Guest reviews
Overall rating
7,9
Good
Based on 9 reviews
Cleanliness
8,6
Comfort
8,4
Pick-up/Drop-off
7,1
Value for money
7,7
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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10,0
Pros: The staff was helpful. The pick up and drop off was very easy.
Cons: Nothing.
review from
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2,0
Rip-off artists
Cons: Rip-off artists. I will spare this forum the entire story, because who cares, but be very very careful with the employees at Salerno's Hertz location. I imagine there's some under-the-table payment for collecting "damage" to cars. This was a really terrible experience that could certainly ruin one's vacation. Part of the car exterior was dirty and these guys marked "new damage" after telling me it was all fine. Fortunately, I had an Italian friend meet me in Salerno. Without him I would have had no idea that they were trying to rip me off and I wouldn't even know to dispute the charges via my credit card company.
review from
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10,0
Very flexible
Pros: We made a mistake about the closing time of the local Hertz office in Italy, but Hertz was extremely accommodating about returning to an office in a nearby city. Call center was very professional and always helpful. Cannot recommend this service enough. Also did a wonderful job providing a child's seat after our airline lost our car seat.
review from
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6,4
Return Location closed
Pros: Car, a Fiat, was fine.
Cons: Had some difficulty using the gas pump; their are not attendants. So the car was returned just less than full. I was told that I had to pay to fill the tank. Fine, that was said upfront. Was was not said upfront was that there would be a service charge for putting gasoline into the tank. It's the million tiny cuts that bleed you out. Tried to return the car on a Sunday. The office was shuttered. An actual metal shutter was pulled down over the store front. No hours of operation posted. Clerk ignored you until he was ready to assist you.
review from
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10,0
Non parlare italiano? Nessun problema!
Pros: Having a limited Italian vocabulary when it comes to making a business transaction such as this always stresses me out but the manager, Matteo De Donato spoke English very well and made the process very easy and pleasant. He was very clear on what the charges would be, reviewing each line item on the invoice. The location of the Hertz office is conveniently located just steps away from the train terminal and bus stop. All in all, an excellent experience.
Cons: What I didn't like was having to return the car! ☺ It was so much fun to drive! There's not hi ingredients like the feeling of dtiving the Amalfi Coast!
review from
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5,2
"Hidden" charges a complete rip off from INTERNATI
Pros: Car was great
Cons: Email confirmation with click here for drop of directions did not work, there was nowhere at the airport that indicated drop off was in the parking lot near arrivals... Pick up was smooth but we rented sat nav with the understanding that one of the guys show us how to use it...sat for 1/2 hour in a hot but air conditioned car and no one came, am going to ask for refund...insurance fees were RIDICULOUS....I understand that was our choice but there is no such thing as $10 or $15 a day rentals in Italy, even the base regulatory fees double that, but we ended up paying well over $700 for a 9 day rental...never again!!
review from