Guest reviews
Overall rating
7,4
Good
Based on 3 842 reviews
Cleanliness
7,7
Comfort
8,7
Pick-up/Drop-off
7,7
Value for money
7,3
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
0
1
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,2
Pros: The pick up at Snellville was superb. Thanks Tanya Burns for being a great help.
Cons: The drop off was easy but I would suggest to others to get the final invoice when dropping and don't leave it to them to send by email. I was charged extra for extra time which was not right and it is too much of hassle to get reimbursement.
review from
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4,0
Pros: Should of known from the beginning that it was bad when I showed up and had to wait two hours for my rental, because they forgot to get the oil change done before I got there. Then after inspecting the car and she tells me everything is good and I don’t owe anything, the next day get billed 300 more
Cons: Be honest with people. I will never use hertz again!!!!!
review from
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9,6
Pros: The car I had reserved wasn't ready when I arrived at the location. The agent had already assigned another car to me that was an upgrade.
review from
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10,0
Reservation was easy!
Pros: Great price and awesome customer service
Cons: Price & customer service
review from
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2,0
Awful
Cons: Hertz gave away a vehicle I reserved because I was a few minutes late. I was unable to find another vehicle for my family vacation by the time of departure and was forced to drive one of our own vehicles because all other rental car places honored the fact there cars were all reserved.
review from
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6,0
Frustration
Pros: It was what to be expected ,
Cons: No one answered the phone ever Always a agent with no professionalism Long wait in office
review from
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10,0
Pros: Despite being late after being lost, SPECIAL THANKS to Mike (valet) and Lavaughn who helped me to the airport on time.Thanks for offering valet services,
review from
Where can I find Hertz hire cars in Snellville?
3541 Stone Mtn Hwy 78 Ste# 8, Hertz car hire
Address
3541 Stone Mtn Hwy 78 Ste# 8Hours
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |