Guest reviews
Overall rating
7,4
Good
Based on 3 838 reviews
Cleanliness
6,8
Comfort
7,3
Pick-up/Drop-off
7,3
Value for money
6,8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
2
0
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2,0
No Cars
Pros: Nothing
Cons: When you make a reservation, maybe they should have a car. Or at least make a phone call or email stating they are out of cars....isn’t that there dial purpose?
review from
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2,0
Cons: I was promised a car for a trip I planed for a month .the same day hertz on east main st in salem va. called and told me they had no cars so I had to cancelled my vacation never have got my money back what do I do thanks
review from
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8,8
Pros: It was the perfect vehicle for my needs. Pickup/dropoff was quick and location is convienient. Employee was professional and pleasant.
Cons: the vehicle wasn't clean enough. There was a film on the interior of the windows and some seats had crumbs and crust.
review from
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8,0
Pros: as far as the car, it was awesome. comfortable, very easy on gas, and roomy.
Cons: it had a smell as if cigarette smoke was being covered up which was kind of nauseating but at least an attempt was made.
review from
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8,0
SUV ended up with sedan
Pros: Staff was helpful
Cons: I contracted for an SUV and ended up with a sedan. Lost a day stuck in the snow in VT. Not happy to have lost that day.
review from
Where can I find Hertz hire cars in Salem?
231 East 4th St, Hertz car hire
Address
231 East 4th StHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |