Book Enterprise car hires in Lebanon

Nightmare

Pros: I had a car to drive... that's about it

Cons: I recently rented a car from the Hamilton location, it was a total nightmare. First we needed to switch the pick up location, we called the enterprise in Fairborn, Ohio to switch it there, the woman was rude to my fiancé and eventually hung up on him after saying she couldn't help him. He called back and asked to speak to her manager, she said she was the manager and there was nothing she could do. Then we decided to just keep it at this location, so we drove to the address I received in the email when I reserved the car, only to be told we were at the wrong location...when we asked for the correct address they said they don't have access to that information and then moved on to helping other guests. We eventually found where we were supposed to be and rented the car. We got in the car to drive and it had a weird smell, no big deal, all cars have different smells. Upon returning home I noticed NUMEROUS stains in the vehicle. Cigarette ashes all over the dashboard and a fully smoked cigarette sitting under the steering wheel column. I have pictures of all the seat stains, however I vacuumed out the car before we started our trip due to smoke allergies. There was also a bag of old food in the trunk, hence the weird smell. Once we were on the road we realized the cruise control didn't work and neither did the brights on the headlights. I have never ever been treated the way I was when going to rent a car, I was yelled at and talked down to and if it hadn't been at the last minute, I would've cancelled and gone with another rental company. My company that I work for (a national company) uses enterprise constantly when people need rentals and I can guarantee that we will never be using enterprise again. I am shocked with the condition of the vehicle AND the service we received. It was nothing short of a nightmare. They eventually called me to see how the rental was and I told them all of this, they credited 50% back to my card. I still have not one good thing to say about enterprise.

Didn't get the car I reserved and was penalized $250 for opting out of

Pros: The replacement was clean and new

Cons: I reserved a full size car but was "upgraded" to a small suv when it wasn't available for pick up. I had to drive a family of 4 (with luggage) from Ohio to Texas in a vehicle the size of a Prius. When we arrived in Texas we bought a vehicle in order to avoid driving the "clown car" home and was charged $250 for the return charge.