Guest reviews
Overall rating
7,4
Good
Based on 3 843 reviews
Cleanliness
7,6
Comfort
7,9
Pickup/dropoff
6,9
Value for money
7,7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2,0
Cons: First car wouldn’t start. Second car took a day to get. Charged me another $135. When I turned it in . I feel I’ been “ROBBED “ . Paid for 7 days only got 6 days plus had to pay an extra $135 dollars for nothing. You all should be ashamed and prosecuted.
review from
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4,0
Sun City Hertz
Cons: When we tried to use a different card to use a different driver, they said that we couldn't. We could only use the card we used online.We showed them the terms that were online and they ignored them. My wife was not feeling well and we wanted to change drivers but did not want to pay the extra. Poor service, no options and either the terms on the site were wrong or they don't know what their terms are. Last time with Hertz.
review from
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6,4
Disrespectful staff-unprofessional
Pros: Car was great
Cons: The young girl was disrespectful. No apologies for her mistake. Did not smile or thank us or say “I hope you’ll come again” Left A very bad taste.
review from
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10,0
Fast check out
Pros: Car was very clean. Easy checking it out from our reservation. Staff was great and friendly. I’d recommend.
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10,0
Pros: Smooth transaction
review from
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4,0
Pros: The workers at the office were great.
Cons: The car was in very poor condition, it had a huge dent in the back of the car plus scratches all over. And the inside of the car smelt like cigarettes.
review from
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10,0
Pros: Every thing was great
review from
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6,4
Cars was nice. Service sucked!
Pros: The car
Cons: Car wasn't there when I went to pick it up. I had to return the car during closed hours. When i called to confim the return of the car, the representative said I hadn't returned the key and tried to sell me a story of trying to contact me on the phone to return the key. When I questioned him about parts of this story he miraculously found the key. The only upside of this rental experience was the car I finally did get was really nice.
review from
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10,0
Amazing Customer Service
Pros: Renting a car from this location was amazing! Outstanding customer service...will definitely try to rent from this location again in the near future!
review from
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4,8
Pros: Lots of room in vehicle
Cons: Seats very uncomfortable
review from
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10,0
Pros: Easy, no hassles and friendly service.
Cons: Optional insurance was not needed or explained upon purchase as my own car insurance provided same coverage. Also, coverage is only reimbursed after you pay out of pocket for initial repairs.
review from
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10,0
Fast check out
Pros: Car was very clean. Easy checking it out from our reservation. Staff was great and friendly. I’d recommend.
review from
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10,0
Pros: Smooth transaction
review from
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10,0
Pros: Every thing was great
review from
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10,0
Amazing Customer Service
Pros: Renting a car from this location was amazing! Outstanding customer service...will definitely try to rent from this location again in the near future!
review from
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10,0
Pros: Easy, no hassles and friendly service.
Cons: Optional insurance was not needed or explained upon purchase as my own car insurance provided same coverage. Also, coverage is only reimbursed after you pay out of pocket for initial repairs.
review from
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2,0
Cons: First car wouldn’t start. Second car took a day to get. Charged me another $135. When I turned it in . I feel I’ been “ROBBED “ . Paid for 7 days only got 6 days plus had to pay an extra $135 dollars for nothing. You all should be ashamed and prosecuted.
review from
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4,0
Sun City Hertz
Cons: When we tried to use a different card to use a different driver, they said that we couldn't. We could only use the card we used online.We showed them the terms that were online and they ignored them. My wife was not feeling well and we wanted to change drivers but did not want to pay the extra. Poor service, no options and either the terms on the site were wrong or they don't know what their terms are. Last time with Hertz.
review from
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6,4
Disrespectful staff-unprofessional
Pros: Car was great
Cons: The young girl was disrespectful. No apologies for her mistake. Did not smile or thank us or say “I hope you’ll come again” Left A very bad taste.
review from
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4,0
Pros: The workers at the office were great.
Cons: The car was in very poor condition, it had a huge dent in the back of the car plus scratches all over. And the inside of the car smelt like cigarettes.
review from
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6,4
Cars was nice. Service sucked!
Pros: The car
Cons: Car wasn't there when I went to pick it up. I had to return the car during closed hours. When i called to confim the return of the car, the representative said I hadn't returned the key and tried to sell me a story of trying to contact me on the phone to return the key. When I questioned him about parts of this story he miraculously found the key. The only upside of this rental experience was the car I finally did get was really nice.
review from
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4,8
Pros: Lots of room in vehicle
Cons: Seats very uncomfortable
review from
Where can I find Hertz hire cars in Sun City?
9875 W. Bell Rd, Hertz car hire
Address
9875 W. Bell RdPhone
+1 623 875 3474FAQs about hiring a car from Hertz in Sun City
How many car hire locations does Hertz have in Sun City?
Hertz has 1 car hire location in Sun City. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Sky Harbor Intl Airport (PHX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl Airport (PHX)?
Yes
