Cheap car hire in Carmel
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People carrier |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Carmel car rental reviews and directory
Enterprise
7,7
Good
97 reviewsBest rated
Cleanliness
7.9
Comfort
8.2
Pick-up/Drop-off
7.4
Value for money
7.9
5 locations in Carmel
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Reviews
10,0 Wonderful
Feb 2021
Pros:
Pick up and drop off were both super easy.Cons:
I only wish the location was closer to my house. No big deal, though!10,0 Wonderful
Jan 2021
Pros:
The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.Cons:
The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.2,0 Poor
Dec 2020
Cons:
The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...2,8 Poor
Oct 2020
Cons:
Pick up took forever. Car had hardly any gas in it when I picked it up. When I asked if I could drop off at airport you said you’d charge me $100 drop fee. I offered to pay $50 as a compromise but you said no way. Will not ever use enterprise again.4,4 Mediocre
Oct 2020
Pros:
Easy processCons:
The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.4,8 Mediocre
Oct 2020
Pros:
Easy processCons:
The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.National
7,9
Good
11 reviewsCleanliness
8.0
Comfort
7.7
Pick-up/Drop-off
8.0
Value for money
8.0
One location in Carmel
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10,0 Wonderful
Oct 2020
Pros:
We had a three week rental and were upgraded from a full size to a luxury SUV at no additional cost to us. The vehicle was incredible and we didn’t want to give it back. National did a great job with prompt service at pick up and drop off and were careful to adhere to Covid safety precautions.Cons:
Absolutely nothing!2,0 Poor
Oct 2020
Pros:
I would say there was nothing I liked but if I have to give an answer I would say I liked that my family was not more devastated when our vacation was ruined because the rental was cancelled. There was nothing to like about having my reservation cancelled because of a supposed "system error".Cons:
This survey and follow up is just another example of the non-existent customer service. How can you possibly ask for a review when you ruined our vacation? We had to have a large vehicle to take our whole family. The fact you cancelled it and provided no alternative the day before our trip??? After booking the reservation, taking time off of work and getting the approved absences for an extra day for our children, plus organizing a place to stay, we received a call the day before our pick up telling us they didnt have the vehicle or any vehicle the size we were requesting because they oversold due to fall break. I asked what they would do about it, they said they could refund my money but that was all since it wasnt their fault. I asked who's fault it is and received no answer. In the midst of the stress of the pandemic my family was really looking forward to this trip. No fix, not their fault. This was extremely disappointing. To add salt to the wound a day later I received a confirmation of the billing for the insurance for the vehicle that they couldnt rent to me in the first place. I called the customer service only to be told i had to call another number and another number and was transferred to another number and then was "accidentally" disconnected. I googled the insurance company directly and was ready to lose it but there i found someone who took ownership and fixed it. What a disaster. No way I would recommend this service unless you understand that its a one way deal. You are held to their terms and conditions with no way to hold them accountable or even have confidence you will get what your contract says or anything at all. My only recommendation is when they screw it up check your statement so that you get your money back otherwise it appears they will have no problem just keeping your money.9,6 Wonderful
Oct 2019
Pros:
Helpful and friendly staff, quick in-and-out, great balueCons:
Because the strip mall where National is located is busy, you have to be a little careful where you park when returning the vehicle. This is VERY clearly marked and the staff makes sure you know about it....and this is really the only thing I can think of that is even slightly negative.10,0 Wonderful
Jul 2019
Pros:
I was in and out in about 5 minutes each time. Great value. I will use them again.Cons:
Nothing I can think of at the moment.10,0 Wonderful
Aug 2018
Pros:
Easy to pick up and drop off. Excellent service. Great value for the cost!2,0 Poor
Dec 2022
Hertz
6,3
Okay
25 reviewsCleanliness
5.2
Comfort
6.9
Pick-up/Drop-off
6.2
Value for money
6.8
One location in Carmel
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8,0 Very Good
Jan 2022
10,0 Wonderful
Apr 2021
Pros:
Easy check in process. I liked the early return process. Matt did a good job going through everything. He tried to make right the van not being cleaned yet. Van options were very nice. Hands free/Blue-tooth phone capabilities and plenty of room for luggage and 4 people to stretch out in. We liked having the tuck away 3rd row seats. Leather seats made for easy cleaning. Overall, the van performed better than expected.Cons:
Matt was nice, seemed overwhelmed at the time. The lobby was full, it was spring break, and the van I was to get was not able to be cleaned yet. Matt asked me if I wanted to wait. I declined and took the van as is. He gave me a free car wash voucher. We walked through the pre-rental and took pictures of the exterior of the van. Minor knicks and dings (standard where and tear on a 50,000 mile vehicle) were noted. I spent my 1st 2 hours cleaning out big dog hair from the last customer and wiping down everything. I was not mad nor did I call to complain.10,0 Wonderful
Sep 2020
Pros:
yesCons:
not sure what that could be4,8 Mediocre
Jul 2019
Cons:
Car was not ready at pickup time2,0 Poor
Apr 2019
Pros:
Absolutely nothingCons:
I never received my prepaid car because they gave it to another customer prior to me getting there. This is the worst experience I have ever had in any service or retail transaction. After spending 3 hours and 26 minutes on the phone with both Hertz and Kayak3,6 Poor
Mar 2018
Pros:
The car didn't break down.Cons:
1) The desk attendant was unhelpful. He only had answers for things that related to him up-selling me and was unwilling to make any suggestions otherwise. 2) The car was filthy. They made a big deal about it coming back from the car wash, but there were wood chips scattered all throughout the back, grease smeared into the seats, filth in the drink holders, and the car smelled like an ashtray. We had to air it out overnight and cover the seats with blankets for our kids to ride. BTW- we took pictures to prove we weren't exaggerating this. 3) The car had one working power outlet. There were several throughout the car, but only one was able to provide anything. We needed it to keep our phone alive for directions on a 14 hour drive, so nothing else was able to run/be charged. 4) No one at Hertz could help us. The desk attendant couldn't be bothered to leave his seat to do a walk-around. When we got the car home and saw how bad it truly was, I spent an hour on the phone trying to find someone at Hertz who could make this right. I kept getting forwarded to people who were "in the wrong department for this" and then sent on again. I gave up after being forwarded for the fifth time. The only time I ever got someone to acknowledge they would take my complaint was after the car had been returned. 5) This wasn't even the car I asked for. I called to confirm this rental and was told it would be a Chrysler TnC. I got a Kia. When I complained about this to the attendant, his only response was, "well, my sister got one and she loves it." After driving this car 1750 miles, I can tell you the only thing it has in common with a Chrysler TnC is they both have wheels. This van handled poorly and ran loud, and it required constant fill-ups. The mileage was poor at best, and had I known I would be a victim of bait-and switch, I never would have gone through Hertz in the first place. I rent a lot. I'm a sales rep and that means lots of flying and driving. I normally use Enterprise, and as so-so as they are, I've never had this level of poor customer service with them.Sixt
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Carmel
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9,2 Wonderful
May 2017
Pros:
The car is new, clean, in good condition.Cons:
The pickup and dropoff place is far from the airport. I spent extra money on uber. But the employee said they open a closer agent and offer shuttle bus to the airport.10,0 Wonderful
Jan 2017
Pros:
The vehicle was excellent and the office staff was quick, cordial and professional. They exceeded my expectations.Cons:
Would have been nice to have users manuals in the vehicle but there were none. Had to figure out some unfamiliar features the hard way.10,0 Wonderful
Oct 2016
Pros:
EverythingCons:
EverythingThrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Carmel
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Carmel
141 travellers who hired a car in Carmel gave the car agency they used an average rating of 7,5
Car hire locations in or near Carmel
Good to know
Most popular car type | Mini |
|---|
When to book a car hire in Carmel
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in Carmel
- Book your car hire in Carmel at least 1 day before your trip in order to get a below-average price
- Mini car hires in Carmel are around -41% cheaper than other car types, on average