Book Hertz hire cars in Downers Grove

Downers Grove, IL, United States
Sep 23 — Sep 30
Downers Grove, IL, United States
Thu 23/9
Noon
Thu 30/9
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Downers Grove

Overall rating4.8 OkayBased on 11 reviews
Cleanliness
4.1
Comfort
5.6
Overall
4.5
Pick-up/Drop-off
4.5
Value for money
5.4

Recent reviews

Traveller rating
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Find reviews that mention:
4.0
Pros:The process was quick and simple, overall.Cons:The staff kept trying to push insurance on us, even though we told them we didn't want it. They told us to bring the car back in the same condition as we got it, but did not document all the scratches and dents that were already on the car. I had to force them to document it so I wouldn't get charged later. Finally, it was evident that the car was not washed, and I had to ask them to wash it for me.Reviewed Sep 23 2020
review fromkayak
3.6
Pros:The pick up and drop off was simple.Cons:The staff kept trying to push insurance on us, even though we told them we didn't want it. They told us to bring the car back in the same condition as we got it, but did not document all the scratches and dents that were already on the car. I had to force them to document it so I wouldn't get charged later. Finally, it was evident that the car was not washed, and I had to ask them to wash it for me.Reviewed Sep 23 2020
review fromkayak
5.6
Cons:The process of taking pictures of car before renting took longer. Car was not washed. I had to wait for the car to be washed before renting to me.Reviewed Sep 23 2020
review fromkayak
6.0
Poor Customer Service at Pick-UpPros:The Nissan Rogue was a great ride! The car was clean.Cons:I arrived on time for pick up and the two female customer service agents were engaging in personal conversation throughout this process. They did not acknowledge me right away and just ignored me as I stood there waiting for a proper greeting, which I never received. The one with the visible tattoos ended up processing my order after they passed me back and forth. She told me that I was lucky because they only had one car left. Really? I had a reservation made well in advance. She uses her long nail to awkwardly tap on the keyboard which is comparable to fingernails on a chalkboard. The agent takes me to the car, which is parked in the rear of the building and begins to takes pictures. I open the door and the smell of smoke is so strong that I make a face. I told her that this is not going to work. She grumbles and grabs the keys from me and has me follow her back inside, informing other employees along the way that she will be late for her training session and that they better not make her stand up and do "I'm a Little Teapot" because it's not her fault. She announces to the staff that that I do not like the vehicle and whines out-loud that it's too smoky. One of the reasons I rented from Hertz was because they have a no-smoking policy, should I be blamed for them not cleaning the car properly? She goes back to the computer and says to the other female agent that she will be late for the meeting and continued a personal conversation. This agent is not smiling, is not making eye contact, is not engaged in ME. She then loudly tells me that the only car she has left has zero gas in it and I could wait while they fill it or take it as it is and return it with no gas. I need to get on the road, take the car with gas vapors just enough to get me to the gas station. She says to the male manager that I need a car that isn't smoky. She made me feel like the most unimportant customer she has ever had. When I returned the car several days later, I asked the male agent if he was the manager. He said he was and I told him my story as her processed my return. He asked "What would you like me to do for you?" I told him to train his employees better, paid the bill and left. He was not genuine either. I do not recommend this location.Reviewed May 13 2018
review fromkayak
2.0
Pros:Free upgradeCons:Shortened contract, charged me extra, didn't check in car when returned. Charged another day.Reviewed Apr 5 2021
review fromkayak
2.0
Pros:Nothing- we never got a car at allCons:Getting a carReviewed May 3 2021
review fromkayak
4.0
Cons:Arrived at 2 PM to pick up my car. Tendon claims there were no cars on the lot to come back at 4 PM. Pawn my return there were still no cars and had to wait an additional hour and a half. This way time of 3 1/2 hours is inconsiderate and unacceptable. I chose hurts because of the name and their reputation. It was a complete let down of my expectations andShould have chosen another company! This weekend was my sons graduation from medical school and this certainly affected it negativelyReviewed May 31 2021
review fromkayak
3.6
Pros:The priceCons:That i absolutely got what i paid! This car smelles like something died in it! It was covered in stains! It didn't even have cruise contol or a decent radio.Reviewed Apr 5 2016
review fromkayak
9.6
Pros:I appreciated the ease in making the arrangements to rent the car. Staff was very pleasant.Reviewed Jul 30 2017
review fromkayak
4.0
Lost hours of our vacation because the Car lockedPros:Only thing we liked was that hertz had a mini van to rentCons:Only one person working the location. Took over an hour to rent and over 30 min to drop off. The car was nasty so I had to clean it before we even used it. During out vacation the car locked us out in a parking lot when it was over 100 degrees. Took about 4 hours before finally a tow truck driver broke into the car. He even said he has never heard of the key also not working. I should say we had the key fab. So when we took the key out and put it in the door it also didn't work. We have tried calling the regional manager of Downers Grove and he won't call us back. When we talked to him the second time he forgot who we were. I would never rent from this company again. Such poor service for using hertz the first time.Reviewed Jul 23 2016
review fromkayak
8.4
Most Effective check-out processPros:Hertz Rental handles check-in & check-out process extremely effective: no line waiting, paper to fill, Qs to answer, etc. I got a Jeep SUV which is a plus while I ordered mid-size. It helps safety drive during heavy snow weather.Cons:One of (Jeep Compass') 4 tires has problem. It leaks air after certain distance drive. The icon light up when we picked up and the attendant pumped air for us, so icon disappeared. However it did not resolve the real problem. The tire leaks air every so often. We had to fill air frequently during the 3 weeks and 10 days rental.Reviewed Mar 10 2018
review fromkayak

Where can I find Hertz hire cars in Downers Grove?

2561 Ogden Avenue, Hertz car hires

Address

2561 Ogden Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 630 960 4697

Address

2001 Butterfield Road

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 12:00

Phone

+1 773 616 6317

Good to know

Most popular location

2561 Ogden Avenue

Most popular car type

Full-size

FAQs about hiring a car from Hertz in Downers Grove

  • Full-size (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Hertz in Downers Grove.

  • Hertz has 2 car hire locations in Downers Grove. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes