Reviews for Hertz in Queenstown
Overall rating
9,0
Excellent
Based on 32 reviews
Cleanliness
9,0
Comfort
9,0
Pick-up/Drop-off
9,0
Value for money
8,9
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveller rating
9
2
1
0
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10,0
Pros: The staff was very friendly, and the pick up, drop off was easy too!
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10,0
Pros: Quick and easy to drop off the car.
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10,0
Easy, fast dropoff
Pros: The drop off was done in like 2 seconds. No issues, no fuss
Cons: There is nothing that we are unsatsfied with this experience
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10,0
Great service, great car. It was all very easy.
Pros: Convenient location in the Queenstown Airport. Staff was very helpful.
Cons: Your office had closed for the night one minute after I got my key. What if the car did not start??
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10,0
Pros: Got a personal escort to the terminal from an employee going onto shift. Such a kind and helpful individual. Hertz employs great people!
review from
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7,6
Worth the price.
Pros: Straight rental. No gimmicks or scams. No old cars and bad service like the cut rate guys. Get a nice new car in a few minutes from competent staff. In town location saves you valuable time.
Cons: In town location closes at noon on saturdays. I could have enjoyed the car longer if not forced to return earlier than needed.
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10,0
excellent service.
Pros: the young man behind the counter was most helpful.
Cons: none.
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10,0
Easy access to cars
Pros: Very friendly staff. We had a car in less than 5 min.
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6,0
Pros: I did not rent car through Hertz in Queenstown
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6,8
Cons: We returned the car early and advised the desk of such. When we received bill, the charge did not reflect the early return and we had to contact them to have the situation rectified. This should not have happened.
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10,0
Great Price and Car
Pros: We lived the RAV4. It was very roomy, clean and easy to drive.
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9,6
Great car that got us through the South Island
Pros: The staff at the airport was helpful and friendly. I accidentally put the pickup time at 8am instead of 8pm but they held the car. We got a brand new Mazda 3 that was fantastic for all our driving on the South Island.
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