Guest reviews
Overall rating
8,9
Excellent
Based on 10 reviews
Cleanliness
9,2
Comfort
9,2
Pick-up/Drop-off
8,4
Value for money
8,8
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
4
1
0
0
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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7,2
Cons: We waited a long time to pick up the car and there was an extra fee to drop off at the airport, but the car itself was good.
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10,0
Pros: perfect!
review from
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9,6
Excellent service in both Queenstown and Christchurch
Pros: New car with low mileage was a pleasure to drive The service at the downtown Queenstown location was especially good. The rate was reasonable for New Zealand.
Cons: everything good
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10,0
Pros: The customer service was topnotch! She really helped us out in a pinch when we found out our reservation pick up and drop off were not at the airport(s) like we were expecting. The car was in excellent conditions, clean, and modern with its in dash touchscreen system.
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8,4
Rude representitave in Queenstown
Pros: Everyone else besides this one person has been helpful.
Cons: There was a woman who told me I couldn't pick up the car when I arrived at 4:30 because I had booked it at 5. As the clock struck 5 she was leaving the desk at the end of her shift. I think she just bent the rules so she didn't have to help another customer. I've never been told by Avis that I am too early to pick up a car (especially by 30 minutes!).
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