Book Hertz hire cars in Gilbert

Gilbert, AZ, United States
Jun 20 — Jun 27
Gilbert, AZ, United States
Sun 20/6
Noon
Sun 27/6
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Gilbert

Overall rating6,2 GoodBased on 13 reviews
Cleanliness
6,4
Comfort
6,4
Overall
6,1
Pick-up/Drop-off
5,5
Value for money
6,7

Recent reviews

Traveller rating
6
1
1
5
0
Find reviews that mention:
2.8
Pros:Arrived 10 minutes early to get in quickly and out just as fast but Hertz didn't have an available pickup like I scheduled and it took 2 hours for them to ready one. The first hour they searched for a pickup the second hour they worked to get it released from someone else. There were 5 employees but only 2 helping customers then the other three (including a guy who wouldn't wear his mask) just hung around joking about everything they could and after an hour of waiting for a truck and another hour staring at the truck they gave it to me messy. This was dangerous, it put peoples and there love ones health at risk, and it was unprofessional. I HOPE TO BE REFUNDED IN FULL FOR THE GROSS NEGLIGENCE ON THE BEHALF OF HERTZCons:Everything could have been done better. They only check their reservations at 7am and not again until the next day so they have no idea who has booked and for what kind of vehicle throughout each day. They should receive an automated message for new bookings or be required to check hourly. Then they could pre-emptively call and say we don't have what you booked or they could track the vehicle down elsewhere. The guys cleaning the vehicles could have taken the initiative to clean the vehicle properly. They tried to get away without taking pictures but I stopped them and said the inside of the truck is a mess, the employee said 'i tried the best I could' I thought you have got to be kidding me you were sitting in there making fun of an old guy with gloves on doing nothing the last hour. At this point in the pandemic masks should be mandatory. Timothy ClineReviewed Sep 29 2020
review fromkayak
10.0
Pros:Great job Marie ancd team!Cons:the bmwReviewed Oct 4 2020
review fromkayak
2.0
Cons:15 people packed into a small room. No one had any idea if anyone else had already checked in. Turns out some had been waiting over 3 hours. It was complete chaos with literally no help or guidance available. After waiting 30 minutes without any of the 3 workers even acknowledging my presence (they were busy, dealing with a car shortage I gleaned from others around me who were also waiting) I left and ended up up coordinating to use my mom's car, which was a HUGE hassle, to say the least. This is probably the only negative review I've ever written, I'm not the type to do this. But the whole experience was irredeemably awful. I'll never use Hertz again.Reviewed Sep 11 2020
review fromkayak
2.0
Cons:Was unable to rent vehicle. Reserved the car an hour before they closed because I was driving home from work it was going to be close and wanted to make sure they knew I was coming. I arrived 5 minutes after closing, and the rep just stated that they have no reservations in the queue. And proceeded to walk me out and lock the door. There was no appology, or statement that he could not rent because it was after closing, the implication was that I was mistaken about my reservation. So... I'll stick to enterprise from now onReviewed Oct 15 2015
review fromkayak
8.4
Cons:The drop off location was closed on Sunday. However, no one let us know they were closed, and I was due to drop the car off on Sunday. I had to call around just to find out that they except overnight and sunday drop offs.Reviewed Oct 16 2016
review fromkayak
10.0
Quick and EasyPros:We just dropped a car off here. It was quick, easily, and painless.Reviewed Dec 20 2016
review fromkayak
5.6
Only if you’re desperatePros:Cost less than airport rentalCons:Terrible phone service. Called 4 times to get them to send email confirmation. Wrong mileage was on my rental form Cramped noisy waiting room like the DMV. Closed at noon on Saturday and closed Sunday. Even their key drop box was lousy. I had to flip multiple times to get them to drop The only good thing I can say about them was that the car was fairly new and clean.Reviewed Jan 8 2018
review fromkayak
10.0
Pros:The staff was very friendly and helpful. The drop off was easier than expected.Cons:Maybe more agents to help outReviewed Feb 26 2021
review fromkayak
10.0
Pros:Great staffReviewed Jul 15 2019
review fromkayak
2.8
Pros:One of the staff refused to wear his facemask, and rto my luck i had to wait from 2pm (my pickup time) until 4pm 2 hours with the person jeopardizing mine plus 12 other peoples health. then to top it off they downgraded me to a smaller pickupCons:Mandatory masks and my rental being ready when i arrivedReviewed Sep 29 2020
review fromkayak
2.0
Pros:They ran out of cars at all locations in Phoenix. No assistance/alternatives were provided. Was told by the customer support line to go to the airport location. Waited in line 3 hours only to tell us they didn’t have a car either. An entire day was wasted trying to get a car with no success.Cons:EverythingReviewed Sep 14 2020
review fromkayak
6.0
Cons:They told us the tank was full, it was below half. When I tried to call the location, no answer. We had to return it with a full tank or risk paying ten dollars a gallon. Also the gas tank cover had been rigged closed, when we got gas it would not shut all the way. We again tried to call the location and no answer.Reviewed May 18 2021
review fromkayak

Where can I find Hertz hire cars in Gilbert?

904 N Mcqueen Road, Hertz car hires

Address

904 N Mcqueen Road

Hours

Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday09:00 - 12:00

Phone

+1 480 503 1795

Good to know

Most popular location

904 N Mcqueen Road

FAQs about hiring a car from Hertz in Gilbert

  • Hertz has 1 car hire location in Gilbert. Take a look at our Hertz hire location map to find the best car hires near you.

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