Guest reviews
Overall rating
7,2
Good
Based on 10 reviews
Cleanliness
6,4
Comfort
7,4
Pickup/dropoff
7,2
Value for money
7,4
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
-
2,0
Cons: No cars available despite pre-paid reservation, and rude customer service.
review from
-
10,0
Awesome Service
Pros: Great service as usual. :) Kennan and Alyssa don’t disappoint.
review from
-
10,0
Pros: I like dealing with the associates at the Gonzales location. They give the best service in my opinion compared to the other locations I’ve visited.
review from
-
10,0
Pros: They never disappoint. Always a pleasure renting from this location.
review from
-
3,6
Didn’t have midsize and downgraded me
Pros: The people working there were friendly
Cons: They didn’t have any midsize cars so they downgraded me to a compact, the vehicle came with less than half a tank of gas,
review from
-
6,8
Pros: Great last min deal
Cons: Car could have been cleaned better found trash in the center console and under the seats
review from
-
3,6
Pros: I an a Hertz long time customer and have had excellent cars up until now.
Cons: I received a Louisiana flood derelict car that had to be delivered to New Orleans from Gonzales without my knowledge. We were in a hurry and I had no time to bring it back and get a new one. It was totally dirty inside and outside and the cigar smoke was so bad, we had to wear masks with a smell killer to drive the 60 miles to the airport. The seats were so dirty that my wife's travel outfit was smudged and needs dry cleaning. We were on our way from New Orleans to Switzerland.
review from
-
7,6
Pros: The Hertz folks at the Gonzalez pickup were a bit slow. And then they gave me a car that needed 2+ gallons of gas, even tho the contract read that the tank was full. I dropped the car at the New Orleans International Airport (MSY). The people there could not have been nicer! The woman attendant was kind, professional and quick. They enabled me to arrive at my gate expeditiously. Bravo. All is well that ends well. Thank you for this service. Between the two, my rating would be average (like for the person who had their head in the oven and their feet in ice water who reported that on sum, I am about average). The car reeked of cigarette smoke. Instead of a good cleaning, there were four air freshners hanging from the rear view mirror.
review from
-
10,0
Awesome Service
Pros: Great service as usual. :) Kennan and Alyssa don’t disappoint.
review from
-
10,0
Pros: I like dealing with the associates at the Gonzales location. They give the best service in my opinion compared to the other locations I’ve visited.
review from
-
10,0
Pros: They never disappoint. Always a pleasure renting from this location.
review from
-
6,8
Pros: Great last min deal
Cons: Car could have been cleaned better found trash in the center console and under the seats
review from
-
7,6
Pros: The Hertz folks at the Gonzalez pickup were a bit slow. And then they gave me a car that needed 2+ gallons of gas, even tho the contract read that the tank was full. I dropped the car at the New Orleans International Airport (MSY). The people there could not have been nicer! The woman attendant was kind, professional and quick. They enabled me to arrive at my gate expeditiously. Bravo. All is well that ends well. Thank you for this service. Between the two, my rating would be average (like for the person who had their head in the oven and their feet in ice water who reported that on sum, I am about average). The car reeked of cigarette smoke. Instead of a good cleaning, there were four air freshners hanging from the rear view mirror.
review from
-
2,0
Cons: No cars available despite pre-paid reservation, and rude customer service.
review from
-
3,6
Didn’t have midsize and downgraded me
Pros: The people working there were friendly
Cons: They didn’t have any midsize cars so they downgraded me to a compact, the vehicle came with less than half a tank of gas,
review from
-
3,6
Pros: I an a Hertz long time customer and have had excellent cars up until now.
Cons: I received a Louisiana flood derelict car that had to be delivered to New Orleans from Gonzales without my knowledge. We were in a hurry and I had no time to bring it back and get a new one. It was totally dirty inside and outside and the cigar smoke was so bad, we had to wear masks with a smell killer to drive the 60 miles to the airport. The seats were so dirty that my wife's travel outfit was smudged and needs dry cleaning. We were on our way from New Orleans to Switzerland.
review from
Where can I find Hertz hire cars in Gonzales?
13386 Airline Hwy, Hertz car hire
Address
13386 Airline HwyPhone
+1 225 644 1150FAQs about hiring a car from Hertz in Gonzales
How many car hire locations does Hertz have in Gonzales?
Hertz has 1 car hire location in Gonzales. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Louis Armstrong Airport (MSY)?
Yes
Does Hertz offer shuttle or airport pick-up services from Louis Armstrong Airport (MSY)?
Yes
