Hersonissos Resorts

Pros: We like only the team at the main restaurant and at the pool they was soo nice with everyone

Cons: The worst hose keeping ever also after many calls to the manager the room was not clean at all and the towels they give it to us used before and not wash everyday we have to check it . and we pay for daily refill of mini bar it was empty and after three days they refill it and they don’t do it after, no one say sorry or try to solve the problems from the management of the hotel. The pool was not clean and no adult pool. What is weird we meet 3 families and the have same problems and the clam it to the management and not solved.

Pros: Great facilities, large verity of meals. very friendly staff

Cons: The website to order place for restaurants is unclear and hard to use

Pros: The bartender at the main pool bar was great. The resort was beautiful to the eye

Cons: Too many kids for a couple without children. Very family oriented Food wasn’t always great Online reservation system for a pa carte meals was poor, not allowing us to eat at one of these until 3rd night Struggled getting towels Seemed understaffed for adequate service response times

Pros: Very clean and comfortable. Amazing food.

Cons: The beach was not good to get into the ocean as there were so many rocks and a long concrete pipe about 10 metres from the beach.

Pros: Rally good staff. the service is great and you always feel welcome and more. personal and smailing. the hotel is beautiful rooms are comfy and the food is great. The swimming pool/facilities are amazing. I recommend the bungalow rooms.

Cons: - special restaurants - need to reserve each evening at 00:00 am for the next day. a lot of headache and frustration because of the bad website (buggy and slow) - paid extra 200 euro for "beach view" my friends didn't and got the same "beach view" only one floor lower

Pros: The staff was amazing, the reception though a little less Everyone tried to do the best for us and help as much as they can, it feels like a big family there. Can say only good things about service. Breakfast was good and the property maintenance, always clean around and green. The bars all around the hotel and the creperia. So much fun relaxing next to the pool at evening or any time of the day. Atmosphere.

Cons: The food was very disappointing, expected and remembered it was better. Room cleaning was really lousy, I had to call for new towels or different things every day and and you could feel it wan not done properly. There is a bed issue at the main pool, you cant get a sunbed unless you get there really early. Evening entertainment. Beach is rocky.

Cons: Main courses in the buffet could do with more international counters. It was a bit uninspiring.

Pros: Excellent breakfast

Cons: If you want to experience the Ala carte restauranteraunts you must order 2 days in advance using a phone applcation and its very difficult to success to order it

Pros: In general the hotel is very clean, the staff is nice, the room was quite big(we had a family room) and the bed was comfortable. The food is good but doesn’t get changed much from day to day. We a lot of fun and I think Mitsis hotels are very good... I must say Mitsis Alila was the best we’ve been so far.

Cons: 1. It’s very hard to get a place in the restaurants 2. Our family room was located in the second floor. There was no elevator and we had to carry our stroller every day up and down- big disadvantage.

Pros: The staff were very nice

Cons: The food was mostly suger and repeated every day.

Pros: Food was excellent and varied. The staff is lovely and helps with everything. Clean and tidy rooms. Enjoyed the whole family very much. The hotel was full but we didn't feel a burden anywhere. Not in restaurants or in pools

Cons: There was a strange smell from the air conditioner. We noticed at the end of the vacation. Last night we just turned off the air conditioner because it was disgusting. The registration process was slow and took about 40 minutes because of the overload at the counter.

Pros: The staff, the service, the quality of everything apart from the wifi.. if they fix the wifi, it’s a great resort

Cons: The wifi is awful.. it breaks all the time, its weak and not in all the areas which is unacceptable in this day and age for a resort like this.

Pros: It is a great place to go with the family. There are many different environments that you can enjoy from; a very loud swimming pool that is great for kids, other ones that are quitter, it is at the beach, etc. You just need to explore the first day since the hotel is very big! Additionally, Id like to say that the staff was super friendly all the time.

Cons: The amount of plastic waste that this hotel produce is shocking. I really hope they have a recycle plan for it!

Cons: Wi Fi connection was very inconvenient and inconsistent

Pros: everything was super,specially the entertainment team,they make good job.

Pros: The cleanliness of hotel and i like every morning to go to jogging with my friends and so quit

Pros: Great hotel, huge with many facilities. The private pool at the room is a game-changer, highly recommended.

Cons: The food is good but can use more diversification, it gets boring after 2-3 days. Also, would recommend adding activities for small kids during the day.

Cons: The food at the main restaurant and the tavern was not so good (especially the dinners). However, dinner at the Asian restaurant was fantastic.

Pros: The water park was excellent. Food was excellent with huge choice. Very clean and modern rooms. Lady that cleaned our room was very sweet.

Cons: Unfortunately very few other British people there. Some of the staff came across as irritated by questions we asked. Lady at the towel swap place was rude. The beach at Lyttos was nice however not suitable for swimming as the sea is very rough, absolutely no good for young children at all.

Pros: Great variety of tasty food, lots of pleaces to eat, all free even alcohol, lots different pools, nice and friendly staff, baby friendly

Pros: The food , the hosting and the Facilities.

Pros: Hotel's proximity to the beach is a big plus. Staff was really very friendly and helpful. Thumbs up for cocktails and smoothies delivered to the beach and pool.

Cons: Hotel uses too many disposable plastic cups in pool/beach bars and restaurants. Paper or at least re-usable plastic cups could be good alternative. High chairs for small kids in restaurants could be cleaned more often.

Pros: Family friendly hotel. Good buffet options and wonderful Greek restaurant.

Cons: The beach which was quite rough.

Pros: Service above expectations fast and courteous staff

Pros: Amazing all ! The staff also very carefully and professional, in the special person of to Guest Relation. Congratulations !

Pros: All the staff was always friendly, smiling and super helpful. They were proactively asking several times if everything is okay or if we needed anything. We really felt cared for. Thank you!!! The meals were great, plenty of choice on every occasion, and tasty. The room and the hotel area was well groomed and clean.

Cons: The coffee machine would need a tune-up. :) The 'espresso' was more like a weak (light tasting) lungo. The Jacuzzi could use a modern control panel.

Pros: The service and the staff hospitality, the generous all include model

Cons: The facilities and especially the room are not 5 star class

Pros: Access to the beach.

Cons: Needs an upgrade.

Pros: Customer service.

Cons: Food was at best mediocre. Get rid of the Olive section and hire some chefs that make food on order.

Pros: Clean hotel, with good facilities. Bonus point for a free indoor swimming pool and a decent gym area. The food was of good quality.

Cons: Minor issue really: bad coffee and average cocktails, but not unexpected for an all inclusive.

Pros: I like everything best service and best foods and the best hotel I ever stayed.

Pros: One of the best cost/performance ratios I have ever seen. Resort consisting of 2 hotels (Imperial and Royal), fairly extensive so doesn't fell overcrowded even with many guests. Free sunbeds easy to find at all times. Renovated room (not all of them are), great terrace and views. One of the best thing about this hotel are the pools. Food was good with many different options. Great staff, especially at the bars and reception. Good wifi. Walking distance to the centre of Herssonissos. 45 minutes from Heraklion airport by a public bus.

Cons: Single use plastic cups used at all bars (only paid drinks are served in glass), even in the evening. Fruit drinks, not juices served for breakfast. Cocktails not the best but if you like wine, beer and long drinks, you will be fine.

Pros: Location

Cons: No place at pool

Pros: Having to pay for a towel every day was really annoying.. Quality of food isn't great.. Mostly frozen food. Too overcrowded at mealtimes and not enough beds at the pool.

Cons: Food Not enough seating No coffee machine in food hall after breakfast Quality of coffee Lack of fresh juices

Pros: Great pools and pool areas, with breathtaking views from each. Toilets near the pools were exellently clean and maintained. The whole complex around hotels was beautiful. Good snack bar

Cons: Quality of food was not great, it was roulette: from bad to good and even really good sometimes. Same with my bathroom: it was'nt always cleaned properly. Coffie and drinks of the low guality

Pros: The staff are kind and always ready to help.

Cons: The food wasn't good and and didn't tatst good, the same food everyday. There is no enough chairs at the pool for everybody.

Pros: Big, Clean room with great view. Breakfast was superb. Huge variety of food at all meals. Stuff was always there, very helpfull and polite.

Cons: The children pool water was so dirty. There wasn't any filtration of the water and you could see dirt in the water at all time, even at 8:00am when noone was there. The snacks at the pool area wasn t always enough and people where queing for pizza, tost and fries.

Pros: The pool the bar is very cool, good food..

Cons: The reception very difficult people.. Bad experience

Pros: A very good and clean hotel with a lot of intertaiment facilities for all day long for kids and adults we had a very plesant time and the food was also very good all the time Well be happy to return for another time

Pros: This was our first all inclusive and it has surpassed our expectations. Everything was perfect. We had extra large room with an even bigger terrace with breathtaking see view. All inclusive meals were so tasty. You have enough to choose from. We especially liked gyros for afternoon snack. :) Staff was very friendly and polite. Animation team was very funny and entertaining. This was one of our best vacations so far. Ideal for relaxing and enjoying in thr sun. If you want to rest, relax, eat and drink well, have a good time then Imperial Belvedere Hotel is the right place for you. Efcharisto :)

Pros: I like the snack bar. Fresh pizza and kebab almost all day.

Cons: The room quite small for a family. In restaurant food are all taken away 15 mins before while many people were still eating. Reception staff were not too helpful as well.

Cons: The Imperial Belvedere's only problem is that it is located rather remotely from the best part of Creta. But everything worth seeing in Greece requires work. So, if you're willing to rent a car (as absolutely required in my hometown, Los Angeles) then you cant do better for your dollar than the Belvedere; clearly one of my best hotel experiences

Pros: Brilliant location, great standard of food, beautiful restaurant. The bar staff Hannah was marvellous, she’s the real gem of the hotel.

Cons: Understaffed, had to wait for a long time to be served at the bar. The both lifts on the west side of the building were dated and extremely small. The gym was a bit of joke really if you called it a gym.

Pros: Spacious, modern hotel right by the sea.

Cons: Very little- my only complaint is that the food, although plentiful and varied and beautifully presented, is barely warm.

Pros: The Spa environment and staff. The location of the hotel on the Stalida coast.

Cons: Bath tap dangling off the wall. Very shoddily finished to say it was sold as a 5-star hotel. No kettle in the room, so have to use boiling water through the Nespresso machine in order to make a coffee using the free Nescafe sachets - which is gross as the hot water pours out of the coffee machine - why no kettle? Paid for a sea view room, but the hotel decided to sell us short by putting us in a side sea view room. We complained about it but the hotel did nothing about it. We would not have paid what we paid if we knew we were going to get that room. Housekeeping sometimes didn't clean our room even though we put the sign on the door and were out of the room all day. Sometimes they also didn't change the sheets of the bed for some reason. Poor communication and understanding at the reception. Chewing gum stuck on the top of the headboard. Complained about it, but it was never cleaned and taken off even by the time we checked out. The light on the balcony could not be turned off at night, and was distracting for a sleeper sensitive to light.

Pros: best hotel in the region, food great all the best - visit alot hotels this one will visit again, nr 2 on my best hotels

Cons: nada niks nothing beste hotel go on

Pros: Nothing

Cons: - Outdated hotel (pictures do not match reality): during my stay I experienced noisy lift and very strong smell in the room (complained at reception) - uncomfortable bed that did not allow good night sleep (need to mention the very strong artificial light on terrace at night that is not possible to cover completely with curtains: see picture) - cold food served at buffet - inefficient staff with no hospitality: on all inclusive, I often had to wait very long before being served my drink... really had to insist (same applies to hotel management that looked very unfriendly) - pool and beach areas are too small to accommodate all customers (not enough sun-beds) - beach front not useable because it is too rocky (see picture): so have to enter water from neighboring hotel/apartments - “gym” is an underground room with 3-4 hazardous cardio-machines This was worst hotel I stayed in in nearly 30y of travels.

Pros: Location good for beach ,bars and restaurants. Can not fault the food or the staff-excellent! Hotel was stylish Beds were very comfortable

Cons: Supposed to be adults only hotel but there were a few children there!! Going All-inclusive was a waste of money for us drink wise as the drink I like wasn’t good( pina colada) plus I can’t drink fizzy drinks so the choice was only water if I wanted a soft drink or I have to pay for fruit juice, after complaining about this the manager allowed me to have fruit juice included but every single time I asked for one after this I was told I have to pay until I explained for the 100th time!! the fresh juice was same price as a bottle of beer yet I could have that All inclusive - don’t get it n very annoying every time I wanted a drink. Beware of the steps at the ‘calm pool’ they are very slippery , I slipped along with many others! I reported it twice but it didn’t seem anything was done about it ... an accident waiting to happen so enter cautiously!!

Pros: Location and pool/sea view Staff are helpful, friendly and always smiling

Cons: The food isn’t good enough

Pros: Facilities: There are 2 nice swimming pools in the hotel and it is located just by the sea with an access to the beach with sun beds for the hotel guests. Staff: The staff is nice and smiley both at the reception and restaurant.

Cons: Room: our room was extremely poorly decorated for a 5-star hotel. The bathroom was not even a closed room, it was in the middle of the entrance of the room! The bed was absolutely not comfortable (really hard!) and we asked for a mattress topper but they did not have (they put an extra blanket on the mattress to soften the thing!). Our balcony was a shared space with the neighbors! The bathroom was in need of repairs: we had some broken appliances (towel holder, shower head holder) and cracks in the wall in the shower. Some ceiling lights were broken in the room and the bathroom. Restaurant (for breakfast and all inclusive meals): Although the staff was really helpful, organization was clearly lacking: all had set tasks, but we could never find the correct one to seat us or bring us water or drinks. The food quality was clearly underwhelming: almost no fish (weird for a Greek Island), the salad bar was varied, but repetitive after a week. A lot of the hot food was barely warm and there was a poor choice of vegetables.

Pros: The hotel staff is simply charming. A professional and inviting receptionist answered all the questions and helped us more than once. Service at the pool bar and restaurant is excellent. Quiet and calm. Everything is clean, and there are managers at the hotel who walk around and know how to handle what needs to be dealt with. An amazing experience and sure that we will return.

Cons: There is no mirror in the room. At all. Just inside the bathroom...

Pros: Everything, best vacation that I’ve ever been

Cons: Breakfast without much choice