Pick-up location | Snellville |
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Car types | |
Hire locations | 4 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
2 locations in Snellville
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Reviews
8,0 Very Good
May 2021
Pros:
Michael was extremely helpful with securing my rental. He was very considerate and patient.Cons:
I encountered 2 issues. First, the cigarette charger was inoperable in the vehicle which caused a delay in our departure. We have 3 toddlers and some form of entertainment was a paramount. We evenly came up with a work around as well as found a Auto Zone to replace the blown fuse. Second, the numbers available to call for extention were unmanned and I was told the one number on the keychain was 24/7. The contract was extended with success however a courtesy call or text would have saved a lot of heartache and stress wondering if messages and email request were received.3,6 Poor
Jul 2017
Pros:
That was a nice carCons:
They lied to me ,first they did not have a car I ask for ,the car has the dent I did not see ,after I took the car back they told me I did that,I believe the knew it.10,0 Wonderful
Apr 2017
Pros:
Quick service and a clean car4,0 Mediocre
Nov 2016
Cons:
They didn't have the car I reserved si I had to take a SUV and pay more, plus the cigarette odor at the SUV was really heavy....10,0 Wonderful
Dec 2015
Pros:
Excellent Customer service.10,0 Wonderful
Nov 2015
Pros:
AllCons:
Would like GPS And would like Sunday return4 locations in Snellville
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9,2 Wonderful
May 2020
Pros:
Car was very niceCons:
It could have been cleaner.....not vacuumed....dog hairs and crumbs.10,0 Wonderful
Apr 2019
Pros:
Super easy pickup and dropoff, cheap rates, and all the employees wearing suits - one with a super snazzy bow-tie - awesome!7,6 Good
Feb 2019
Pros:
The staff was friendly and professional. I like the time that they spend with each customer.Cons:
I had no CD player which mean I wasn't able to study as I drove. The radio had a shortage and it didn't always work.2,0 Poor
Sep 2018
Pros:
NothingCons:
On August 22nd I reserved online a passenger van to be picked up on August 24th. I was able to reserve it online but the next day I received a call from enterprise rent a car saying that they don't have that vehicle, I tried 3 other enterprise locations and after reserving this type of vehicle they would all call me about one hour later to tell me that they do not have a passenger van. So I made 4 reservations that had to be canceled in the end, this is ridiculous, apparently, they do not know which vehicles they have in stock, I told them I will never rent from enterprise again.10,0 Wonderful
Apr 2017
Pros:
A rival car company refused to rent to me as a last minute rental with only a debit card. Enterprise found a way to verify my identity and address off of a utility bill. They then got me a great car and allowed me to return it to a location closer to my home (by a few miles). They are customer-oriented, and it shows.2,0 Poor
Apr 2017
Pros:
The main rep I dealt with was so nice & helpful. Plus he was cute ;)Cons:
The manager was extremely rude, had a bad attitude & refused to help me. He made the rep I was dealing with look bad because I was trying to use my debit card, (as I do not have a credit card) but made it unnecessarily difficult for him to help me. The other reps were very busy but one had a bad attitude as well & was curt with an angry customer. (The customer was being dramatic & looking for free stuff & trying to get over on them, but he could've handled the situation better.)One location in Snellville
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8,0 Very Good
May 2021
Cons:
The grace time should be increased and you shouldn’t have to pay double if late. It should be streamlined for an additional day. No more.3,6 Poor
Nov 2020
Pros:
There was no one else there to wait behind.Cons:
Customer service. The car was dirty in and out. No one came out to the car with me, or check for scratches or dents. On return I was asked to go the mileage myself.8,0 Very Good
Dec 2017
Pros:
Simple pickup and drop off, car was also very clean.Cons:
The insurance options were expensive and getting a comprehensive coverage significantly increased the cost of the rental.8,0 Very Good
Nov 2021
8,0 Very Good
Jun 2021
Pros:
HelpfulCons:
Mire staff on sites to help customers with getting the car and more.2,0 Poor
Jun 2021
Pros:
No. The guy name Tony was awful. I have a case going against Avis I called their customer service because they lied to me I made a reservation I receive text messages and my car was available and that guy Tony told me that they didn't have any cars I arrived 8 a.m. of the day a picking up my car per his request and make sure I'd have a car I got there before the location open up we open he told me he didn't have any cars and call me later on that day that he didn't have any although I had a reservation and I receive text messages at the car was available for me to pick up at his location. I'm in process of filing discrimination charges against that location which was not Lilburn my reservation got transferred to Tucker location reason being I have problems with the attitude of the representatives at the Lilburn location and I had also called about themCons:
Not lie to me2 locations in Snellville
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2,0 Poor
Apr 2021
Pros:
Their was nothing to like The store was closed down and I had to rent from somewhere elseCons:
Their was nothing to like The store was closed down and I had to rent from somewhere else2,0 Poor
Mar 2021
Cons:
I paid for the rental online, but when I arrived to pick up the rental they didn't have record of me paying. The money had been taken out of my account but I was unable to get rental.4,0 Mediocre
Jul 2020
Cons:
I ubered to the Norcross Hertz and arrived at 9. Employee told me they didn't have the van I needed. It would've been nice if they had called to tell me this before I spent $30 on the Uber to get there. I then had to Uber to the Lawrenceville location to get the van I needed. Upon bringing the van home I realized the back was littered with mud and hay.9,2 Wonderful
Sep 2019
Pros:
The pick up at Snellville was superb. Thanks Tanya Burns for being a great help.Cons:
The drop off was easy but I would suggest to others to get the final invoice when dropping and don't leave it to them to send by email. I was charged extra for extra time which was not right and it is too much of hassle to get reimbursement.4,0 Mediocre
May 2019
Pros:
Should of known from the beginning that it was bad when I showed up and had to wait two hours for my rental, because they forgot to get the oil change done before I got there. Then after inspecting the car and she tells me everything is good and I don’t owe anything, the next day get billed 300 moreCons:
Be honest with people. I will never use hertz again!!!!!9,6 Wonderful
Aug 2017
Pros:
The car I had reserved wasn't ready when I arrived at the location. The agent had already assigned another car to me that was an upgrade.One location in Snellville
Most popular car type | Mini |
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