Saks Urban Design Hotel Kaiserslautern

The suite is spacious and tastefully decorated. We really enjoyed the large bed, very large rain shower and bathtub (with pretty cool lighting...if you can get it to turn on/off). And located in the heart of the Kaiserslautern, it is a short walk to Pfalz Theater and dozens of restaurants, bars, etc.

When we arrived, we were a little concerned that the young crowd (many military) in the lobby bar would be loud into the evening. Luckily the room was extremely quite! However at 2 am, someone pulled a fire alarm and we had to get up, get dressed, walk down the stairs (from the top floor) and stand outside for over an hour with all the other guests (many very drunk and obnoxious). Not the hotel's fault...we understand that. However, we couldn't get back to sleep for several hours and when we did, we only slept for a few hours before we had to get up to check out. In an attempt to be happy with our stay I proposed to the desk that we pay a reasonable price for another night (I offered 100€) so that we could get some rest. The clerk contacted her supervisor and told us we could get a 20€ discount (off of 169€/night) or stay until 3pm. We countered with accepting the less than satisfying discount, if they comped us breakfast the following morning. She flatly refused. Honestly, the fire drill wasn't the hotel's fault (although when you attract and cater to a rowdy crowd...), but we didn't sleep well at all and left with an overall unsatisfied experience. And honestly, I doubt they will sell all their suites tonight, so they lost income AND the chance of having satisfied a customer. Too bad...we were very disappointed that they were not even willing to work a solution to not only benefit the customer, but also the housekeeping staff to not have to clean the room, guarantee of another night in the hotel for revenue, and for such a nice hotel-the management should have done more!

Rooms are very spacious, clean, and nicely decorated. Location is perfect, close to many cafes and restaurants, Japanese garden, although the street next to the hotel is quite busy, even at night, so it can get a little bit noisy.

Breakfast buffet isn't really worth 15 Eur, though it's not bad as such. Bathroom could use a towel hook or a more comfortable rack.