Guest reviews
Overall rating
7,0
Good
Based on 172 reviews
Cleanliness
7,1
Comfort
7,2
Pick-up/Drop-off
7,0
Value for money
7,0
Pros
"Car was nice, as expected"
(in 998 reviews)
"Helpful staff, car was clean."
(in 109 reviews)
"Drop off quick and easy."
(in 76 reviews)
Cons
"The customer service was horrible"
(in 141 reviews)
"Shuttle bus was long wait"
(in 87 reviews)
"Understaffed with poor customer care."
(in 191 reviews)
Recent reviews
Traveller rating
37
13
19
7
18
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
car available
car was great
returned the car
long wait
use this company
long line
great car
waited over an hour
quick and easy
poor customer
-
8,8
Cons: Had booked car for date at 7pm. Since we picked up car at 829pm, the paper showed that information. We asked the man at counter about when we need to return. He said it's 24 hours so that it will be 829pm. When we pick up the car and asked the lady at the pickup counter she said that it was what was printed and that it was 7pm return. We mentioned how the man had explained about 24 hours but she again said that what was written was that 7pm pick up time that was the one they look for and that ii need to go back and change that information. So we did went back and that man then said he will take care of us and the lady later. He reprint the form with the new pickup time as 829pm. So if we did not go back for the change and had return Ed the car after 8pm, will we be charged extra?.
review from
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2,0
Pros: Nothing
Cons: They didn’t have my vehicle but I still got charged. I want my money back
review from
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5,6
Pros: Friendly staff
Cons: Honesty , we were waiting for nearly 2 hours and eventually had to take a different vehicle from the one advertised.
review from
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10,0
Pros: No lines and waited for just a little bit while the line next to their counter was really long just another well know car renta center. So I was fortunate and in a hurry.
Cons: Overall experience was excellent. I will use again next time.
review from
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4,0
Pros: That I got to extend my rental without waiting in a line for 30 minutes
Cons: Honestly your wait time in line is ridiculous you lost a lot of customers this weekend, having a reservation doesn’t work at all because you get there and get told it’s 40 to an hour wait to get your vehicle.
review from
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6,0
Cons: Kayak offers one price, got there and they charged 200$ more and held double the amount.
review from
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4,8
Pros: Nothing.
Cons: I rented from E-Z online and they said to go over to the sister company Advantage booth. Then the attendant tells me if I don’t get the $25 per day insurance that I would be responsible for the damages to the vehicle including any time that the vehicle was out getting repaired and not rented.
review from
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2,0
Pros: Nothing
Cons: Allow me to rent the car
review from
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2,0
Pros: The experience I went with was not pleasant at all!!
Cons: I read the restrictions and at one point didn’t specify having a return fly and my Visa card was not accepted!! You ruin my trip!!
review from
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5,2
Pros: Car was overall clean.
Cons: The counter was not manned in LAS when I went to pick up the car. A sign was posted stating to go to Advantage which made us wait almost an hour because there were only two workers at the counter. Compared to other rental companies, only Advantage/EZ Car had a long line/wait.
review from
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2,0
No car availability despite reservation
Cons: Had to go to a different company.
review from
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2,0
Pros: Nothing!
Cons: Worst experience!
review from
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Where can I find E-Z Rent-A-Car hire cars in Las Vegas?
Top tips for hiring a car from E-Z Rent-A-Car in Las Vegas
- Full-size car hires from E-Z Rent-A-Car in Las Vegas are around 20% cheaper than other car types, on average