2.0
nobody at pickup and drop off.. wrong chargesReviewed Jun 4 2023
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8.0
Cost is always a factor, but in this case, price was competitive and availability was superior to other rental car companies.Reviewed May 13 2023
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10.0
👍Reviewed Apr 29 2023
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2.0
I thought I had already paid for rental on Kayak when I spent $300 reserving it. I get to Hertz to pick it up and they slap a $500 security hold on me. Even after I selected no extra fee for liability. Meaning everything was on me if something happened.Reviewed Mar 4 2023
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4.0
Not being familiar with the area, I thought I was picking up the car at the airport but it was actually in Destin which cost us $65 to get to Destin. It would have been nice if this would have been clairfied when reserving online. My search was for Destin Airport and it sent me to Destin. Once we got to Destin, the service was not very good, the car had a STRONG smell of cleaning product (which made me sick) but the car was clean.Reviewed Oct 1 2022
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4.0
I Booked at the wrong location because it had a similar name. Because I was 6 min passed the pick up time, hertz refused to switch my reservation, even though they had plenty of inventory. I had to cancel my reservation and pay $200 more to make a new reservation. I am extremely dissatisfied with Hertz!Reviewed May 28 2022
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10.0
Simone and Carolyn were very personable and sweet. They were great at their job and made the process flawless. Please tell them good job and thank you.Reviewed Feb 23 2022
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10.0
Simone at the Destin/Miramar Beach location was so friendly and helpful!Reviewed Jan 3 2022
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10.0
Great vehicle upgrade and quick check-in process along with helpful customer service.Reviewed Oct 16 2021
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10.0
Pros:Wait was over an hour to pick up, but was still worth it. Staff very apologetic about the delay.Cons:Have more vehicles for less of a delay. Would have loved to be able to drop off at the airport without the extra charge.Reviewed Jun 6 2021
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10.0
Pros:YesCons:I was totally satisfiedReviewed Apr 15 2021
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6.0
Cons:Vehicle was nice and clean and there weren’t any issues with the billing. The only complaint is when we got to the pickup location the office was locked and there was a sign stating they had to leave to assist another customer. I get that happens but we waited for over an hour along with several other customers. It was kind of a pain getting to the rental location from the airport but considering it was 1/3 of the price I would do it again.Reviewed Mar 31 2021
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