Haus Nova am Bollerberg

The apartment was nice and well furnished. It was clean and spacious. It had a nice outside area as well. It also has a dishwasher which is very nice. We were informed to collect our keys from an address provided by the owners, but when arrived there, we had to go to the property to get the key there.

When initially booking the property, it specified that there are no credit card facilities but that it would be cash payment. We assumed that it would be cash upon arrival but was quickly informed by owners that we need to transfer the funds electronically which obviously came with bank costs, which you do not budget for. They also add a deposit payment which is also not specified when making the initial booking. We made the payment and paid additional money for the bank transfer fees, BUT then when the owner had to refund our deposit, he deducted money from our deposit amount for the bank transfer fees he is incurring. I therefore had to pay for his bank transfer fees and my bank transfer fees, which I think is really unfair. I addressed this with him but he was not forthcoming at all. I have now escalated this to booking.com customer service.