Guest reviews
Overall rating
7,4
Good
Based on 4 190 reviews
Cleanliness
8,5
Comfort
8,4
Pickup/dropoff
8,5
Value for money
8,2
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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9,6
Pros: Friendly and efficient staff with no pressure to purchase add-ons.
review from
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10,0
Pros: Staff was super friendly at pick up. Returning the car wasn’t an issue at all.
Cons: I guess maybe a lower day rate.
review from
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2,0
Cons: Wait was very long
review from
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2,0
Cons: they charged me more than the agreed amount and I have not received an answer yet
review from
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7,6
Pros: PIck up at Queenstown airport was fine, clean car in good condition
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10,0
Easy and Convenient
Pros: Was able to pick up the car right from Queenstown city center. Everything was explained to me in detail and u was on my way quickly. Dropped off at Greymouth train station which is incredibly convenient as I was taking the tranzalpine. Was a great experience from start to finish.
review from
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10,0
Great car
Pros: Nice car to log 1,400 kilometers of open country driving
review from
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7,6
I would recommend you know your coverages so your not pressured
Pros: The car was clean and ready promptly.
Cons: I think we were pressured into extra insurance and the rate was much higher than originally planned.
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2,0
Awful experience - rude, unhelpful desk person, no
Cons: Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).
review from
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8,0
Pros: We just dropped off our car in Queenstown, didn't pick one up, so not much to really report in the "like" or "dislike" columns that hasn't already been said.
Cons: Maybe would've been useful to have some signage with instructions since there was only one staff member around and I didn't want to interrupt him only to find out I didn't need to do anything other than drop the car off and deposit the keys.
review from
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10,0
Car was great but had issues with pricing.
Pros: The pick up and drop off were both easy and we were happy to be upgraded to a nicer car when we picked it up in Christchurch. We loved the car and found it to be clean, comfortable, and smooth throughout our 8-day rental.
Cons: When we dropped the car off in Queenstown, we were shocked to find that our receipt said we were charged more than 2x as much as my reservation said we would be paying. We were in a rush and didn't notice this until after we left the lot, so we called the Queenstown Budget office. Luckily, they fixed the issue and we were charged the correct amount. Thank you Claire!
review from
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10,0
Worked out great
Pros: We didn't know about the drop-off at the ferry until we picked up the car in Queenstown, but it worked our great! Drop one off in Picton, pick up a similar car in Wellington!
review from
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9,6
Pros: Friendly and efficient staff with no pressure to purchase add-ons.
review from
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10,0
Pros: Staff was super friendly at pick up. Returning the car wasn’t an issue at all.
Cons: I guess maybe a lower day rate.
review from
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10,0
Easy and Convenient
Pros: Was able to pick up the car right from Queenstown city center. Everything was explained to me in detail and u was on my way quickly. Dropped off at Greymouth train station which is incredibly convenient as I was taking the tranzalpine. Was a great experience from start to finish.
review from
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10,0
Great car
Pros: Nice car to log 1,400 kilometers of open country driving
review from
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10,0
Car was great but had issues with pricing.
Pros: The pick up and drop off were both easy and we were happy to be upgraded to a nicer car when we picked it up in Christchurch. We loved the car and found it to be clean, comfortable, and smooth throughout our 8-day rental.
Cons: When we dropped the car off in Queenstown, we were shocked to find that our receipt said we were charged more than 2x as much as my reservation said we would be paying. We were in a rush and didn't notice this until after we left the lot, so we called the Queenstown Budget office. Luckily, they fixed the issue and we were charged the correct amount. Thank you Claire!
review from
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10,0
Worked out great
Pros: We didn't know about the drop-off at the ferry until we picked up the car in Queenstown, but it worked our great! Drop one off in Picton, pick up a similar car in Wellington!
review from
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7,6
Pros: PIck up at Queenstown airport was fine, clean car in good condition
review from
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7,6
I would recommend you know your coverages so your not pressured
Pros: The car was clean and ready promptly.
Cons: I think we were pressured into extra insurance and the rate was much higher than originally planned.
review from
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8,0
Pros: We just dropped off our car in Queenstown, didn't pick one up, so not much to really report in the "like" or "dislike" columns that hasn't already been said.
Cons: Maybe would've been useful to have some signage with instructions since there was only one staff member around and I didn't want to interrupt him only to find out I didn't need to do anything other than drop the car off and deposit the keys.
review from
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2,0
Cons: Wait was very long
review from
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2,0
Cons: they charged me more than the agreed amount and I have not received an answer yet
review from
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2,0
Awful experience - rude, unhelpful desk person, no
Cons: Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).
review from
Other suppliers in Queenstown scored
Where can I find Budget hire cars in Queenstown?
Terminal Building, Budget car hire
Address
Terminal BuildingPhone
FAQs about hiring a car from Budget in Queenstown
What is the most popular car hire from Budget in Queenstown?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Budget in Queenstown.
How many car hire locations does Budget have in Queenstown?
Budget has 2 car hire locations in Queenstown. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Queenstown Intl Airport (ZQN)?
Yes
Does Budget offer shuttle or airport pick-up services from Queenstown Intl Airport (ZQN)?
Yes