Book Hertz hire cars in Novato

Novato, CA, United States
Oct 5 — Oct 12
Novato, CA, United States
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Novato

Overall rating5.7 OkayBased on 17 reviews
Cleanliness
6.3
Comfort
5.6
Overall
5.1
Pick-up/Drop-off
5.5
Value for money
6.0

Recent reviews

Traveller rating
0
0
0
0
0
Find reviews that mention:
4.0
Not very efficientCons:Car not ready when I got to the office, granted I was a little early. I was prepared to go back then got a phone call saying that it was going to be later than agreed. The only car that that they had was one that needed 4 new tires which were installed. According to the manager all of the other cars that were brought to that location had body damage. I had to wait while the car was cleaned. The manager was completing my rental then chose to converse with a loud, insistent customer instead of asking him to wait while she finished my rental. I finally drove away with my noon reserved rental at 2:00 pm. Amusingly, I received a phone call later that day asking if I had found a set of keys to another rental in mine. I hadn't. The young man called the following day to see if I had found the keys yet. My reservation ticket said that I was to return the car at noon but in a phone call to the office I pointed out that I hadn't gotten the car until 2:00 since it wasn't ready. The clerk agreed to the later return time. I will point out that the rental was an "upgrade" at no extra charge but only because it was the only car in the lot.Reviewed Jun 17 2017
review fromkayak
2.0
Hertz In Novato is the WORSTPros:NothingCons:When arrived on time the counter person informed me that the vehicle I reserved was not available and that in order for me to rent a car I would have to up grade and pay $7 or $10 a day more. I informed the sales clerk that it was not my fault that they did not have the vehicle and that I should not have to pay additional cost to rent what ever vehicle they have available. The sales clerk who was RUDE and UNCONCERN refused to waive the additional cost. I did not rent a car and I will NEVER go to Hertz. I will let everyone know about this experience. WORST EXPERIENCE EVER!!!Reviewed May 23 2017
review fromkayak
4.4
Incompetent and Rude ServicePros:The car was cheaper than it would have been in San Francisco.Cons:The man at the desk was rude. I arrived before my rental time. I know that I cannot be guaranteed a car until the time on my rental, but I had imagined that the desk clerk would allow me to take the car early if it were already cleaned and ready to go. The man would not even check if the car happened to be ready early. He told me that he could not help me until the time of the rental time, so I waited for an hour and a half. He did not explain the insurance waiver to me properly and he signed the waiver for me. It was an extremely poorly run operation and I will not return.Reviewed Jan 15 2017
review fromkayak
2.0
Very Bad Communication between rental company and kayak.comPros:I was very disappointed in the service I received, the other day I reserved a rental car from kayak.com. I was never told nor informed about the charging policy. When i got there i was told i needed a credit card to charge because i was under the age of 25. All i had was a credit card i just keep for file but not an active card, than I had my debit card, and cash! I thought that if it was a big deal, something would of popped up before I completed the order, or at least informed me of something about how it works! I got a ride down there and never got a car, and all the guy at the rental company said was "sorry". Very poor customer service skills, I will never recommend enterprise again. I might try kayak one more time but not sure yet, i was very disappointed with how the whole process went! Please update the way you inform guests, so they know ahead of time and not show up and leave with no car!Cons:The whole thing was very bad! Kayak.com never mentioned anything about the payment process, and when I arrived at enterprise, they just said "sorry without a credit card unfortunately we can not rent the car" i walked out and didn't even get a have a good day or anything! I will never recommend, or go back to the enterprise in Novato, CA.Reviewed May 17 2017
review fromkayak
2.0
No carCons:We we're displaced by the Napa wild fire. We made a reservation to get the car from Hertz in Novato. We asked a friend to drive us to the property. Upon arrival we were informed there was no car available. The associate stated he tried to call us but because we booked through Kayak when he tried to call he only received the third party and not us.Reviewed Oct 13 2017
review fromkayak
10.0
Great service!!Pros:I liked how easy it is to get the car and how helpful they are. The car was also in perfect condition and they even gave us a bigger car as I was going on a roadtrip with friends, for the same price. Returning the car was also super late easy. That might have taken them about 3 minutes checking the miles and the condition of the car. Great!Reviewed Apr 3 2018
review fromkayak
6.0
Poor customer servicePros:Nice carCons:Busy busy office with just one working computer; not friendly, not particularly helpful. It took and hour and a half. That was the Novato office - at the other end at Hertz at the airport it was excellentReviewed Oct 2 2017
review fromkayak
9.6
Pros:Helpful staff and customer service. Everything transacted very nicely.Cons:Did not care for the car. Suspension did not feel stable and visibility was compromised due to design of car.Reviewed May 5 2017
review fromkayak
2.0
They didn't have a car in the category I booked withCons:I couldn't rent the car for the booked amount of time because they are closed on Sundays. They also said I had to rent a car that was $20 a day more expensive than the one I had booked, because they didn't have any vehicles in the class I booked for.Reviewed Mar 20 2018
review fromkayak
9.6
Super friendly and helpful customer servicePros:Both José and his co-worker were incredibly friendly and helpful with the whole process.Cons:The car wasn't quite ready when scheduled but their excellent customer service more than made up for it.Reviewed Mar 1 2018
review fromkayak
3.2
TerriblePros:Nothing because they never gave me a rental.Cons:That i waited all day for a rental I ordered in advance and never got the rental car.Reviewed Jun 18 2017
review fromkayak
10.0
Pros:Employees were all very nice.Cons:Signage for Hertz should be in front of 7505 Redwood.Reviewed Nov 4 2017
review fromkayak

Where can I find Hertz hire cars in Novato?

7505 Redwood Blvd, Hertz car hires

Address

7505 Redwood Blvd

Hours

Monday08:00 - 12:0013:00 - 16:00
Tuesday08:00 - 12:0013:00 - 16:00
Wednesday08:00 - 12:0013:00 - 16:00
Thursday08:00 - 12:0013:00 - 16:00
Friday08:00 - 12:0013:00 - 16:00

Phone

+1 415 892 1121

Good to know

Most popular location

7505 Redwood Blvd

Most popular car type

Compact

Top tips for hiring a car from Hertz in Novato

  • Compact car hires from Hertz in Novato are around 25% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Novato

  • Compact (Ford Focus or similar) is the most frequently booked car hire type from Hertz in Novato.

  • Hertz has 1 car hire location in Novato. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes