Book Hertz hire cars in Modesto

Reviews for Hertz in Modesto

Recent reviews

Traveller rating

Excellent

11

Good

8

Okay

5

Mediocre

17

Poor

0

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pick up the carlocation was closed

car was cleanwrong location

rented a carnever rent

car availablepick up and drop

friendly staffgreat experience

customer servicecredit card

5.6

Pros:Staff friendlinessCons:Arrived on time but they didn't have a car ready. asked me to wait two hours for the car I wanted (full size) Took an alternative (Nissan rogue) which was fine but they seemed to scrutinize every little scratch with pics which took additional time and made me feel like they were preparing to find damage when I returned it. Wanted to drop it off early but there isnt a key drop box. It just didn't feel very professional. With such little cars and all of the above mentioned I don't believe I will go there again.Reviewed Apr 2 2019

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2.0

Horrible Customer ServiceCons:Hertz in Modesto is so unorganized and very unprofessional. I must have called 3 times to ask if there was a certain amount they hold on your card and was told no when I get there I was told oh effect today we hold 200.00, nice to know since I just called that morning to double check. Also, the lady that does all the reservations was so rude to her coworker (the lady that goes cleans the car) it was so uncomfortable how she spoke to her. I will never use them again now Avis came to my rescue (they are literally right next to them) no holds on cads, you can turn in the keys even after hours with no charge and there customer service was on point!Reviewed Nov 8 2015

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10.0

Pros:Excellent customer service!Reviewed Jan 23 2018

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2.0

HorrIble customer serviceCons:I paid for my rental car in full March 17th I needed my car April 12th to the 16th showed up to get my car to find out they needed another $200 deposit which was fine I went to use my bank card they refuse to use my bank cards that I had they wanted a major credit card while the major credit card at used had already paid for the car it didn't have another $200 on it they refuse to use the cards that I had so it left me and my daughter stranded in Modesto and they told me it was my problem on how I was going to find a ride home with my daughterReviewed Apr 17 2018

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2.0

Worst rental car company!Cons:I waited over an hour to get the car, although I prepaid for the rental in full they also wanted me to leave a $200 deposit for what I don't know because obviously $200 is not going to pay for the price of the car if I didn't return it. They would not accept a cash payment so I had to use my debit card in which they informed me that since I was using a debit card they would have to run a credit check on me. After all of the ridiculous hoops that I had to jump through for that I waited another hour to get the car when they brought the car it was damaged and they said it had a full tank of gas but it only had a half tank of gas in which the manager later on fix the paperwork for me. Then they told me that when I return the car they will not reimburse me for the days that I did not use on my reservation I have never ran into all these problems with any other rental car company and I will never use Hertz again.Reviewed Feb 23 2018

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2.0

I will never book through Kayak againCons:Kayak allowed me to book a pick up time of 12 pm on a Saturday. Hertz closes at 12 on Saturday. I called Hertz at 15 minutes before 12 and told them I would be 1 or 2 minutes late. They told me they close promptly at 12. I walked in at 2 minutes after 12 and they refused to give me a car. I am awaiting my charge card to be credited for all but the $50 cancellation fee. It would have been $100 if the Hertz representative on the 800 number hadn't changed my reservation date. I blame myself for being a minute late but I also feel Kayak is culpable for allowing me to set a pick up time at Hertz's closing time.Reviewed Apr 2 2017

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2.0

Cons:NothinReviewed Oct 14 2016

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7.2

Cons:Explanation of insuranceReviewed Jan 7 2020

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9.6

Confusing check inPros:clear signs stating kiosk check in is available needed.Reviewed Oct 17 2015

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9.6

Pros:The lady at the pick up let us get the car even though they did not open up until 9. There was a miscommunication and we were there at 8 am.Cons:I was expecting a 4 wheel drive because I rented a Jeep or similar. I had a Tahoe trip planned and there was bad weather driving back.Reviewed Feb 21 2017

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6.0

Pros:When I picked up the vehicle, the lady that helped me was polite, I got a 2019 Toyota Camry, very nice car, superb and comfortable ride but the vehicle was dirty, all the windows were stained with water spots and the inside smelled like cigarette smoke. When I left the rental place I started driving on the freeway towards San Diego and had been driving for less than an hour when the maintenance light came on advising me to take it to be serviced. When I returned the car with a full tank and clean, the girl said there were cigarette ashes in ash tray and accused me of smoking inside the car. I don't smoke neither does my wife and I told her that is the way they gave me the car. She finished with the paper work and gave me the papers and told me here you go and turned around. No thank you or anything else. Not very professional. Thank youCons:The vehicle was very nice, It could have been a little cleaner, the girl behind the counter had a little bad attitude, she tried to blame me for smoking in the car. I know a couple other friends that rent cars regularly and they also complain about the service.Reviewed Nov 12 2019

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10.0

Pros:Customer service was great, but before the rep would go over the details of the vehice (cleanliness, dents, etc, bit they had service tech go over details of car? Which kept us from leaving sooner.Reviewed Jun 6 2017

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More

• 6,9 /10Enterprise Hire Cars at Modesto
• 9,8 /10Avis Hire Cars at Modesto
• 7,0 /10Budget Hire Cars at Modesto

• How many car hire locations does Hertz have in Modesto?

  Hertz has 2 car hire locations in Modesto. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes