Book Hertz hire cars in Novato

Reviews for Hertz in Novato

Recent reviews

Traveller rating

Wonderful

1

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

8

2.0

Cancelled on me 30 minutes before I was supposed to pick up car.Reviewed Dec 29 2023

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2.0

I was scheduled for a 12 pick up and they closed at 12! I was admittedly 10-15 min late however I didn't get the car. I am not sure why they allowed a pick up time that was technically when they were closed.Reviewed Dec 28 2023

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2.0

I was unable to pick up the car at the agreed rental time because they were closed.Reviewed Nov 22 2023

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4.0

Cons:--instruction manual should be IN the car --remind the "pick-up" attendants to look at the person they are assisting in the moment --have "drop-off" office open on WEEKENDS. It's not fair to charge 2 extra days when the renter is late returning on a Friday AFTER 5:30 !!!Reviewed May 15 2021

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10.0

Pros:The team in San Rafael was very accommodating getting me into a great car last minute when Enterprise could not honor my reservation. They were sure to give me my options with limited inventory so that I could make the right decision for my one way trip. Great experience all around.Reviewed Oct 28 2020

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2.0

Cons:The vehicle was not available at the pick up area despite several calls with Hertz on its avaialbilityReviewed Dec 28 2019

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2.0

Pros:Unethical company who don't honor their cancellation policy.Reviewed Nov 27 2019

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4.0

Cons:Speeding check in. They had us waiting for over an hour to pick up our vehicle. No pick up serviceReviewed Aug 2 2019

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9.6

Pros:Excellent at check inReviewed Apr 14 2019

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10.0

Pros:Very helpful staff. I was in and out quickly.Cons:I had an excellent experienceReviewed Jan 31 2019

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10.0

Excellent experience all the way around!Pros:They took great care of us! The manager, Steve went above and beyond. We were in and out of there in five minutes with a car that exceeded all expectations. This was a much different experience than our normal rental car experiences. We are only using Hertz from now on.Reviewed Jan 14 2019

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8.4

Pros:The car was great for the price I paid. It was very gas efficient and ran well.Cons:There was a water bottle left behind by a previous renter, the smell of the interior was also unpleasant.Reviewed Oct 23 2018

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More

• What is the most popular car hire from Hertz in Novato?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Novato.

• How many car hire locations does Hertz have in Novato?

  Hertz has 2 hire locations in Novato. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes