Ixtapa resorts

Pros: I loved the amenities for kids, the playground was BIG, the little waterpark for kids as well as tons of activities for them, the pools are really nice, the restaurants, the staff is very very friendly.

Cons: The service in general was not constant, one day bottles of water in the room but not next day, same with towels, etc. waiters in the pool area not enough, it takes years to get a drink, two bars out of three closed, air conditioner terrible, it was too hot even inside the room cause you couldn't change the temperature, they don't even have a spa, three towers and no spa. I was expecting to have a menu for the room service and a daily brochure with the activities and everyday shows, there was nothing of the sort, unless the people trying to catch you by the escalator gave you one. And that was the worst part, the pressure to buy, everyday there was people waiting for you next to the escalator to offer you points and certificates, we tried to stay away from them but it was annoying.

Pros: The check in staff were really good the best customer service we have received in Mexico very helpful and friendly. We had a rental car and parking was easy. The room was a good size and so clean. The hotel is right on the beach. There are lots of things for children to do. I read the reviews about the specialist restaurant I completely did agree the food and service we got at the oyster bar was amazing I would fully recommend it.

Cons: If you smoke don’t go here as there is hardly anywhere you can smoke so you are isolated we did not see any entertainment which took place in the lobby bar as to smoke you have to go out on to the walk way. Not good. The food gets too monotonous in the buffet and in the morning food is not replaced.

Pros: It’s a great place to stay . Clean and staff is amazing. Other than poor service and lousy food at one of the restaurants you need reservations (Oyster Bar) Everything was fantastic.

Cons: Oyster bar . Lousy food and poor service .

Pros: The people working at the hotel is so sweet, they make you feel like home.

Cons: We took the all inclusive choice so the food was included. We've tried the food from all restaurants and it was not good at all, i think they could do it much better.

Pros: Nice clean well kept resort. Wasn,t aware that it was so family orientated so would go to an adult only resort next trip. Little kids running around til midnight and sleeping on couches at the lobby bar and dance area

Pros: Alejandro and Jaime were great at the front desk getting our rooms ready before time. Edgar at the omelette station at the mini snack bar was wonderful in the morning. Iris the room attendant got us everything we needed for all the family members and our bed was wonderfully done with the towel animals and rose pedals. Beautiful! The Activities and the instructors for archery and rock climbing were great. The pool smelled too much of pee. The filter needs to be cleaned more often.

Cons: The A/C in the room was great but in the other common areas such as the family game area and lobby were horrible. Not enough fans and we were dripping wet of sweat in the evening. But we noticed in the day time when employees were there plenty of fans were available. NOT NICE! The beach was too small and had many rocks that hurt our feet. The gift shops had strange hours and we couldn't access easily. The hotel is isolated and away from the main hub being in Zona Hotelera II. Very limiting. Need a bus ride or taxi to access.

Pros: The restaurants and pools.

Cons: The staff at restaurants and pools. Seemed like they only helped people who they thought would give a tip. My family members and I had to call them several times to get service. I don’t mind tipping as long as it’s worth the service.

Pros: The rooms are large and clean !

Cons: Bar near the pool closed early , food was ok. Not the variety that I’ve seen at other hotels/resorts. Staff was ok . Some of the staff insists terribly to talk to the timeshare company . They don’t take no for an answer. Staff made a big deal about the internet in the rooms. Found a hair in the pozole pot on our first night. Also the daily night show is not done at the resort we have to walk somewhere else. The show was ok. It could use a little more effort.

Cons: Wifi not included how archaic

Pros: The staff is great, friendly and helpful!

Cons: You have to pay for wi-fi! You must make dinner reservations for the special dinners the day you get here or they are booked! We got none. I can't stand the Bingo by the pool, it's loud and annoying.

Pros: Friendly and helpful staff

Cons: Very old building and facilities, food in general

Pros: Staff, shows, clean facility. Would return

Cons: Limited buffet choices, pillows and sheets, no formal dinner restaurant was closed

Pros: Everything in general, hotel has amazing view, cleanliness, food is very fresh and delicious.

Cons: Can’t complain about anything

Pros: Premium lounge staff was very friendly, and beverage selection was really good.

Cons: Bad smell in the room, coming from the drain. To many vendors roaming the beach and offering merchandise and services. The Gym should be open 24/7.

Pros: The beach was stunning, the food and staff were great. They have a lot of fun activities right on the site to entertain wveryone. There are some star staff that stand out like Rosie in the lounge and Jorge at the front desk. The premiere lounge is worth the extra upgrade.

Cons: There was a mistake when I checked in and my reservation was paid to booking.com but not to the resort. i started my holiday stressed out and in a crappy room when they thought i didnt pay. It took me 2 days and pictures of my receipts and bank statement to prove that i had paid. Not a great way to start. Also never buy anything from the beach trolls.They really scam people.

Pros: Staff is awesome except for concierge. Food & drinks are great!

Cons: Guests got way too drunk loud and brought their own speaker box and played music really loud on Pool area and beach area regladless people trying to relax. Some of these guests yelling and acting foolishly using foul language very unpleasant to be around.

Pros: The pool area is nice but if you didn’t get up at 5 AM to secure chairs you weren’t getting any. The staff at the pool bars were wonderful. The meals on show nights were great. Overall relaxing trip.

Cons: The specialty restaurants were terrible. We cancelled the last one as you got a better meal at the buffet. They talk you into the premium bracelet but then they had no premium room for us. We had to move rooms 3 times. The check in is slow and unorganized with 1 premium concierge on so waited forever to get help. We had fun overall but I wouldn’t stay here again.

Pros: The food was very good.Lots of fun ,happy people were staying as well.The waiters were fabulous.

Cons: The bathrooms are too small and cramped.The elevators were overloaded, and slow as one was down for repair.The playlist at the pool seemed like the same twelve songs, such a shame when there is so much wonderful music available.

Cons: The staff at the front desk.. NOT HELPFUL FOR CHECK IN. MADE US WAIT AND CALL FOR CONFIRMATION AFTER I HAVE ALREADY HAD A CONFIRMATION NUMBER. MADE US WAIT 1hr AFTER WE HAD ALREADY WAIT 4hrs. Very unsatisfied with the staff and supervisor there

Pros: nothing

Cons: everthing

Pros: Staff is very friendly. Check in was a hassle. But overall was a pleasant stay.

Cons: Staff and drinks

Pros: EVERYTHING!

Cons: What an amazing place! This hotel is simple but full of surprises. The staff are wonderful, attentive, and very professional. The place is clean and offer many amenities. Buffets are great. Excellent value for your money!

Pros: I loved the food!

Cons: I didn’t like how it was a bit dusty in the rooms.

Pros: Everything food place and beach view

Cons: NA

Pros: The location and the view was amazing!!

Cons: NA

Pros: Really nice size, not too big like some in the Cancun area, but small enough to get to know the staff.

Cons: Minor complaint about the beverage service. There was no diet soft drink available unless you wanted to buy it from the gift store. I know it’s a minor complaint but for those who are not wanting sugar, all they had was water.

Pros: Good facilities overall. Good spa at reasonable prices. Good food. Very good, friendly staff in all parts of the hotel. Great beach and pool.

Cons: Excessively loud music in the pool area at all times. Same with the lobby area’s TV and live music. Some moldy smells. Could use a little renovation.

Pros: location

Cons: discriminated from the Mexicans to the US tourist. We were upgrading our breakfast only to all inclusive and they charged the full price for all inclu. after telling us that the upgrade will be no problem and we can pay the difference. We fought it at the time and they just shrugged their shoulders and gave us the, "deer with headlights" look! 2nd, security told us we couldn't take any food or drinks from the eating area to our room but let the Mexican tourists take lots of plates and "double fisting" drinks to their rooms, called the attention to the security, and he too shrugged his shoulders. We were very upset! After staying at this hotel a numerous occasions, I will not stay there anymore!

Pros: The location and buffet was exceptional !

Cons: My room’s thermostat did not go below 25 Celsius. I went to the front desk at 1 am and they said they would have someone come to my room but they never did.

Pros: Wish I had known there was going to be a coffee maker and microwave, along with dishes and a kitchen sink. But it was still very handy to have it. I liked the Emporio better than Krystal or Fontan.

Cons: There was no balcony on our room, which I thought was unusual, but I'd wouldn't have traded the kitchenette for a balcony, so I was very satisfied.

Pros: We did not eat at the facility...wanted to explore places near the hotel.

Cons: Since we were a party of 2 it would have been nice to have 2 bottles of water...likewise 2 wash clothes.

Pros: Like the place nice and clean good service

Cons: The bathroom Wasn’t clean good Like only the Towel was change , they not clean the bathroom

Pros: team, food, location

Cons: I did not like that there isn't enough beach chairs & not enough palapas.

Pros: The room size for the suite was perfect!

Cons: The food is not that great. Specially the dinners.

Pros: Loved the beach and location. Also most of the staff were very nice and helpful. Showers were huge and very nice. Taxis from the airport cost like $40 but should cost maybe $20.

Cons: Ocean view=barely if any ocean view. Food mostly verrry mediocre/gross. Rooms very uncomfortable. Plastic over matress makes you sweat. No wifi in the rooms. Just when your outside. Other all inclusives ive been to have ppl bring you drinks. Here you had to keep getting up to get them.

Pros: Nothing. It Sucked

Pros: All the people that work there very friendly. Lots of English and other languages spoken.

Cons: Getting towels and wash clothes daily.

Pros: Everything is fine, I will back soon.

Cons: Anything, I mean all is great...