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|"Very helpful and friendly staff."||(in 39 reviews)|
|"Great hotel, great service!"||(in 21 reviews)|
|"Great breakfast, good service!"||(in 40 reviews)|
|"Not comfortable bed."||(in 3 reviews)|
|"It's not 4 stars Hotel."||(in 11 reviews)|
|"Please, do choose this hotel for your stay in Klaipeda"||(in 2 reviews)|
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Things happen, how the staff handles them is impor
Big suite Perfect location
A/C broken, customer service is lacking. We got back late to the room and found that the room was hot, and the air conditioning was broken. The hotel was fully booked for the festival "Juro Svente", so the staff was unable to relocate us to another room. We could not open the windows to cool the room because there was a load restaurant and busy square below, with smokers under the window. The room was hot and we were stuck. The person at the desk explained that others were having similar issues, and offered a fan to cool a family of 4. Upon checkout, we explained that the reason we booked the hotel is because it had air conditioning, and that we had an uncomfortable night. We were offered a "soft drink" for our terrible night. We asked for the manager and waited a long time. She was very friendly, but not very helpful. In the end, after explaining that our expectations were not met for a "luxury" hotel, the manager offered nothing. After a half-hour of back-and-forth, "It's our fault that we let them know earlier that it was broken" she finally offered a 20% discount, but because my card was already charged she would need to wire the refund to my account. That was a week ago, and I still haven't seen it.
Hotel was not full so there was space to go to the breakfast.
Hotel was crowded employee but they were concentrated to discuss with each other, service was not on the top on their list. Breakfast was stuffy like one day used sock. I suggest to chef to visit some good hotel to see what is the fresh and good breakfast. This hotel quality is on B&B level.
A stay at National Hotel places you in the heart of Klaipeda, within a 5-minute walk of Old Ferry Terminal and Theatre Square. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Klaipeda? This hotel has facilities measuring 484 square feet (45 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
based on 1 135 reviews
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Most popular landmarks
- Theatre Square 73 m
- Old Ferry Terminal 228 m
- History Museum of Lithuania Minor 238 m
- Klaipeda Castle 364 m
- Klaipeda City Centre 0,4 km
- Pilsotas 2,2 km