Guest reviews
Overall rating
7,4
Good
Based on 3 857 reviews
Cleanliness
8,9
Comfort
9,0
Pickup/dropoff
8,9
Value for money
8,9
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10,0
Pros: The staff was very friendly, and the pick up, drop off was easy too!
review from
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10,0
Pros: Quick and easy to drop off the car.
review from
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10,0
Easy, fast dropoff
Pros: The drop off was done in like 2 seconds. No issues, no fuss
Cons: There is nothing that we are unsatsfied with this experience
review from
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10,0
Great service, great car. It was all very easy.
Pros: Convenient location in the Queenstown Airport. Staff was very helpful.
Cons: Your office had closed for the night one minute after I got my key. What if the car did not start??
review from
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10,0
Pros: Got a personal escort to the terminal from an employee going onto shift. Such a kind and helpful individual. Hertz employs great people!
review from
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7,6
Worth the price.
Pros: Straight rental. No gimmicks or scams. No old cars and bad service like the cut rate guys. Get a nice new car in a few minutes from competent staff. In town location saves you valuable time.
Cons: In town location closes at noon on saturdays. I could have enjoyed the car longer if not forced to return earlier than needed.
review from
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10,0
excellent service.
Pros: the young man behind the counter was most helpful.
Cons: none.
review from
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10,0
Easy access to cars
Pros: Very friendly staff. We had a car in less than 5 min.
review from
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6,0
Pros: I did not rent car through Hertz in Queenstown
review from
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6,8
Cons: We returned the car early and advised the desk of such. When we received bill, the charge did not reflect the early return and we had to contact them to have the situation rectified. This should not have happened.
review from
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10,0
Great Price and Car
Pros: We lived the RAV4. It was very roomy, clean and easy to drive.
review from
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9,6
Great car that got us through the South Island
Pros: The staff at the airport was helpful and friendly. I accidentally put the pickup time at 8am instead of 8pm but they held the car. We got a brand new Mazda 3 that was fantastic for all our driving on the South Island.
review from
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10,0
Pros: The staff was very friendly, and the pick up, drop off was easy too!
review from
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10,0
Pros: Quick and easy to drop off the car.
review from
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10,0
Easy, fast dropoff
Pros: The drop off was done in like 2 seconds. No issues, no fuss
Cons: There is nothing that we are unsatsfied with this experience
review from
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10,0
Great service, great car. It was all very easy.
Pros: Convenient location in the Queenstown Airport. Staff was very helpful.
Cons: Your office had closed for the night one minute after I got my key. What if the car did not start??
review from
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10,0
Pros: Got a personal escort to the terminal from an employee going onto shift. Such a kind and helpful individual. Hertz employs great people!
review from
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10,0
excellent service.
Pros: the young man behind the counter was most helpful.
Cons: none.
review from
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10,0
Easy access to cars
Pros: Very friendly staff. We had a car in less than 5 min.
review from
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10,0
Great Price and Car
Pros: We lived the RAV4. It was very roomy, clean and easy to drive.
review from
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9,6
Great car that got us through the South Island
Pros: The staff at the airport was helpful and friendly. I accidentally put the pickup time at 8am instead of 8pm but they held the car. We got a brand new Mazda 3 that was fantastic for all our driving on the South Island.
review from
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7,6
Worth the price.
Pros: Straight rental. No gimmicks or scams. No old cars and bad service like the cut rate guys. Get a nice new car in a few minutes from competent staff. In town location saves you valuable time.
Cons: In town location closes at noon on saturdays. I could have enjoyed the car longer if not forced to return earlier than needed.
review from
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6,8
Cons: We returned the car early and advised the desk of such. When we received bill, the charge did not reflect the early return and we had to contact them to have the situation rectified. This should not have happened.
review from
Other suppliers in Queenstown scored
Where can I find Hertz hire cars in Queenstown?
1-7 Ears St,st Peters Close, Hertz car hire
Address
1-7 Ears St,st Peters ClosePhone
+64 3442 4106FAQs about hiring a car from Hertz in Queenstown
What is the most popular car hire from Hertz in Queenstown?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Queenstown.
How many car hire locations does Hertz have in Queenstown?
Hertz has 2 car hire locations in Queenstown. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Queenstown Intl Airport (ZQN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Queenstown Intl Airport (ZQN)?
Yes