Best Western Plus Kalamazoo Suites

Found an large-ish piece of trash (that was unidentifiable, but resembled seaweed balled up in a clump) under the bed skirt around midnight. Brought it down to the nighttime desk clerk who did give me a $10 discount off the room. Thought my worries were over. Was I wrong. I was awoken around 1am by very angry men swearing at each other and repeatedly slamming another man against my closed (and thankfully, locked) hotel door. This went on for about 5-10 minutes. As a woman staying by herself, I was quite scared. The next morning, I told the manager I would be canceling the rest of my stay due to the situation last night. She proceeded to tell me that the men who were outside my door last night were frequent customers, and that "they were perfectly harmless, but you didn't know that". Worst customer service I've ever had and worst hotel stay ever.

Room was large and we needed the pull out couch.

Room was not very clean, shower didn't work (dribbled out and made horrible screeching noise when turned to hot.) Metal trim on headboard was hanging off, nasty. Pool was small and hot tub was disgusting, seats covered in yellow grime.

Disgusting pool, super hard beds and terrible pill

Rooms were large

The pool was disgusting and looked like it had not had a good cleaning in a long time. The bed was like sleeping on a rock and tge pillows were lumpy and not comfortable at all. Overall very disappointed

Nicely updated design of the room colors and bed linens.

Attention to room details needs to improve. The room we stayed in (316) had grout missing between the floor tiles in the bathroom. The main light in the room didn't come on, but just flickered. The light fixture in the bathroom was falling off on one side. The mattress was not firm but lumpy (but was somewhat mitigated by the soft mattress topper). all of this I could have lived with better had the the price not been so out of line with what we are used to spending for much better maintained facilities--which would be more in the $80 a night range. As it was we got a "deal" through Kayak on the room for just $113 for the night as opposed to the $135 a night we would have had to pay when I contacted the hotel directly.