Car hire at Las Vegas McCarran Airport

Pros: no

Pros: Friendly staff.

Cons: Waiting for almost 2 hours at pick-up location

Pros: Staff was fine, but not enough employees to handle the amount of business. It's not cool for a Rep to get up and leave for break/lunch during a busy time. Drop off was fine.

Cons: Fox needs to Pickup/Deliver directly to the Airport or move operation to McCarran Car Rentals for PU/Dropoff to accomodate customers better/faster.

Pros: drop off was easy, and the car was stable

Cons: I signed up for a JEEP- when i got there - only 4 suvs were left and they were Mitsubishi. NOT What was advertised and promised to us. Overall disappointed by the lack of professionalism and willingness to help us get the Jeep.

Cons: I was told by the employee at drop-off that the vehicle was dirty and would require a $75 fee. There was no damage to the vehicle, and the issue was with dust that had accumulated during our hiking. We were told that the fee was necessary because Fox would need to devote exceptional time and effort to cleaning the vehicle. My wife and I then proceeded to bang out the carpets with our hands, despite being short on time, and removed 90% of the dirt that way. The associate then agreed that the car was not worthy of a cleaning fee. So if we were able to sufficiently clean the car in less than five minutes with nothing more than our hands - why would a Fox associate say it required $75 extra? Vacuuming the car is a service I expect will be included in the price of rental. Nothing destructive had happened to the vehicle. There were no bodily fluids or chemicals or anything else that wouldn’t have come out with a simple vacuum and a wipe-down of the floor area. What this suggested to me was that Fox tries to sucker-punch its customers with exploitative fees as they are struggling to make their flights because they expect that we will have limited time to fight the charge. Even if we had left a hard-to-clean mess, the fee of $75 was totally exorbitant. It would have been almost 50% of the total rental. Associates need better training as to what constitutes a destructive mess versus something that can be cleaned with a simple wet cloth and vacuum. As I said, if we were able to “fix” the mess with our hands by banging out the carpets, it’s clear that this wasn’t something worthy of a $75 charge. This experience came after we had to replace the first car we got off the lot because of a slow leak in one of the tires. We also had to deal with extremely long lines during pickup and aggressive sales tactics. The whole car rental industry seems to be geared around screwing customers out of every cent possible, and Fox is no exception.

Cons: Requires 2 shuttle rides from the airport to get to location. Staff were very unfriendly and appeared annoyed to be helping customers. Pick-up process took over 90 min. Car was fine once the pick-up process was complete. Spend the extra few dollars and go with another car rental company

Cons: No cars were available at the time of pickup. The car was filthy and in poor condition cosmetically. The front left tire had a leak and required me to fill it with air twice a day. Customer service was pathetic at time of pickup. The pickup/drop off location required a second shuttle from the car rental center.

Pros: The drop was much easier than the pick up.

Cons: The pickup process was utterly ridiculous. I had to wait for almost 2.5 hours in line after a flight to pickup the rental. They charged me twice as much as quoted for the deposit. They did not separate prepaid customers and walk-ins. So those of us who prepaid had to wait hours after our reservation to get our cars which cut into our rental periods. I will NEVER rent from Fox every again.

Cons: Billing charged us twice and refused to take off one of the complete charges for $224 because it was a non-refundable reservation. We paid $448 dollars for a car for 3 days. Fox was unwilling to work with us. On hold for hours and spoke with 3 different customer serve reps and billing dept. Also, in Las Vegas you must take 2 shuttles to get to their location. Do not rent through Priceline. Do not rent Fox. We rent cars all the time and this was by far the worst experience we’ve ever had.

Cons: In Las Vegas you have to take a shuttle to all rental cars. Then for Fox you have to take an additional shuttle. Doubling your weight times to get going and how early you neeed to return your vehicle prior to leaving. Spend the extra few bucks and go with another carrier.

Pros: Price was cheaper but in the end not worth the savings.

Cons: Car was difficult to get to. Had to take a shuttle to another shuttle just to be treated as a burden by the staff. Vehicle had a door that wouldn’t close completely so we had to listen to it rattle for over 8 hours of drive time.

Pros: Wait time was over 3 hours for pick up, front headlight didn’t work

Cons: A functioning car

Pros: Return was easy.

Cons: The representative being clearer about extra charges I did not want and got.

Cons: A shuttle to a shuttle. Both ways! Never again. The logistics stole hours of my life for pennies of savings. Never again.

Pros: 2 shuttles to pick up had to pay fee plus a $450 hold on credit card. Cars were old worn down needed an alignment over 60 mph car shook.

Cons: Staff could’ve explained better deposit was treated like a teenager renting first car

Pros: The staff at the counter were fine however when I called customer service prior to picking up my vehicle the mail on the phone was short and rude when I had questions about possibly changing my car type. It felt like they were busy and had other things to do and didn't have time to speak with me that's the impression I got.

Cons: The vehicle and all the vehicles that I checked all smelled like marijuana. I was with my teenage son and he was like Dad all these cars smell like marijuana, so we had to pick the card that smelled the least like marijuana out of four or five vehicles in our class type. I mentioned the issue to the lady out processing me and she said they were aware of the issue. The vehicle itself besides the smell was clean and functioned properly with no issues. I just did not appreciate my son and I smelling like weed after getting out of the car.

Pros: The staff were moving super slow, there was a line going out the door and down the side of the building. I had to wait for the guy to clean the car after I got through the barrage of up charge salesmanship.

Pros: drop off was good

Cons: they had no car when i got there had to come back the next day, cost me a room and cab fair both ways

Cons: Availability of cars, timeliness of picking up car, professionalism of staff

Cons: check in is abysmal

Pros: The car was fine. And it was one or the more inexpensive options.

Cons: We had to take two different shuttles from the airport, and then wait in a very long line. After 45 min or more of waiting, the agent that assisted us was friendly, but not very clear about the entire process. She was confusing us. The physical location was weird. The whole check in process was long and a little stressful.

Pros: The drop off was easy.

Cons: The check in process was awful. They are offsite and you have to take two shuttles to get to the car rental center for Fox. The gal that checked me in asked me “would you like basic or extended coverage”. I said basic and then she proceeded to charge me $200. She did not mention it was OPTIONAL. So once I realized that I said I don’t want any optional coverage. Very misleading! I went to the website to extend the car for 2 days and decided not to when the quote came out to $150. Absurd pricing to extend the car rental. Overall I would not ever rent from Fox again. Make sure to rent with a company that is ON-SITE. The cars are all around the same price.

Cons: Everything.