Guest reviews
Overall rating
7,0
Good
Based on 18 reviews
Cleanliness
7,2
Comfort
7,6
Pick-up/Drop-off
6,5
Value for money
7,3
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
5
2
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1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4,0
Pros: I did not receive a reason for why my credit card got charged an additional 65 dollars
Cons: I dropped my key off in the drop box with the receipt attached on 5/30 at 2 pm, 2 hours earlier than the 4 pm deadline for my return. I also spoke to a Hertz agent on the support line to ensure this was okay and did as he instructed. I'd like to know why I was charged 65 dollars
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2,0
Cons: First car wouldn’t start. Second car took a day to get. Charged me another $135. When I turned it in . I feel I’ been “ROBBED “ . Paid for 7 days only got 6 days plus had to pay an extra $135 dollars for nothing. You all should be ashamed and prosecuted.
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4,0
Sun City Hertz
Cons: When we tried to use a different card to use a different driver, they said that we couldn't. We could only use the card we used online.We showed them the terms that were online and they ignored them. My wife was not feeling well and we wanted to change drivers but did not want to pay the extra. Poor service, no options and either the terms on the site were wrong or they don't know what their terms are. Last time with Hertz.
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6,4
Disrespectful staff-unprofessional
Pros: Car was great
Cons: The young girl was disrespectful. No apologies for her mistake. Did not smile or thank us or say “I hope you’ll come again” Left A very bad taste.
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10,0
Fast check out
Pros: Car was very clean. Easy checking it out from our reservation. Staff was great and friendly. I’d recommend.
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10,0
Pros: Smooth transaction
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4,0
Pros: The workers at the office were great.
Cons: The car was in very poor condition, it had a huge dent in the back of the car plus scratches all over. And the inside of the car smelt like cigarettes.
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10,0
Pros: Every thing was great
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6,4
Cars was nice. Service sucked!
Pros: The car
Cons: Car wasn't there when I went to pick it up. I had to return the car during closed hours. When i called to confim the return of the car, the representative said I hadn't returned the key and tried to sell me a story of trying to contact me on the phone to return the key. When I questioned him about parts of this story he miraculously found the key. The only upside of this rental experience was the car I finally did get was really nice.
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10,0
Amazing Customer Service
Pros: Renting a car from this location was amazing! Outstanding customer service...will definitely try to rent from this location again in the near future!
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4,8
Pros: Lots of room in vehicle
Cons: Seats very uncomfortable
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10,0
Pros: Easy, no hassles and friendly service.
Cons: Optional insurance was not needed or explained upon purchase as my own car insurance provided same coverage. Also, coverage is only reimbursed after you pay out of pocket for initial repairs.
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