Guest reviews
Overall rating
8,5
Excellent
Based on 24 reviews
Cleanliness
8,6
Comfort
8,5
Pick-up/Drop-off
8,5
Value for money
8,3
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
7
3
0
0
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Pros: Very easy pick up and drop off, very good quality cars and category as promised for very affordable price. We had to switch cars between NZ islands and it was extremely “trouble-free”.
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9,6
Pros: Friendly and efficient staff with no pressure to purchase add-ons.
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10,0
Pros: Staff was super friendly at pick up. Returning the car wasn’t an issue at all.
Cons: I guess maybe a lower day rate.
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2,0
Cons: Wait was very long
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2,0
Cons: they charged me more than the agreed amount and I have not received an answer yet
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7,6
Pros: PIck up at Queenstown airport was fine, clean car in good condition
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10,0
Easy and Convenient
Pros: Was able to pick up the car right from Queenstown city center. Everything was explained to me in detail and u was on my way quickly. Dropped off at Greymouth train station which is incredibly convenient as I was taking the tranzalpine. Was a great experience from start to finish.
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10,0
Great car
Pros: Nice car to log 1,400 kilometers of open country driving
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7,6
I would recommend you know your coverages so your not pressured
Pros: The car was clean and ready promptly.
Cons: I think we were pressured into extra insurance and the rate was much higher than originally planned.
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2,0
Awful experience - rude, unhelpful desk person, no
Cons: Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).
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8,0
Pros: We just dropped off our car in Queenstown, didn't pick one up, so not much to really report in the "like" or "dislike" columns that hasn't already been said.
Cons: Maybe would've been useful to have some signage with instructions since there was only one staff member around and I didn't want to interrupt him only to find out I didn't need to do anything other than drop the car off and deposit the keys.
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10,0
Car was great but had issues with pricing.
Pros: The pick up and drop off were both easy and we were happy to be upgraded to a nicer car when we picked it up in Christchurch. We loved the car and found it to be clean, comfortable, and smooth throughout our 8-day rental.
Cons: When we dropped the car off in Queenstown, we were shocked to find that our receipt said we were charged more than 2x as much as my reservation said we would be paying. We were in a rush and didn't notice this until after we left the lot, so we called the Queenstown Budget office. Luckily, they fixed the issue and we were charged the correct amount. Thank you Claire!
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