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|Distance to city centre||3,0 km|
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We had a terrible experience at this hotel! We arrived at 1:55 for a 2:00 check in and didn’t get into our room till after 3:00. After over an hour of waiting for our room we finally got to our room but keys didn’t work. In making our reservations we requested a full mattress but were given two twins. When asked to fix it they were unable to help with our request. When we went to take a shower the water would got from warm to stifling hot! (My fiancé was burned by the water) After this I had finally had enough and asked to talk with a manager... We get down to the front desk at 8:00 PM and there is no manager on site and were told there’s nothing they can do till tomorrow....The next morning we finally were able to speak with a manager, (older lady) she questioned the authenticity of our every complaint/issue we had! On top of that she did nothing to compensate us for our miserable time. Please save yourself the time and money and go somewhere else!
A lot of walking. Extra charge for WiFi and games room. A lot of ants.
Grand Hotel Holiday Resort rests 25 kilometres east of Heraklion International airport and 2.5 kilometres from Hersonissos on the north coast of the Mediterranean island of Crete. This 4-star hotel offers newly constructed bungalows with captivating views to the sea in combination with 4 swimming pools and beautiful poolside bars. American breakfast can be enjoyed daily. Dionysus Restaurant offers a dining terrace serving Greek and International cuisine, while the snack-bar restaurant offers a-la carte choices right by the main pool. Surrounded by well-kept colourful gardens, the complex also features a stylish lobby area, a wellness centre and supervised mini club with special programme of activities for children.
based on 806 reviews
Things to know
- Great menu
- Clean hotel facilities
- Pleasant hotel grounds
- Recreation staff is nice
Policies vary by room type and provider.
Most popular landmarks
- Crete Golf Club 5,4 km
- Skotino Cave 10,8 km
|Heraklion N. Kazantzakis Apt.||22,3 km|