Guest reviews
Overall rating
7,0
Good
Based on 11 reviews
Cleanliness
6,9
Comfort
6,3
Pick-up/Drop-off
7,4
Value for money
7,0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
2
0
1
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10,0
Cons: It was so easy to drop off the car at SJO.
review from
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10,0
Pros: The space in the car. How clean it was and easy to rent
Cons: The 200 dollar deposit that I was told about at the hertz.
review from
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8,0
Pros: Very friendly.
Cons: I as told that if i wanted to rent for one more day I would have to pay for weekly rate. I only needed 5 days not seven.
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4,0
Cons: The car assigned to me was ready when I arrived. When I turned on the A/C, it made a loud and annoying fan noise. I to the Hertz agent, who began to tell me that this is the way it sounds with this model. I disagreed, and he argue as if a 22 yr old car rental clerk is an A/C expert, and that it should sound like a dentist drill. Another agent noticed our discussion and came to check the car, and immediately determined the car is defective. They claimed that there is only one other car available, a little hatchback, covered in dirt. Smaller than what I paid for. We ended up driving to the airport with a carry on luggage sitting on the lap of one of the passenger. When I returned the car with the complaint, they argue again that a Yaris hatchback is an economy car.
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2,0
There was no rental agency and no car!
Cons: I arrived to pick up my car to find no Hertz rental agency. I called the contact number on my reservation and was given a new address. There was no rental car there either. I was left without a car and my weekend plans were screwed up. I will never use kayak or Hertz to rent cars again.
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2,0
Car was is Salinas not San Jose
Cons: I asked for a car in San Jose it showed up in Salinas so I had to pay for the car and rent another car anyway. Total waste of money
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10,0
Ismaels Trip to San Luis 2017 #2
Pros: The vehicle was great. comfortable and good stereo people at hertz were awesome.
Cons: it was all good
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7,6
Well, I now know NOT to ever but a Yuris...
Pros: Dropping off the car after rental term was a breeze#
Cons: Picking up the car was ... well, the haggle over the "extras," (insurance I don't need, etc.) is, I suppose a necessary evil you have anywhere--all employees are trained and performance managed to upsell. But, when the associate made the inference that he was upgrading the car I would be driving (from the Ford Fusion or similar I had indicated in my online booking), and then walked me out to the Yuris I had for the next 10 days ... well, it set me up for disappointment. But, like my title says: at least now I know NOT to buy a Turks in the future ...!
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