Book Hertz hire cars in San Rafael

San Rafael, CA, United States
Oct 1 — Oct 8
San Rafael, CA, United States
Fri 1/10
Noon
Fri 8/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in San Rafael

Overall rating6.6 GoodBased on 46 reviews
Cleanliness
7.2
Comfort
7.3
Overall
6.3
Pick-up/Drop-off
5.9
Value for money
6.7

Recent reviews

Traveller rating
5
0
3
2
0
Find reviews that mention:
3.6
overcharged $79 in addition to already prepaid one day rentalPros:the car I rented was fineCons:Picked up the car at 5:45 pm Thursday and asked if I can return the car after hours the following day (if I don't make it due to trafic in teh SF Bay Area), was told yes. Returned the car the following day at 6:15 pm with 5/8 level, which was 1/4 of the tank ABOVE what was recorded in the rental inspection form (3/8). I found out Hertz charged me $40.46 for not returning rental with the full tank (?), then $12 late fees, plus an extra day, all totalled $79. I send scanned copy of the vehicle inspection form to Hertz customer service. Apparently they are working on refund for late fees and gas overchages, but not the extra day. I must add that teh guy who processed my rental reservation was not happy with the daily rate I paid ($23.97), saying they don't make any money off it. NOT GOING BACK TO HERTZ EVER AGAIN!Reviewed Apr 27 2017
review fromkayak
4.0
Rental nightmare - "reservations" clearly don't mean anythingPros:The car was nice and smelled new. No issues once I got the rental itself.Cons:I made a reservation for San Rafael and arrived a bit (but not much, within the hour) later than the time I'd reserved. The lady informed me there were no more cars in the size I'd reserved, and it was my fault for not arriving on time (never mentioned anywhere in the confirmation email or reservation pages that I saw), and I'd have to pay more if I wanted a car. She was unhelpful and wouldn't wave any of the charges and didn't apologize or offer any solutions until I finally suggested another rental location. I had to drive over an hour to the next location. I'll never use Hertz again as a rental and will be hesitant to use Kayak as the terms were very unclear. I was mostly disappointed in customer service - the employee acted like everything was my fault and was rude overall.Reviewed Aug 21 2017
review fromkayak
10.0
Pros:The team in San Rafael was very accommodating getting me into a great car last minute when Enterprise could not honor my reservation. They were sure to give me my options with limited inventory so that I could make the right decision for my one way trip. Great experience all around.Reviewed Oct 28 2020
review fromkayak
4.0
Cons:--instruction manual should be IN the car --remind the "pick-up" attendants to look at the person they are assisting in the moment --have "drop-off" office open on WEEKENDS. It's not fair to charge 2 extra days when the renter is late returning on a Friday AFTER 5:30 !!!Reviewed May 15 2021
review fromkayak
7.2
Pros:Clean car, easy drop-off, very good prices and the location is very convenient if you live north of the bridge.Cons:There's no need to buy the 3rd party insurance provided by Kayak as they will pretty much tell you that it's pointless and still make you buy their own. Otherwise you might end up double-paying for the same thing. Pick-up took way too much time and the car was not ready.Reviewed Jul 10 2018
review fromkayak
8.8
Fast but service could've been more helpfulPros:They were very friendly and got my car ready fast. The woman behind the counter was great. Very efficient too.Cons:The seating area is very sparse and feels cold. The guy who brought my car around didn't help with luggage loading in spite of my having been in the hospital the night before, so that was disappointing. The Nissan Altima they gave me had little power and visibility was tough in the driving rain.Reviewed Oct 26 2016
review fromkayak
4.8
Filthy carPros:Lovely carCons:Long wait for the car on pick up and after 40 min wait we got a filthy car that I was told by the manager had received a spray and wipe. The back seat was covered in dog hairs!Reviewed Apr 4 2018
review fromkayak
10.0
Excellent experience all the way around!Pros:They took great care of us! The manager, Steve went above and beyond. We were in and out of there in five minutes with a car that exceeded all expectations. This was a much different experience than our normal rental car experiences. We are only using Hertz from now on.Reviewed Jan 14 2019
review fromkayak
7.6
Great customer servicePros:Amazing customer service from Lannette. She is extremely personable, friendly, professional, and efficient.Cons:I had reserved an economy class vehicle (all I wanted was the best possible mpg), but none were available when I arrived on time to pickup my reservation. This was unfortunate because the main reason I made a reservation was to guarantee an economy class vehicle for the best possible mileage. Thankfully Lannette took care of me, and I was given a compact (one size up from economy - not "equivalent or similar") that still got great mileage. Lannette's customer service more than made up for the Hertz.com reservation mishap.Reviewed Apr 27 2018
review fromkayak
2.0
Pros:Unethical company who don't honor their cancellation policy.Reviewed Nov 27 2019
review fromkayak
10.0
reservation mistakePros:I managed to make a significant mistake in the reservation I made on-line, but it was quickly and easilycorrected at the pick-up location-for which I was very appreciative.Cons:n/aReviewed Apr 4 2017
review fromkayak
2.0
Car rental impossibleCons:Car rental was cancelled because payment with debit card was not possible.Reviewed Oct 1 2017
review fromkayak

Where can I find Hertz hire cars in San Rafael?

933 Francisco Blvd East, Hertz car hires

Address

933 Francisco Blvd East

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 415 451 0125

Good to know

Most popular location

933 Francisco Blvd East

Most popular car type

Economy

Top tips for hiring a car from Hertz in San Rafael

  • Economy car hires from Hertz in San Rafael are around 59% cheaper than other car types, on average

FAQs about hiring a car from Hertz in San Rafael

  • Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Hertz in San Rafael.

  • Hertz has 1 car hire location in San Rafael. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes