Guest reviews
Overall rating
7,4
Good
Based on 3 836 reviews
Cleanliness
6,8
Comfort
7,3
Pickup/dropoff
7,3
Value for money
6,8
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
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airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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2,0
No Cars
Pros: Nothing
Cons: When you make a reservation, maybe they should have a car. Or at least make a phone call or email stating they are out of cars....isn’t that there dial purpose?
review from
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2,0
Cons: I was promised a car for a trip I planed for a month .the same day hertz on east main st in salem va. called and told me they had no cars so I had to cancelled my vacation never have got my money back what do I do thanks
review from
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8,8
Pros: It was the perfect vehicle for my needs. Pickup/dropoff was quick and location is convienient. Employee was professional and pleasant.
Cons: the vehicle wasn't clean enough. There was a film on the interior of the windows and some seats had crumbs and crust.
review from
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8,0
Pros: as far as the car, it was awesome. comfortable, very easy on gas, and roomy.
Cons: it had a smell as if cigarette smoke was being covered up which was kind of nauseating but at least an attempt was made.
review from
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8,0
SUV ended up with sedan
Pros: Staff was helpful
Cons: I contracted for an SUV and ended up with a sedan. Lost a day stuck in the snow in VT. Not happy to have lost that day.
review from
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8,0
Pros: as far as the car, it was awesome. comfortable, very easy on gas, and roomy.
Cons: it had a smell as if cigarette smoke was being covered up which was kind of nauseating but at least an attempt was made.
review from
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8,0
SUV ended up with sedan
Pros: Staff was helpful
Cons: I contracted for an SUV and ended up with a sedan. Lost a day stuck in the snow in VT. Not happy to have lost that day.
review from
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2,0
No Cars
Pros: Nothing
Cons: When you make a reservation, maybe they should have a car. Or at least make a phone call or email stating they are out of cars....isn’t that there dial purpose?
review from
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2,0
Cons: I was promised a car for a trip I planed for a month .the same day hertz on east main st in salem va. called and told me they had no cars so I had to cancelled my vacation never have got my money back what do I do thanks
review from
Where can I find Hertz hire cars in Salem?
231 East 4th St, Hertz car hire
Address
231 East 4th StPhone
+1 540 387 0539FAQs about hiring a car from Hertz in Salem
How many car hire locations does Hertz have in Salem?
Hertz has 1 car hire location in Salem. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Roanoke Airport (ROA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Roanoke Airport (ROA)?
Yes