Pros: Staff was lovely and helpful.
Cons: The cars brakes clearly needed work.
Cons: The people at the store were not pleasant, the car smelled, it was horrible.
Pros: The staff was super friendly. Had no issues
Cons: get a better location
Pros: Helpful staff Return took a little longer than expected
Cons: Return quicker
Pros: Once I got the car it was fine.
Cons: When I came to pickup the car they told me none was available. They were apologetic, but said they couldn't do anything about it. I then spoke to a manager, he said he'd try to get me a car. I was kept waiting for over an hour until he finally found me a car.
Pros: The car seats were stained and the car need deep detailing They shouldn't rent it as it
Pros: loved the pickup location, the guys working there were awesome and super accommodating, will definitely rent here again!
Cons: it should be noted that saturday’s they close at 1 so if your rental pickup time is 1 you need to get there early
The best attention
Pros: The guys were too kids and they gave me the attention I needed . Thank you so much Hertz for giving me the best experience in rentals.
Cons: Even though I made a reservation, paid in full, almost three months before my trip, when the departure day arrived the vehicle I had reserved was not available. It can't get worse than that. Never Hertz again.
Car was never available.
Cons: I made reservation thru kayak and the car at hertz was never there. When I got there to pick up car hertz didn't have a car for me. So I had to stay with rental from budget that I already had for a month.
Ok place for rent
Pros: Price as quoted
Cons: I made a reservation for a car through Kayak with Hertz and when I got there , no cars were available even with my reservation. I was in another sate, with no cars, and had to call Uber going to different rental companies until I found a car. Hertz explained that Kayak does not check their inventories before allowing customers to make reservations through their sites. Both companies are incompetent. Would not recommend either. In addition, Kayak phone system is so poor that it makes it is very difficult to speak to a representative. The prompts will keep giving you the round around until you give up without. A simple and straightforward press on "0" to stalk to a rep will suffice but they do on purpose to discourage the customer. Call avoidance at its best. Will definitely not use not he future and will advise friends not to either.
Pros: The price!
Cons: The wait on the pick up, it was for over an hour... awful
Rough from the beginning!
Cons: My rental started with myself having difficulty finding the puck up in Paramus, so I called the store for help. The worker told me she wasn't from around there and put it in my gps. When I asked her if I could speak to someone who could direct me better, I was put on hold and forgotten about. When I arrived there after being helped by some friendly strangers, the system was down amf apparently had been for an hour. Instead of filling out paper forms, which don't take all that long - I know from renting at small offices - they kept trying and waiting while the office filled with people for the Christmas holiday. On top of that, they ran out of cars (!) when the system did come back up.
Quick and professional service!
Pros: Very professional staff.excellent service. Definitely rent back from there.
Wonderful experience overall
Pros: Pick up and drop off were easy. The car quality was excellent. I extended the car rental for 1 day and despite a slight hitch in the initial communication about it - the extension was processed easily in the end. Overall I had a wonderful experience with this office, the team and the car rental experience overall.
Pros: The price was fair only
Cons: They were overbooked so when i arrived they had no vehicle for me, then after waiting a couple of hours for a vehicle, I was then informed they don't accept debit cards. I was totally done with Hertz at that point "no worries though enterprise hooked me up and they accept debit"
Pros: Friendly staff, car was efficient for its purpose, quick and efficient transaction
Cons: Parking lot was small and cars were overflowing when the car was returned a day early.
They Cancelled On Me
Cons: The morning of my pickup (9am) I get a phone call from Hertz at 8:30am saying there were no cars for me. I made a reservation weeks prior, had my confirmation number on hand, meant nothing. They called a few surrounding Hertz dealerships to try and find me a vehicle, but basically said I was tough out of luck. I took my business elsewhere and that experience was seamless.
The didn't have our car!!!
Cons: Obviously the system went wrong during the Thanksgiving, it was overbooked and Hertz didn't realize it until the last minute. They called me right before I was there for the pick up, telling me they don't have any car left so I don't have to come. What the hell?! So I still went there, since there's no other options I could do, and apparently I wasn't the only one who got stood up by Hertz, there were many others yelling at them for not getting the cars. So it took us around another hour wait for the next one returned their car so we could get it. Horrible, Hertz!
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
|Saturday||09:00 - 12:00|
Hertz has 1 car hire location in Paramus. Take a look at our Hertz hire location map to find the best car hires near you.