Dfw Airport Hotel And Conference Center

The security

It didn't have a microwave,refrigerator. It had a ironing board no iron

Nothing

Cleaning, no room service , no fridge , AC not working properly

bed was comfortable

Upon calling to ask if airport shuttles were still running, the individual on the phone answered yes but did not ask my details (so no shuttle was sent). Then calling back and asking if a shuttle was nearby (assuming they ran on a schedule like other shuttles I've used) he asked if I had requested a shuttle and given my location when I first called. I said no, and without letting me finish, he said "well how would my driver know to pick you up if you don't give us your location?". He did not ask my location during the first phone call, making it appear a guest is expected to know how their shuttle service operates. This is not the responsibility of the guest, it is the responsibility of the hotel to know how to interact with guests on the phone. Shuttles picking you up from the airport only come when you request them, yet shuttles leaving the hotel for the airport only run on scheduled times every hour on the hour. So one is scheduled but one is by request. Yet guests are expected to know, because I did call the hotel and asked about the shuttles and he did not explain nor ask questions. As far as the hotel itself, it was frustrating that such a large hotel didn't have any sort of min mart or store with basic toiletries like toothpaste, contact solution, or deodorant. I asked if they had one because I had planned on buying contact solution once I landed, but the airport store was out of stock. And no I did not forget my solution at home, I purposefully left it so I could bring one carry on bag and no checked bags. The individual told me no but I could walk to 7-11 down the street. Down the busy, dark, highway about half a mile. The room was absolutely a $50 room. The door wouldn't open normally, I had to go back to the lobby and was told to lift the handle up. The room had stains over the curtains and clean towels in the bathroom. The shower itself worked, but the faucet fixture was about 2 inches off the wall.

They provided free airport shuttle and the driver was very nice.

The entire property was old and very dirty.

That I had one hundred dollars extra to pay for the deposit I was not aware of. Had I not had it, I wouldn't have been able to stay in the room for the night, and would’ve wasted -- dollars.

I have yet to be reimbursed for my 100 dollar deposit. Its been 3 days. They dod not have a refrigerator in the room so the frozen groceries I bought thawed out. Ice machines did not work.