to all of the rooms. As they just recently changed their dinner kaiseki menu for the summer, they didn't print the menu yet. One thing I felt that also could be improved is that they should have mention in advance that it's possible to ask the Tourist Information Center to help make a call to arrange for a pickup, such that we didn't have to walk up-slope on our first day to check-in.

Pros: Dinner and breakfast are excellent. Onsen are nice. Room is clean. Staff are well trained. Very satisfied.

Cons: The room is too bright in the morning. Blinds does not block out enough sunlight.

Pros: nice place, staff and food

Pros: Service was fantastic. Staffs were very friendly and helpful. They were also able to understand and communicate in English which I feel was really helpful.

Cons: The location of the Ryokan was not easily accessible. Although they have a shuttle service, from the station to the Ryokan, not everyone have a Japan number /data roaming. Most people bring along a portable WiFi kit. Maybe can consider instant messaging like line/wechat/telegram/whatsapp/etc etc.

Pros: The breakfast was nice, dinner was good for the beef, but not so good for the fish tempura as my partner doesn't consume beef. The fish was too bony. The onsen in the resort was very nice. Room was very clean.

Cons: As for the check-in process, the staff could have smile a bit more, the other staffs are very warming and polite.

Pros: The onsen was nice, food was good. Rooms are neat, liked the automatic bidet.

Pros: Great location, exceptional service, very comfortable

Pros: Service and Breakfast ‼️

Cons: None

Pros: Lovely staff and area in Kobe

Pros: The breakfast is very delicious .The quality of every kind of food is very great! The hotel offers very good quality toiletries for guests.

Pros: The breakfast is superb.

Cons: Very poor communication capacity with non-Japanese speaking customers. Not kids friendly

Pros: The location is very pleasant, and is a 5 min walk away. The hotel staff - great. Help, Guide. The hotel has parking. We drove a large vehicle, the hotel parking lot was small for this vehicle. In front of the hotel there is parking for a fee that is also suitable for a large car The atmosphere The beauty Rooms are excellent The dining room is great

Cons: Perfect hotel - nothing to improve

Pros: It's very comfortable place. Staff are lovely. Food options not cheap but diverse and good.

Cons: It's ideal of course for the conference centre but not a whole lot else. A very comfortable hotel.

Pros: The shuttle bus was very useful, port line was close. Rooms were clean

Cons: Employees could have a bit more English

Pros: Good to live for big meeting

Cons: The location & scenery

Pros: Good size rooms & facilities bus service to centre of kobe & train station

Pros: Rooms were massive, lovely lobby area as well on arrival. The free shuttle bus was great getting into the centre and the public transport options were easy too.

Cons: The restaurants were so expensive and on our first evening we arrived late-ish and didn’t want to go back into the centre. Ended up walking to a nearby family run restaurant (Kobe Steak Sakuri), still expensive but a great experience.

Pros: Really lovely hotel, room was better than expected and felt quite luxurious and lots of room.

Cons: Meals are very expensive, so we didn’t eat at the hotel and it’s a bit out of the way, but there is a shuttle bus until 9:30/10pm or so at night and a port train to help get to and from town. The location issue and the price of things brought the score down. Otherwise we thought it was lovely and the staff were great.

Pros: Good shuttle service to stations/main part of town made the location away from the centre not an issue. Views from upper floors were good. Impressive entrance lobby, close to public transport stop if you haven’t got the shuttle.

Cons: Bathroom was tired. Bed hard by western standards.

Cons: The only reason I booked was because they list a fitness centre as part of the amenities. You actually have to pay almost $40 to use it, and that doesn’t include the pool. Don’t list it as an amenity if it’s not included.

Pros: Comfortable beds. Spacious room. Clean and tidy.

Cons: Outdated fixtures in our room (other rooms undergoing renovations). Limited facilities eg had to pay for pool and gym considering price of the room.

Pros: Room was a good size

Cons: Requested a non smoking room but got a smoking one Bed v hard!

Pros: Close to airport and train station

Cons: Pool was dirty

Pros: The size of the room were good...and the gym should be opened 24 hours time.

Cons: The rates were little too much according to the location.

Pros: Some things average. Little to like about it, lot us to dislike

Cons: STAY ELSEWHERE The wifi constantly dropped out and even when on ridiculously slow. The swimming pool offered in booking.com is charged at 3000yen perswim (yes AUD45!). The same is true of the tennis courts. So don’t plan on actually using any facilities unless you want to haemorrhage money The ‘sports bar’ wasn’t open for guests to watch some of the World Cup matches (despite that being the main reason most were there at that time including the Irish team) Staff spoke minimal English and no French that I could find which is shocking for an international hotel chain even in Japan Just rubbish (The most annoying of all is that if you look at the bad reviews over the past 4 years they all say exactly the same thing and the manager’s replies are patronising. This is a hotel management that really doesn’t care about guests

Pros: Very clean and excellent facilities. Staff very friendly

Cons: A little overpriced

Pros: The hotel breakfast is excellent and nice restaurant. Room is ok in size and clean. Elevator is efficient. Public bath is nice and clean.

Pros: Service. Very good quality of staff

Cons: Elevators were slow.

Pros: We always stay at Sheraton when in Kobe! awesome in-house onsen, really good breakfast buffet, rooms are spacious with basic toiletries and amenities, comfy beds and chairs, clean soft sheets

Cons: Overall look could be improved as it begins to look a bit outdated

Pros: I can enjoy free spa there and it was fantastic.

Cons: there are just several restaurants I can found nearby there.

Pros: Very comfortable & well sized rooms, Good sized bathrooms, excellent Japanese Onsen, great service in the breakfast restaurant especially & happy to fulfill your specific customer requirements.

Cons: Having to pay for the gym & swimming pool & teenagers having to be supervised. :(

Pros: The hotels view were very nice and beautiful . The hotels room bed was very comfortable. The hot spring was comfortable too!

Cons: Around the hotel,there were no place for buying food.

Pros: The service is certainly very good. The facilities and breakfast while good, all require add-on fees, hence when it is all worked out, I would say the price is on the higher side.

Cons: The location is not very convenient, unless you seek to spend the whole day at the hotel, there is not much, if anything to do on Rokko Island unfortunately. Going to and from the City requires switching trains, I should have done more research beforehand.

Pros: Direct airport transfer from KIX

Cons: Not in city center.

Pros: Good location, very nice room.

Pros: Location Clean Staff reasonably helpful though bit of a language barrier - more my fault I guess

Cons: I booked a room for 3 people, but was given a room with only a queen size bed. There was no extra bed which was puzzling given I asked for one at booking. Staff helped efficiently for a new room but this was an extra ¥5000/night. This would have been fine had I known in advance. I also had to pay for an extra breakfast as apparently the room only came with 2 breakfasts again despite sitting 3 persons at booking Plus the breakfast choice was very ordinary

Cons: Room is too small for boule room standard.front desk is on the second floor.sign of the hotel was not clear on map.

Pros: Great location near Sannomiya and Motomachi stations. Nice looking bar located inside hotel.

Cons: Very small room with sub-par amenities. For the price, we expected a little bit more. Interior of hotel looked a little tired and more suited for business people than holiday goers. Soundproofing could've been better.

Pros: The staff were exceptional and very courteous to our every requirement. Highly recommended (due to it's location) for those people embarking on a cruise ship from Port of Kobe.

Pros: Hotel was lovely- once checked I

Cons: Unable to check in on arrival. The room was ready but only available if we pay extra. This is a terrible practice. One that needs to change in the whole of Japan. Not visitor friendly especially after a long trip.

Pros: Location very good, links to transport excellent

Cons: Room quite small

Pros: Right in the centre of all the things to see and dining options

Cons: Semi double would have given us a little more room around the bed for luggage etc

Pros: Super friendly stuff and room is clean and neat, it provides everything you need!

Pros: Good central location near Sannomiya station.

Cons: Uncomfortable bed and pillows. No self laundry facility.

Pros: Tranquil, good service, lovely staff, great for relaxation. Great Onsen.

Cons: The walk up the hill from the station.

Pros: The Onsen was a nice experience and is well situated.

Cons: The room had an unpleasant smell, the hotel is quite outdated and it shows. The quality of the bed was mediocre. The room was also noisy as the road is near.

Pros: Great hospitality and both meals were delicious

Cons: The facility is old so everything feels a bit worn out. It was definitely not dirty or anything (it’s pretty well kept clean) but I did see two cockroaches while bathing in one of their outdoor pools

Pros: Awesome breakfast!

Pros: The staff are very kind and helpful, really appreciated!

Cons: The A/C is just way too loud... and really affect the sleep quality unfortunately.

Pros: Must upgrade to the Kobe beef sukiyaki kaiseki course! You will not regret it!!

Cons: It would be perfect if the ryokan can offer pick up service from the bus or train station

Pros: Amazing experience of Japanese culture. Authentic and very nice rooms with lots of space and all comfort you need. A very nice experience to have the dinner in the room. Free access to onsen included. Friendly staff.

Cons: nothing - perfect

Pros: 1. Friendly staff 2. Not outside foot ware into hotel hence hotel relatively clean. 3. Yummy ryokan dinner for 1 of the night (very expensive but worth it) 4. Very local Japanese bfast (some may not be use to the style) 5. Nice outdoor onsen

Cons: 1.Hotel is very old (heard its has abt 60 yrs history) 2. lobby has very strong smoke smell. 3.Shops and restaurant close early therefore not many choice of dinner place.

Pros: The people here were so kind. We had a heavy bag and arrived early they drove to the station to collect the bag so we could explore for the day. They then came and collected us when we rang later that day. The onsens are magnificent and so quiet. Sitting under the maple trees at night time in a hot bath was just so serene. The traditional room was beautiful and the view simply extraordinary. Well worth every cent.

Pros: Excellent view form the room window and very Japanese style atmosphere around the hotel.

Cons: Some details in the room, such as spider web...

Pros: I booked a smoker's room for 3 people although I'm not a smoker because the price was really interesting. And very nice surprise, the smell was not that bad. So.. for savvy travelers who don't want to spend too much, go for it! Old style hotel, with quite big rooms and all the Japanese amenities, very clean. And huge bathroom that was much appreciated ! Not too far from the railway station (Sannomiya not shin-Kobe). Midway between Kitano and the commercial galleries downtown. A lot of restaurants between the hotel and the railways tracks. Good location, good value, good service and big rooms: what else :-) ?

Pros: big and comfortable bed, classic design, and my daughter loves the shampoo.

Cons: given a room facing elevator and on a low level 2 floor, very noisy. key is kinda heavy.

Pros: Loved the staff, comfy beds, spacious room, and feel of the place. Thanks Kobe!

Cons: Nothing - all was great

Pros: Convenient location and provided nice lounge drinks from 2-6pm and yummy breakfast next morning!

Cons: Nothing but hope to provide parking. We paid 1600 yen a few blocks down to park overnight.

Pros: We enjoyed the breakfast and the staffs are very polite.

Cons: The facilities are a little old. Some stain on the bath tub need to clean.

Pros: Big bed and big room, plus some PJs for the stay!

Cons: There was a bit of the ceiling that jutted out about a foot in the shower, so if you are over 5'4 you have to be very careful not to knock yourself out.

Pros: Really good value for money, close to everything, extremely clean and nicely themed

Pros: Really nice and helpful staff. Great location for town centre - 10 minute walk to the main line station.

Cons: Breakfast a bit expensive

Pros: Efficient, friendly staff, good facilities, excellent breakfast.

Cons: Nothing that comes to mind.

Pros: Comfortable location,near Sannomiya

Cons: Nothing

Pros: Room size

Cons: Nothing

Pros: Friendly communication

Cons: Nothing

Pros: awesome

Cons: nothing

Pros: Large room by Japanese standards. Helpful staff. Excellent location near Sannomiya station and the Portliner station. Easy transfer from Kansai International by Limousine Bus to Sannomiya Station or Express train (HARUKA) and JR Rapid trains via Shi-Osaka and Osaka stations. Excellent breakfast selection, both Western and Japanese. When in Japan, always book a Twin Room!

Cons: No iron in the room or in laundry; only a trouser press.

Cons: Room was booked for 1 adult and 2 children. Only a small double bed provided and we were refused additional bedding

Pros: Range of food and quality was excellent. Staff were quick to refill and clear tables.

Pros: It’s downtown, so close to train and bus station. Very convenient to get food and shopping. Breakfast is very nice too.

Cons: The room is very small. A bit hard to open the luggage comfortably.

Pros: Good place to stay for a business trip, everything is ok and very closed to the Kobe station and downtown.