Guest reviews
Overall rating
3,7
Mediocre
Based on 12 reviews
Cleanliness
3,7
Comfort
3,5
Pick-up/Drop-off
4,2
Value for money
3,8
Pros
"Car was clean and new."
(in 1027 reviews)
"Returning the car was easy."
(in 858 reviews)
"Off airport shuttle and driver was excellent."
(in 467 reviews)
Cons
"Customer service is very poor."
(in 181 reviews)
"Windows filthy, car not cleaned."
(in 1100 reviews)
"The reserved car was not available."
(in 1136 reviews)
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2,0
I'll not use Scottie again
Pros: Nothing
Cons: Rental office was a bare industrial building. Shuttle service was on demand, not scheduled - not every arriving customer is prepared to make local phone calls. Car itself looked like it was purchased at auction. A $2000 (yes two thousand) deposit was taken for the rental (which was more than the car was worth from the looks of it) and I didn't notice until on the road that the fuel tank was empty. I was lucky to make it to city center. On returning the car, the office was empty. No agents. No driver (off airport location, so getting to the airport was an issue). I left the key on a desk (after taking photos and video of the vacation office). As I was calling an Uber, the lone employee pulled up in the shuttle with customers on board. He said he'd drive me to the airport immediately. He did so 30 minutes later. I travel for a living. In 35 years of travel, this is the second worst rental car experience. Scotties never again
review from
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4,0
Not worth the deal
Pros: The customer service was great to work with
Cons: The first vehicle had 184,000 miles with broken parts and a shake in back end. Had to rerun and they gave us 195,000 miles on it with two cracks in windshield.
review from
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2,0
HORRIBLE!!! RUN AWAY!!!
Cons: This is the worst car rental company EVER. Their vans are all second hand bought from Japan, smell like smoke, not cleaned out and prepped, and the GPS navigation system is all in Japanese and wont' sync to the phone to listen to music. The people working there are nice but don't know a thing about the car or how to work it. Our key was bent in half and taped together. We barely survived the week.
review from
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2,0
Pros: Very friendly and helpful staff at Scotties.
Cons: Gave wrong address and phon÷ no. Took two hours and several phone calls to for right address. Did not tell rental was for older car and Scotties was rental place Economy was only the agent. Poor communication all the way.
review from
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2,0
Cons: Economy was not located at the airport has described. Multiple locations unclear on actual location. No shuttle. No direct phone number to company for pickup or reservation questions. Had to cancel reservation because we couldn’t find the company.
review from
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5,2
Old, torn seats
Pros: If you want to save a little bit of money and don't mind an old car with torn seats and leather peeling off the steering wheel, then this is for you.
Cons: The car had about 100,000 miles on it. Car's nav system was in Chinese characters and not usable, seats were uncomfortable and worn.
review from
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6,8
Pros: Called to say we were stuck in traffic as we were getting close to their closing time, they said not to worry as they were quite busy and would be there late. Not sure how a car rental at an international airport can close at 5pm.
Cons: Returning the car was interesting... the office had moved and in four phone calls to set up the return nobody mentioned that fact. We were lucky to see a SMALL note that had their new address. As we got close to the new return site a car pulled along side, asked whether we were returning a rental then said to bark in a certain lot at the airport and he would come find us... we parked and unloaded and he did come by but it was odd. Thankfully we were not pressed to catch our flight.
review from
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4,4
Pros: Car gave a nice drive.
Cons: We feel that we were falsely led by their ads. We thought Economy was the same as the US Economy car rental we are familiar with. They said they were off site, but we assumed we would have a free airport pickup. They charged after the fact. Charged 3.5% for cc payment which wasn't stated up front. When we wanted to pay cash, they said they had no change, and no maps. Kind of fly by night. The car was old, radio didn't work, arm rest between seats was torn up, and car had over 100,000 km. They didn't seem very professional or servicible.
review from
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2,0
They suck!
Pros: Absolutely nothing!
Cons: Let start with they had moved between the time I booked and the time I arrived and there was no communication stating that fact. Then we'll move to the vehicle, it was obviously bought at an auction of some kind, it was filthy, couldn't see through the wind screen, the windshield wipers barely worked. It smelled like there had been a toga party in it, upholstery was dusty and smelled like an ashtray. I wanted to say something but it was the single van in the fleet! After doing a bit of research, I found that this wasn't even that good of a deal. They should not be a Kayak vendor!
review from
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2,0
Pros: Its the worst rental car service i have ever encountered. They didnt come to pick me at the airport. I have to book a taxi to the address written in my confirmation sheet but its just an empty factory. I had to book a shuttle to and fro my hotel and cost me double. Worst is the telephone i called them more than 20 times its just go to the machine what a waste of money. I will definitely make complain to the NZ authorities when i reach home. I really hope u can refund back my deposit and booking fee thank you
review from
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2,0
45 mins and no pickup!!
Pros: This after 2 calls to their office
review from
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9,6
Pros: Prompt Airport pickup. Friendly , courteous staff. GPS supplied was a nice touch. Was able to leave car at my last night motel which was very convenient. Car was small so comfort was only marked as good, not a company fault
review from
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2,0
I'll not use Scottie again
Pros: Nothing
Cons: Rental office was a bare industrial building. Shuttle service was on demand, not scheduled - not every arriving customer is prepared to make local phone calls. Car itself looked like it was purchased at auction. A $2000 (yes two thousand) deposit was taken for the rental (which was more than the car was worth from the looks of it) and I didn't notice until on the road that the fuel tank was empty. I was lucky to make it to city center. On returning the car, the office was empty. No agents. No driver (off airport location, so getting to the airport was an issue). I left the key on a desk (after taking photos and video of the vacation office). As I was calling an Uber, the lone employee pulled up in the shuttle with customers on board. He said he'd drive me to the airport immediately. He did so 30 minutes later. I travel for a living. In 35 years of travel, this is the second worst rental car experience. Scotties never again
review from
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4,0
Not worth the deal
Pros: The customer service was great to work with
Cons: The first vehicle had 184,000 miles with broken parts and a shake in back end. Had to rerun and they gave us 195,000 miles on it with two cracks in windshield.
review from
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2,0
HORRIBLE!!! RUN AWAY!!!
Cons: This is the worst car rental company EVER. Their vans are all second hand bought from Japan, smell like smoke, not cleaned out and prepped, and the GPS navigation system is all in Japanese and wont' sync to the phone to listen to music. The people working there are nice but don't know a thing about the car or how to work it. Our key was bent in half and taped together. We barely survived the week.
review from
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2,0
Pros: Very friendly and helpful staff at Scotties.
Cons: Gave wrong address and phon÷ no. Took two hours and several phone calls to for right address. Did not tell rental was for older car and Scotties was rental place Economy was only the agent. Poor communication all the way.
review from
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2,0
Cons: Economy was not located at the airport has described. Multiple locations unclear on actual location. No shuttle. No direct phone number to company for pickup or reservation questions. Had to cancel reservation because we couldn’t find the company.
review from
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5,2
Old, torn seats
Pros: If you want to save a little bit of money and don't mind an old car with torn seats and leather peeling off the steering wheel, then this is for you.
Cons: The car had about 100,000 miles on it. Car's nav system was in Chinese characters and not usable, seats were uncomfortable and worn.
review from
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4,4
Pros: Car gave a nice drive.
Cons: We feel that we were falsely led by their ads. We thought Economy was the same as the US Economy car rental we are familiar with. They said they were off site, but we assumed we would have a free airport pickup. They charged after the fact. Charged 3.5% for cc payment which wasn't stated up front. When we wanted to pay cash, they said they had no change, and no maps. Kind of fly by night. The car was old, radio didn't work, arm rest between seats was torn up, and car had over 100,000 km. They didn't seem very professional or servicible.
review from
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2,0
They suck!
Pros: Absolutely nothing!
Cons: Let start with they had moved between the time I booked and the time I arrived and there was no communication stating that fact. Then we'll move to the vehicle, it was obviously bought at an auction of some kind, it was filthy, couldn't see through the wind screen, the windshield wipers barely worked. It smelled like there had been a toga party in it, upholstery was dusty and smelled like an ashtray. I wanted to say something but it was the single van in the fleet! After doing a bit of research, I found that this wasn't even that good of a deal. They should not be a Kayak vendor!
review from
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2,0
Pros: Its the worst rental car service i have ever encountered. They didnt come to pick me at the airport. I have to book a taxi to the address written in my confirmation sheet but its just an empty factory. I had to book a shuttle to and fro my hotel and cost me double. Worst is the telephone i called them more than 20 times its just go to the machine what a waste of money. I will definitely make complain to the NZ authorities when i reach home. I really hope u can refund back my deposit and booking fee thank you
review from
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2,0
45 mins and no pickup!!
Pros: This after 2 calls to their office
review from
Where can I find Economy Rent a Car hire cars in Auckland?
5 Airpark Drive Mangere, Economy Rent a Car car hire
Address
5 Airpark Drive MangerePhone
+64 800 736 825Top tips for hiring a car from Economy Rent a Car in Auckland
- Compact car hires from Economy Rent a Car in Auckland are around 21% cheaper than other car types, on average
FAQs about hiring a car from Economy Rent a Car in Auckland
What is the most popular car hire from Economy Rent a Car in Auckland?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Economy Rent a Car in Auckland.
How many car hire locations does Economy Rent a Car have in Auckland?
Economy Rent a Car has 1 car hire location in Auckland. Take a look at our Economy Rent a Car hire location map to find the best car hires near you.
Does Economy Rent a Car have a car hire location at the airport: Auckland Intl Airport (AKL)?
Yes
Does Economy Rent a Car offer shuttle or airport pick-up services from Auckland Intl Airport (AKL)?
Yes
