Guest reviews
Overall rating
6,7
Good
Based on 32 reviews
Cleanliness
7,2
Comfort
6,7
Pick-up/Drop-off
6,6
Value for money
6,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
7
4
2
0
7
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2,0
Cons: I had to cancel my trip because the rental location was didn’t exist and I had to spend more money on Uber back and forth to hotel and car rental places.
review from
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5,2
Cons: The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.
review from
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8,0
Pros: It was fine.
Cons: The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.
review from
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2,0
Pros: The car itself was nice and drove well.
Cons: I selected the Lakeland Dr office on the map and completed the reservation process. Unfortunately, I did not read the confirmation. Went to pick up the car at the Lakeland Dr and they did not have reserv. The reserv was at a site 20 min away, which was not on map when I selected!
review from
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8,4
Pros: nice clean car, easy to pickup and easy to return
Cons: my flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.
review from
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2,0
Terrible
Pros: Nothing
Cons: Everything . I didn’t even get my car
review from
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2,0
No car upon arrival
Pros: Nothing
Cons: After waiting in line I was told that they did not have phone number on file so they could not call me to let me know that they did not have any cars.
review from
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2,0
Pretty much a nightmare experience from the first minute
Pros: Location was convenient to the airport
Cons: I got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.
review from
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10,0
Pros: very profesional and car was clean and well equip
Cons: everything was great no complain
review from
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10,0
Everything as stated.
Pros: Everything was just as stated.
Cons: Everything was as stated.
review from
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10,0
Best car for traveling
Pros: I really liked my 2017 Kia Sportage. Very sporty looking and great gas mileage. Plenty of room and the crossover road really good.
review from
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10,0
may 2017 JaCKSON ms
Pros: Interior counter Gal was very nice and guys in the pick up area very nice and helpful.. Upon returning vehicle the check in was fast and efficient and the guy very patient while we got all our luggage onto a luggage cart
Cons: all was great
review from