Le Méridien Hamburg

The rooms were nice and location was good.

The WiFi in our room didnt function at all, we had to change room because of it. When we were complaining that internet doesnt work, stuff didnt really reply to our request immediatelly. It was very long process untill they admitted that internet doesnt work in our room and they gave us another one. In the bathroom were stains like mold which is unacceptable in five star hotel. Also one day we didnt get our room cleaned whole day, we had to request it more times. Also they told us to put our trash outside of our room which is again unheard off in five star hotel.

The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view.

The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.

A few problems in the room were sorted out in minutes.

Extortionate internet rates. Business Center out of the way and poorly equipped.

weekend brackfast and view of the hotel and room luke view

the number of somking room in the hotel it should be less comparing with non-smoking room

Indoor pool was great for the kids since the weather was terrible, bed linens were excellent, great large bathroom, and larger size room overall!

Weren't able to check in an hour early after we arrived from our overseas flight with small children. This would have been helpful to our travel situation.

The concierge staff were wonderful, always greeted you with a smile and were very helpful. The staff of Le Spa were also very friendly and made us feel welcome. The cleaning staff did a wonderful job every day aswell. The location was great, you could go for a run around the Alster Lake and the hotel provided water, fruit and towels in the reception when you had finished your run - that was a really nice touch.

It was very expensive to stay there and we could not afford to eat in the restaurant. Likewise breakfast was extremely expensive (it is not included in the room price) which was a shame as the restaurant has a beautoful view over the Alster Lake

The fantastic back massage at the Spa!

The jacuzzi was out of order for duration of weekend break.

The food in the restaurant was extraordinary and all the staff members were well trained and very courteous.