Guest reviews
Overall rating
7,4
Good
Based on 3 881 reviews
Cleanliness
6,7
Comfort
6,7
Pickup/dropoff
6,4
Value for money
6,3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
2,0
Cons: I requested a refund, the days that we booked for the rental you had no rental available, I ended up not wanting the car and was still charged
review from
-
5,6
Pros: Staff friendliness
Cons: Arrived on time but they didn't have a car ready. asked me to wait two hours for the car I wanted (full size) Took an alternative (Nissan rogue) which was fine but they seemed to scrutinize every little scratch with pics which took additional time and made me feel like they were preparing to find damage when I returned it. Wanted to drop it off early but there isnt a key drop box. It just didn't feel very professional. With such little cars and all of the above mentioned I don't believe I will go there again.
review from
-
8,8
Cons: Explain that I could have had a ride back to the location I was staying.
review from
-
6,8
Pros: The manager, David, did try accommodate for how busy they were and that my car was not ready, despite being on time for my appointment.
Cons: It took 45 minutes to get my rental. There were 10 people waiting and only 2 employees. They did not have a car ready for me. After waiting even longer, they were able to find me a car. The vehicle did not have a full tank. I returned it with a full tank, but was given no credit for it.
review from
-
2,0
Modesto airport hertz is TERRIBLE
Pros: Nothing
Cons: Dirty cars. Dented cars. Broken seatbelts . Loud obnoxious employees more concerned with their lunches than helping customers. They screwed up the return time and place which is screwing up the bill. Never again.
review from
-
2,0
Worst service ever!
Pros: Nothing.
Cons: I did not even pick up the car. I went to get it and the girls at the counter were so rude and told us there were no cars available. We had booked the night before and were under the impression we could pick the car up anytime after 9am. One of our children woke up sick and needed to be taken care of, so we didn’t show up to pick the car up until 10am. The two girls at the counter were so incredibly rude and would not even speak to us directly or help us. They then proceeded to talk about inappropriate things like smoking weed, after telling us we could take a seat and wait for a car with no indication of when one might come in. We switched to Avis/Budget, which turned out to be a nightmare as well but at least they were willing to get us in a car to get home.
review from
-
8,8
Good, but one caveat...
Pros: We liked the upgrades that included Sirius radio & navigation.
Cons: We did NOT like the fact we desired a vehicle with Good gas mileage & were substituted a vehicle that managed mediocre MPG.
review from
-
4,4
Lousy service in Modesto
Cons: It took 45 minutes to pick up my rental car in Modesto, even though there were two people working and only one person ahead of me when I arrived at the pickup location.
review from
-
9,2
Small, Modesto Hertz
Pros: Nice staff, it wasn't busy.
Cons: The Modesto Hertz was a small location and a bit hidden.
review from
-
8,0
Experience with Modesto Hertz
Pros: Friendly staff. Car (Nissan Versa) was a comfortable ride in terms of seats and leg room. Car was clean and drop off went smooth. No high pressure for extra insurance. Offered but not pushed.
Cons: Promised car not ready at time we arrived but we were offered an upgrade to a truck. However, we really wanted better gas mileage so we came back 3 hours later when a car was available. They did work with us and called as soon as one came in but it was inconvenient to have to come twice. Also, air conditioning was not at its best and our 600 mile ride was miserable because it never cooled down to comfortable.
review from
-
2,0
HorrIble customer service
Cons: I paid for my rental car in full March 17th I needed my car April 12th to the 16th showed up to get my car to find out they needed another $200 deposit which was fine I went to use my bank card they refuse to use my bank cards that I had they wanted a major credit card while the major credit card at used had already paid for the car it didn't have another $200 on it they refuse to use the cards that I had so it left me and my daughter stranded in Modesto and they told me it was my problem on how I was going to find a ride home with my daughter
review from
-
3,2
Pros: price
Cons: the staff lied, repeats after repeats
review from
-
8,8
Cons: Explain that I could have had a ride back to the location I was staying.
review from
-
8,8
Good, but one caveat...
Pros: We liked the upgrades that included Sirius radio & navigation.
Cons: We did NOT like the fact we desired a vehicle with Good gas mileage & were substituted a vehicle that managed mediocre MPG.
review from
-
9,2
Small, Modesto Hertz
Pros: Nice staff, it wasn't busy.
Cons: The Modesto Hertz was a small location and a bit hidden.
review from
-
6,8
Pros: The manager, David, did try accommodate for how busy they were and that my car was not ready, despite being on time for my appointment.
Cons: It took 45 minutes to get my rental. There were 10 people waiting and only 2 employees. They did not have a car ready for me. After waiting even longer, they were able to find me a car. The vehicle did not have a full tank. I returned it with a full tank, but was given no credit for it.
review from
-
8,0
Experience with Modesto Hertz
Pros: Friendly staff. Car (Nissan Versa) was a comfortable ride in terms of seats and leg room. Car was clean and drop off went smooth. No high pressure for extra insurance. Offered but not pushed.
Cons: Promised car not ready at time we arrived but we were offered an upgrade to a truck. However, we really wanted better gas mileage so we came back 3 hours later when a car was available. They did work with us and called as soon as one came in but it was inconvenient to have to come twice. Also, air conditioning was not at its best and our 600 mile ride was miserable because it never cooled down to comfortable.
review from
-
2,0
Cons: I requested a refund, the days that we booked for the rental you had no rental available, I ended up not wanting the car and was still charged
review from
-
5,6
Pros: Staff friendliness
Cons: Arrived on time but they didn't have a car ready. asked me to wait two hours for the car I wanted (full size) Took an alternative (Nissan rogue) which was fine but they seemed to scrutinize every little scratch with pics which took additional time and made me feel like they were preparing to find damage when I returned it. Wanted to drop it off early but there isnt a key drop box. It just didn't feel very professional. With such little cars and all of the above mentioned I don't believe I will go there again.
review from
-
2,0
Modesto airport hertz is TERRIBLE
Pros: Nothing
Cons: Dirty cars. Dented cars. Broken seatbelts . Loud obnoxious employees more concerned with their lunches than helping customers. They screwed up the return time and place which is screwing up the bill. Never again.
review from
-
2,0
Worst service ever!
Pros: Nothing.
Cons: I did not even pick up the car. I went to get it and the girls at the counter were so rude and told us there were no cars available. We had booked the night before and were under the impression we could pick the car up anytime after 9am. One of our children woke up sick and needed to be taken care of, so we didn’t show up to pick the car up until 10am. The two girls at the counter were so incredibly rude and would not even speak to us directly or help us. They then proceeded to talk about inappropriate things like smoking weed, after telling us we could take a seat and wait for a car with no indication of when one might come in. We switched to Avis/Budget, which turned out to be a nightmare as well but at least they were willing to get us in a car to get home.
review from
-
4,4
Lousy service in Modesto
Cons: It took 45 minutes to pick up my rental car in Modesto, even though there were two people working and only one person ahead of me when I arrived at the pickup location.
review from
-
2,0
HorrIble customer service
Cons: I paid for my rental car in full March 17th I needed my car April 12th to the 16th showed up to get my car to find out they needed another $200 deposit which was fine I went to use my bank card they refuse to use my bank cards that I had they wanted a major credit card while the major credit card at used had already paid for the car it didn't have another $200 on it they refuse to use the cards that I had so it left me and my daughter stranded in Modesto and they told me it was my problem on how I was going to find a ride home with my daughter
review from
-
3,2
Pros: price
Cons: the staff lied, repeats after repeats
review from
Other suppliers in Modesto scored
Where can I find Hertz hire cars in Modesto?
4301 Mchenry Dr. Ste. G, Hertz car hire
Address
4301 Mchenry Dr. Ste. GPhone
+1 209 578 9680FAQs about hiring a car from Hertz in Modesto
How many car hire locations does Hertz have in Modesto?
Hertz has 2 car hire locations in Modesto. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes