The Crossroads Hotel & Suites

3135 East John Carpenter Freeway, Irving, TX 75062, United States
+1 972 894 1900

rate per night


based on 274 reviews
The Crossroads Hotel & Suites - Irving, TX, United States
Fri 7/30
Sat 7/31
Compare vs KAYAK |

Provider Nightly total R887
Priceline R918

Good to know

Value for money


Distance to city centre

5,1 km

Location rating


Nearest airport

Dallas/Fort Worth

Distance to airport

14,4 km

Rooms available at The Crossroads Hotel & Suites

Fri 7/30
Sat 7/31

Queen rooms

R1 122+

Bed type
Nightly + local taxes & fees
Queen bed
R1 122 per night

King rooms


Bed type
Nightly + local taxes & fees
R887 per night
R918 per night
R918 per night
R935 per night
R1 014 per night
R1 360 per night

Reviews of The Crossroads Hotel & Suites



Traveller rating


Time of year

Traveller type

Show reviews that mention

roaches in the room in 98 reviews
friendly staff in 49 reviews
bed was comfortable in 41 reviews
one night in 27 reviews
good location in 22 reviews
bed bugs in 17 reviews
first floor in 16 reviews
king size in 12 reviews
refund me the money in 10 reviews
smoke smell in 10 reviews
sheets were stained in 9 reviews
large puddle in 6 reviews
room not clean in 6 reviews
wall plaster in 6 reviews
room was huge in 4 reviews
used tampon in 2 reviews
  • Poor
    Apr 2015

    Wish I'd read more reviews before I stayed here.

    I should have known I wouldn't get much for $35 a night, and I didn't. The only reason I didn't go elsewhere was that I was very tired and the room was just barely inhabitable. Pluses: o Working power, plumbing, air conditioning, clock radio. o Plumbing fixtures worn but working. Lots of hot water. o Floors, furniture, bedding, toilet, shower clean. o Nice soap, shampoo, hand lotion. o Bed a little hard but I slept well. o Bath linens thin but adequate. o Curtains made room very dark. Don't know: TVs and room phone (I didn't use them)

    Minuses: o Most table and counter surfaces dirty or showing smears from whatever rag they were wiped with. o Several light fixtures unplugged because knobs were missing; one fixture didn't work at all). o Bare light bulb in living room ceiling. o Lock hardware on door was loose. I tightened it myself; only after doing so did I feel safe staying there. o Rip in arm of couch. o Dark, depressing paint and paneling. o "Kitchen" is a fridge, tiny microwave, greasy plug-in 2-burner unit on counter top. o NO COOKING OR EATHING DISHES AT ALL. o Air conditioning: both worked but one had a broken temperature knob; together they cooled the place enough. o Sketchy clientele, hung around outside in groups. I felt unsafe, and I'm a big guy and I can defend myself. o WiFi: slow, kept getting disconnected, 5-6 networks and I had to keep trying them to find one that worked. o One trash can for whole suite. o Patchy paint, sloppy around edges, visible spackling in several spots. o Hair dryer broken. o Ironing board but no cover and no iron. o No drinking cup or glass in bathroom or kitchen. o Toilet flapper valve stuck open once; I had to manually untangle it. o Outdoor fire hoses absent. o No stopper in bathroom sink (made shaving difficult). Guest service: o Terrible phone connection at front desk. o Clerk barely spoke English. o No air conditioning in front office. o Took 15 minutes to find my reservation (made through The kicker: When I checked out, the man at the desk, who sounded like the owner, told me proudly that my room was one of their best.

  • Mediocre
    Apr 2015

    Give your review a headline

    Got bit by bed bugs all over my back Had to wait to buy a soda 10 minutes while clerk talked on phone Burned out light on ceiling fixture. Difficult to get to.

  • Mediocre
    Mar 2015

    Cheap and Dismal

    The parking lot was well lit.

    I've been homeless and prefer that to staying here. Seriously, stay away. The staff barely speaks English and are unwilling to work with you on modifying your reservation. They charge more than the cost of staying the night if you want to check out a day early. The toilet runs, the faucet drips, the lights are bare bulbs, the door doesn't seal, room service opens my bags, there is no hot water after 7 AM, the AC unit rattles loudly, and you can smell when someone next door uses the bathroom. It's located in an industrial section, so food, shopping, and even fuel stations are miles away. Oh yeah, and bed bugs. In summary: if you want an inexpensive way to spend the night, threaten small children until the police show up, resist arrest, and spend some time in jail. You'll receive better service.

  • Poor
    Dec 2014

    Just say NO!!

    I walked into the lobby. No one was at the front desk but 3 people were on the couch speaking a different language. I announced that I had made a reservation. They continued to talk and eventually got around to helping me. It was difficult to understand their English. Although I made the reservation for 3 people, when I got to the room there were only 2 towels and the pull out couch did not have a sheet, blanket, or pillows. I called to correct the problem and was told that I would have to wait until morning. They didn't have any extra linens or towels at the front desk. My son ended up having to sleep directly on the mattress with a blanket and pillow we happened to have in the car. When the maid finally came late in the morning it took me some time to communicate what I needed. She finally gave me a blanket, sheet, and extra towel but didn't bother to make his bed and I gave up trying to get a pillow for him. The entire time they never did clean the room. I found a lot of trash under the couch, battery by the TV, smoke alarm in one of the drawers, the shower had a black ring. They were very cheap about giving you towels or supplies. The morning we were supposed to check out our keys stopped working so we ended up getting locked out of our room while we were loading our car. When I did our laundry I came back to find my still very warm clothes had been taken out of the dryer by another guest. One night my husband didn't have warm water to shower with and the next morning we saw a huge pit had been dug in front of the motel and water was in the bottom of the hole.

    Absolutely nothing! Worst experience I ever had. I normally use and have never had any problems like this. I will never use this service again to book a hotel.

  • Poor
    Nov 2014

    Worst Hotel


    Room smelled like stale cigarettes Room gross and dirty Bed had Bedbugs Woke up after an hour of sleep to bites all over my body. Leff hotel in the middle of the night to sleep at the airport NEVER AGAIN!

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About The Crossroads Hotel & Suites


Located in Irving, The Crossroads Hotel & Suites has 112 rooms and a convenient location that is just a short distance from a metro station, as well as the Dallas Love Field Airport. Free parking is available at this family-friendly property, but travelers should note that pets are not allowed. There are designated smoking areas at the hotel. The hotel can accommodate accessibility needs.

Guests can choose from single suites, double rooms, double suites, and king rooms at the hotel. Some of the suites have jetted tubs. Some of the amenities guests will find in the rooms include free WiFi, cable TV, air conditioning, a private bathroom, microwave, refrigerator, desk, phone, and free local calls.

The property offers an array of amenities for the guests to enjoy, such as a snack bar and free WiFi in the public areas. Other amenities include laundry facilities, a conference space, dry cleaning services, daily housekeeping, and a 24hr front desk.

The hotel guests will be close to many popular locations that they might want or need to visit. The University of Dallas is a short drive away, as is Version Theatre, Dealy Plaza, Klyde Warren Park, Dallas Market Center, and the Frontiers of Flight Museum. The travelers will also find many places in the area where they can grab a bite to eat. Some of the options include Pollo Regio, Classic Chicago Gourmet Pizza, Bennigan’s, Taquerias Arandas, and Wendy’s.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly
Air conditioning

6,2 Good

based on 274 reviews









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Check out



Policies vary by room type and provider.

Amenities at The Crossroads Hotel & Suites

Conference rooms
Free Wi-Fi
Mobile hotspot device
Entire unit located on ground floor
Raised toilet
Wake-up service
Non-smoking rooms available
Entire unit wheelchair accessible
Wi-Fi available in all areas
Daily housekeeping
Disabled access
Roll-in shower
Family rooms
Fire extinguisher
Seating area
Laundry facilities
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Garden view
Shops (on site)
Smoke alarms
Shower cap
Contactless check-in/check-out
Accessible by lift
Physical distancing rules
First-aid kit
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Hot tub
Socket near the bed
Key access
Alarm clock
Key card access
Sofa bed
CCTV in common areas
CCTV outside property
Baby safety gates
Landmark view
Hand sanitiser in guest accommodation and key areas
Body soap
Screens or physical barriers placed between staff and guests in appropriate areas
Lowered sink
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Tile/marble floor
Guest accommodation is disinfected between stays
Child-safety socket covers
Toilet paper
Guest accommodation sealed after cleaning
City view
Towels/sheets (extra fee)
Cleaning products
Guests can opt out of accommodation cleaning
Free parking
Upper floors accessible by lift
Staff follow all safety protocols as directed by local authorities
Vending machine (drinks)
Vending machine (snacks)
Private bathroom
Wardrobe or closet
24-hour front desk
Designated smoking area
Drying rack for clothing

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Photos of The Crossroads Hotel & Suites

The Crossroads Hotel & Suites - Irving - Building
All photos (1)
The Crossroads Hotel & Suites - Irving - Building
Building (1)


Most popular landmarks

  • Homewood Suites by Hilton Dallas-Irving-Las Colinas4.6 km
  • The Mustangs of Las Colinas5.2 km
  • Ruth Paine House Museum5.5 km
  • Baylor Scott & White Medical Center - Irving5.6 km
  • Irving Arts Center5.8 km
  • Four Seasons Resort and Club Dallas at Las Colinas6 km

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Hotels North America United States Texas Irving The Crossroads Hotel & Suites