Holiday Inn Guadalajara Select

Nice pool. Door staff were very friendly eg asking us if we enjoyed the football match the night before. Smiling staff in restaurant too, always appreciated. Big room & bathroom. Good view.

It’s a bit grim having to write a negative review, most of my reviews are absolutely glowing! But this hotel was chaotic and stressful. 1. When we arrived after a long journey we were told our booking.com reservation did not exist, despite having email confirmation. This didn’t happen in any other hotel in mexico or any other country I have travelled in. It took so long to “create a new reservation” that we missed the first 20 minutes of the football match in the local stadium. I asked for the bill for the whole stay and paid in full. 2. A couple of days later, our WiFi stopped working. I chatted with the concierge about this and she suggested calling from the room when we returned from lunch. When we returned, after a 40 minute walk in exhausting afternoon heat, the key to our door stopped working. We thought it was a mistake but when my partner went down to the desk, leaving me sat on the door outside the room, it turned out they’d stopped the card deliberately and said he had another bill to pay before they allows us back into our room, despite my having paid the entire bill i’d been given on arrival. No phone call, no note saying “please come to reception to pay a bill”, no “sorry we gave you the wrong bill on arrival”, just locked us out of our room. I was offended by this incredible disrespectful approach and said so as I immediately settled the bill for local taxes, printed on the hotel copy of the booking.com reservation sheet, which they’d adamantly denied they even had when we arrived. 3. At 23.51, two hours after we went to sleep before an early start, despite a “do not disturb” sign on the door, a loud and persistent banging on the door woke us up. I assumed another guest was lost and did feel unsafe. I phoned reception to let them know. 10 minutes later the banging stated again, waking us up again.