Good to know
|Distance to city centre||0,9 km|
|Nearest airport||Phuket City|
|Distance to airport||30,7 km|
Time of year
Show reviews that mention
|beautiful garden||in 7 reviews|
|beautiful grounds||in 28 reviews|
|beautiful resort||in 25 reviews|
|check in process||in 5 reviews|
|close to the beach||in 55 reviews|
|facilities around the hotel||in 89 reviews|
|food is very expensive||in 46 reviews|
|friendly staff||in 106 reviews|
|games room||in 3 reviews|
|good breakfast||in 82 reviews|
|good service||in 53 reviews|
|great for kids||in 17 reviews|
|hotel so good||in 95 reviews|
|hotel very helpful||in 87 reviews|
|lacks atmosphere||in 3 reviews|
|little bit||in 38 reviews|
|long time||in 32 reviews|
|main lobby||in 3 reviews|
|needs a face||in 7 reviews|
|red light district||in 6 reviews|
|room is old||in 7 reviews|
|room with large||in 4 reviews|
|sea view||in 49 reviews|
|shuttle service||in 23 reviews|
|swimming pool||in 36 reviews|
I stayed in this hotel every time when I travel to Phuket. The staff are very helpful and kind there especially the canteen staff that we meet every day during breakfast. Keep up the good work and I will come back again.
Kids club was included & wonderful! Pools were great! Staff was great! Breakfast was great!
Price of some drinks was high.
The staff are very friendly and polite. Always willing to help
Foods are not up to the par per Hilton reputation. Breakfast limited options on buffet. Friend noodles are salty and other foods are tasteless. The have dinners at Thai Thai. The 1st night was good and the second night are not good. The curry beef and potato were undercooked need to send back for more cooking. Seam fish are tasteless.
The cleaning staff in block G were fantastic. Apart from that, not much else.
This hotel was clearly built decades ago and has never been upgraded. I'm struggling to believe it can still be classed as 5* and that Hilton want to put their name on it. On arrival you are deposited at what can only be described as an open air waiting room. Except this is Thailand and it's 30 degrees and there are no fans and very few seats. After what seems like an age a small truck pulls up and you clamber in to be taken 500 meters to the main reception. You better keep your fingers crossed it's quiet because if a Chinese tour bus has arrived recently you'll have to fight to get on the truck. Once off the truck you are faced with 8 steps up to reception. There is no slope so you will see guests heaving pushchairs and bags up to the top. I honestly do not know how wheelchair users get up to the top. Staff are surprisingly absent at this point too. Check in was fine but then it's a long walk to the room to discover that all over the property there are very few drop curbs anywhere to assist pushchairs/wheelchair users. The elevator was on its last legs with buttons that needed a good thump to select the floor. The rooms are equally disappointing with facilities that date from when the hotel was built i.e. the fridge "chills" your drinks to just below room temperature and the tv offers around 10 channels, some of which have no sound. If you have kids the balcony is deathtrap with gaps that they can easily squeeze through and drop 6 floors. I could go on (oh yes, room service food is terrible), but I'll just depress myself further. Avoid.
Breakfast was excellent with a wide variety and the hotel location was also great... just steps from the beach. Well done to the excellent staff who made sure that our requests were met and made our stay enjoyable. Also, the photographers at the lobby did an excellent job!
The hotel SPA massage services were a little pricey.
Hilton Phuket is located in the heart of Karon Beach, Phuket. This 75-acres oceanfront resort is nestled in a pristine tropical landscape and has 5 outdoor pools, 15 spa villas by the lagoon, a fully-equipped fitness center, three tennis courts and two squash court. Hilton Phuket Arcadia Resort & Spa is the perfect place to enjoy active activities and spectacular scenery. The resort is also one of the most comprehensive MICE and Events venues in Southeast Asia offering between 73 sq. m. to 875 sq. m. of versatile event spaces for between 50 to 1,200 people. This includes 5 meeting spaces with 11 flexible breakout rooms and an air-conditioned marquee by the tropical garden for up to 1,200 people.
based on 5 523 reviews
Things to know
- Pleasant hotel grounds
- Friendly atmosphere
- Luxurious Hotel
Policies vary by room type and provider.
Reviews about Hilton Phuket Arcadia Resort & Spa
Most popular landmarks
- Karon Beach 0,8 km
- Karon Temple Market 1,1 km
- Wat Suwan Khirikhet 1,1 km
- Dino Park Mini Golf 1,1 km
- The Big Buddha 2,2 km
- Kata Beach 2,5 km
|Phuket City||30,7 km|