Guest reviews
Overall rating
6,5
Good
Based on 11 reviews
Cleanliness
6,5
Comfort
6,9
Pick-up/Drop-off
6,3
Value for money
6,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
1
1
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2
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2,0
Pros: The Hertz rental called me an hour before scheduled pick up to let me know they didn't have the car, or any cars for that matter. They did have a cargo van for me to drive up to Vancouver with.
Cons: They could start by informing customers in the morning, not an hour before pickup. They could improve by having a system that doesn't allow you to book a car that doesn't exist. Best is if they actually rent you a car... But this might be too much to ask for.
review from
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10,0
Pros: the assistance at the office was excellent. Very polite and helpful.
review from
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2,0
Cons: Didn't have my rental
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8,0
A tale of two cars
Pros: The pick up location was friendly and processed everything. They didn't charge me for the tablet that was installed which was nice. Even if I lost the use of it along with the car due to a suicidal deer in Montana. Hertz sent a tow truck that hauled to Kalispell airport where I picked up another car and was on my way.
Cons: They didn't explain the use/charges for the installed tablet. Because it was two different locations (Bremerton/Kalispell) they closed out the account for the one car and wrote a new one for the other so I didn't get the rate I had previously. It was a nice car though so not much to complain there..
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4,4
Cons: When I put in a reservation for a car, I expect that it will be ready to pick up. The car wasn't cleaned or detailed. It didn't have a full tank of gas and I was expected to pay to have it filled up. For a business that is a customer service industry, they failed miserably. I will never use Hertz rentals again.
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