Cons: Car was not ready at pickup time
Pros: Absolutely nothing
Cons: I never received my prepaid car because they gave it to another customer prior to me getting there. This is the worst experience I have ever had in any service or retail transaction. After spending 3 hours and 26 minutes on the phone with both Hertz and Kayak
Pros: The car didn't break down.
Cons: 1) The desk attendant was unhelpful. He only had answers for things that related to him up-selling me and was unwilling to make any suggestions otherwise. 2) The car was filthy. They made a big deal about it coming back from the car wash, but there were wood chips scattered all throughout the back, grease smeared into the seats, filth in the drink holders, and the car smelled like an ashtray. We had to air it out overnight and cover the seats with blankets for our kids to ride. BTW- we took pictures to prove we weren't exaggerating this. 3) The car had one working power outlet. There were several throughout the car, but only one was able to provide anything. We needed it to keep our phone alive for directions on a 14 hour drive, so nothing else was able to run/be charged. 4) No one at Hertz could help us. The desk attendant couldn't be bothered to leave his seat to do a walk-around. When we got the car home and saw how bad it truly was, I spent an hour on the phone trying to find someone at Hertz who could make this right. I kept getting forwarded to people who were "in the wrong department for this" and then sent on again. I gave up after being forwarded for the fifth time. The only time I ever got someone to acknowledge they would take my complaint was after the car had been returned. 5) This wasn't even the car I asked for. I called to confirm this rental and was told it would be a Chrysler TnC. I got a Kia. When I complained about this to the attendant, his only response was, "well, my sister got one and she loves it." After driving this car 1750 miles, I can tell you the only thing it has in common with a Chrysler TnC is they both have wheels. This van handled poorly and ran loud, and it required constant fill-ups. The mileage was poor at best, and had I known I would be a victim of bait-and switch, I never would have gone through Hertz in the first place. I rent a lot. I'm a sales rep and that means lots of flying and driving. I normally use Enterprise, and as so-so as they are, I've never had this level of poor customer service with them.
Cons: Vehicle had not been washed. Rep said he didn't have time and it might rain anyway. Interior was not cleaned well. Not Hertz worthy.
Cons: The day I was scheduled to pick up The rental I canceled and the guy said ok no problem and they still charged my credit card.
Pros: Friendly staff, easy transaction. They even called me to let me know I accidentally left something in the car.
Good car value and experience
Pros: Car got great gas mileage and very comfortable. The car came with a GPS which was very helpful. Top notch service and corrected the things that went wrong. Transaction went very smooth.
Cons: The initial car I rented from Hertz had tires in the front that were low on tread. I had to go to the airport to pick up another vehicle. It was a time waster, but I got the car I originally wanted (Corolla) and not the Elantra that I was given. Also when I was going through some bad snow, I had to put in almost a gallon of washer fluid because the fluid level was so low initially.
Where can I find Hertz hire cars in Carmel?
Address1441 South Guilford Road
|Monday||08:00 - 16:00|
|Tuesday||08:00 - 16:00|
|Wednesday||08:00 - 16:00|
|Thursday||08:00 - 16:00|
|Friday||08:00 - 16:00|
|Saturday||09:00 - 12:00|