Arborea Hotel

This hotel does not have a pool at the moment, as it is under construction and this is not stated on their booking.com page. Furthermore as there are construction works going ok there is construction noise. I booked this hotel solely for the Pool and they know many people do, yet the fail to state it is under construction. I contacted booking.com who contacted the hotel while I was still there and they hotel refused to refused to give any kind of reimbursement or compensation. They stated the world on the Pool was to take advantage of the Coronavirus but the workmen told me they had been doing construction for many months so that isn’t a lie. Furthermore booking.com asked them to change their description to correctly state that they do not currently have a pool and now it is a week later and they have now done this. And my shower was cold.

- false advertising - no pool - management told lies about why there is no pool - complete lack of customer service -noisy due to construction all day - dishonest company - cold shower

They have a very nice pool.

My room had a very strong humid smell that made it difficult to breath at night. I called reception to ask for a different room but wouldn't allow me to change it until next morning. Luckily I was able to open up a window and had to leave on an air extractor overnight in order to be able to dehumidify the room. Room service came and tidy up the room but left the extractors off, this caused the humidity to return, but after I did this ritual again I was able to have the room back to normal. This experience was in room 219. If you want to avoid this experience I suggest you ask for a different room. I don't know if this is happening all around the hotel or not but definitely skip this room. Also, parking is a little bit strange but not a deal breaker.