Mandolay Hotel Guildford

Staff were friendly. Location is good for Guildford shopping.

We booked and paid for an upgraded room with a bath and they gave us a small and dark double room with a shower. We asked to move and they moved us to room 9 which is a room like I expected it to be - light and airy, all the facilities and a bath (as in the photos on-line). However, the hotel kitchen extractor fan is right outside the window and very noisy! I called down to reception and they sent someone up who assured me that it would be turned off once the kitchen had closed for the night. I said that this would be OK as we were going out in 2 hours time and wouldn't be back until 1 am. So we sat there in the noisy room and got ready to go out to my friends 50th birthday party. We returned at 1am and.... The fan was still on and it was impossible to sleep. So I called reception and explained the situation and they went and turned it off. We slept until approximately 7 am when the fan woke me up again as breakfast was prepared! We gave up on sleep!

Very kind staff. Clean room.

The mattress. It was the most uncomfortable mattress ever. Changed two rooms, same situation. Moreover, you need to pay for parking, and it is a rip off.