Good to know
|Distance to city centre||1,6 km|
|Nearest airport||Durango Guadalupe Victoria|
|Distance to airport||15,6 km|
Time of year
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close to stores and airport
the bed was to hard and the carpet had stains
When I called the hotel, the staff told me the room was cancelled due to non payment. I had my card in file but I had issues with the bank in the USA. I contacted booking to see if I could cancel the room as well due to me having issues with the bank. I decided to give it one more try so I called my bank and the hotel to see if I could reserve the room again. As I spoke with Patricia she stated that I had until 12pm to call back with an active card so I can keep my room. I called around 1030am have my card info. When I arrived to the hotel they didn’t have my room reserved. They had no trace with my info. Even when I showed them my reservation and the hold they had on my card. I have names and details and they didn’t even bother to help me. Staff proceeded to tell me that they were going to cancel other people’s room so I can get a room but then I would have to move rooms the following day while at the same time she was making it seem like I was lying about me having a reservation. Won’t be returning due to customer service issues with them.
Staff is friendly and very courteous. Breakfast is good. Facilities are good, but need some updates. Easy to get to from downtown.
Plumbing makes loud noise from adjoining rooms Pillows were wadded up balls of foam chips stuffed into a pillowcase
The hotel staff is great, they are very attentive and happy to help. The hotel location is also very good, all main attractions and places are close by.
The hotel is very outdated, the rooms and hallways have stained carpets; and the beds and pillows are ok but not that good.
The Best Western Plus® Plaza Vizcaya, the hotel for business people located in the city center. We offer a wide variety of services such as conference rooms, audio visual equipment, television, photocopy machine, fax, DVD and video camera. Access to the Internet is available in each room and conference rooms. While at the Best Western Plus® Plaza Vizcaya enjoy shopping in the central commercial Plaza Vizcaya just a few steps away. Enjoy your stay.
based on 657 reviews
Things to know
- Near city centre
- Wonderful housekeeping
Policies vary by room type and provider.
Reviews about Best Western Plus Plaza Vizcaya
Most popular landmarks
- Paseo Durango Shopping Center 0,8 km
- Sagrado Corazon de Jesus Cathedral 1,7 km
- Morelos Garden 1,7 km
- Conde del Valle de Suchil Palace 2,4 km
- Durango Cathedral 2,6 km
- Nuestra Senora de Santa Ana Church 2,6 km
|Durango Guadalupe Victoria||15,6 km|