Guest reviews
Overall rating
7,3
Good
Based on 6 411 reviews
Cleanliness
7,6
Comfort
7,3
Pickup/dropoff
7,1
Value for money
7,3
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
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9,6
Pros: ease of returning the car
review from
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4,4
Cons: N/n
review from
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4,0
Pros: Car was clean and safe
Cons: She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never again
review from
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2,0
Cons: Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.
review from
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8,0
Got what I asked for, and a surprise
Pros: The car was made available to me earlier than reserved
Cons: I said it was OK if the car hadn't been cleaned but it smelled as though someone had been sick inside. No obvious signs of any sick, so I took it anyway. After 20 miles drive with open windows, the stench was gone
review from
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9,6
Vacation Trip
Pros: The car was good on gas and had more than enough room.
Cons: The car's steering was very bad. The steering wheel would catch or lock in place during driving. You had to pay attention to the car pulling to the right. When you tried to correct the steering, it would "Catch". Th steering wheel did this during the entire rental. I would have it checked before you rent it out again.
review from
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10,0
Felt right at home in my Dollar Car.
Pros: Drove well. Comfortable. Easy pick-up and return.
Cons: Cigarette lighter (for powering accessories) did not work. Difficult to locate starter button behind steering wheel. Didn't like trunk opening procedure.
review from
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10,0
Pros: The car was clean, the gas tank was not full when picked up. There was an adjustment made. The air work well, plenty of room for everything. Pick up was easy, returning not as much, walking to and from garage to terminal. Thank its a small airport KW.
review from
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8,4
Cons: There was a empty beer can left in the consol between the driver and passenger. Please look everywhere for trash when cleaning. So glad no thought it was me who left it.
review from
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6,8
Made a reservation on Kayak, no car available
Pros: That I got a car at all
Cons: I made a reservation on Kayak and when I got there, there were no cars available for my reservation. They finally found one car left but I had to do an upgrade and pay double what I reserved. I had to take the car because I would have missed my flight at another airport if I didn't. I like Dollar, but this was a nerve wrecking experience and the computer should be able to talk to each other so this wouldn't happen, because it's 2017!
review from
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3,6
Not impressed
Cons: We waited 40 minutes for them to bring us the car when we arrive. The car had salt water residue and sand all over the seats. It had dents and scratches on almost every panel of the car and when we asked for them to come walk around it they gave us attitude. We rented the Luxury convertible and were sadly disappointed. This was probably the dirtiest rental car I have ever used.
review from
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8,0
Remember that if you drive to Miami, you will have tolls!
Pros: Super smooth and no pressure environment. Got a nice Ford Escape. Good representative at the counter. Right in the airport and easy to find.
Cons: Thankfully, Dollar in Fort Lauderdale helped with my toll situation. You cannot pay cash for tolls so if you don't get the Dollar pre-paid toll plate program, you could get some large admin fees! There was also a dent in the door that I discovered later - there as no pre-boarding inspection so we will see if that does anything.
review from
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9,6
Pros: ease of returning the car
review from
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9,6
Vacation Trip
Pros: The car was good on gas and had more than enough room.
Cons: The car's steering was very bad. The steering wheel would catch or lock in place during driving. You had to pay attention to the car pulling to the right. When you tried to correct the steering, it would "Catch". Th steering wheel did this during the entire rental. I would have it checked before you rent it out again.
review from
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10,0
Felt right at home in my Dollar Car.
Pros: Drove well. Comfortable. Easy pick-up and return.
Cons: Cigarette lighter (for powering accessories) did not work. Difficult to locate starter button behind steering wheel. Didn't like trunk opening procedure.
review from
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10,0
Pros: The car was clean, the gas tank was not full when picked up. There was an adjustment made. The air work well, plenty of room for everything. Pick up was easy, returning not as much, walking to and from garage to terminal. Thank its a small airport KW.
review from
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8,0
Got what I asked for, and a surprise
Pros: The car was made available to me earlier than reserved
Cons: I said it was OK if the car hadn't been cleaned but it smelled as though someone had been sick inside. No obvious signs of any sick, so I took it anyway. After 20 miles drive with open windows, the stench was gone
review from
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8,4
Cons: There was a empty beer can left in the consol between the driver and passenger. Please look everywhere for trash when cleaning. So glad no thought it was me who left it.
review from
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6,8
Made a reservation on Kayak, no car available
Pros: That I got a car at all
Cons: I made a reservation on Kayak and when I got there, there were no cars available for my reservation. They finally found one car left but I had to do an upgrade and pay double what I reserved. I had to take the car because I would have missed my flight at another airport if I didn't. I like Dollar, but this was a nerve wrecking experience and the computer should be able to talk to each other so this wouldn't happen, because it's 2017!
review from
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8,0
Remember that if you drive to Miami, you will have tolls!
Pros: Super smooth and no pressure environment. Got a nice Ford Escape. Good representative at the counter. Right in the airport and easy to find.
Cons: Thankfully, Dollar in Fort Lauderdale helped with my toll situation. You cannot pay cash for tolls so if you don't get the Dollar pre-paid toll plate program, you could get some large admin fees! There was also a dent in the door that I discovered later - there as no pre-boarding inspection so we will see if that does anything.
review from
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4,4
Cons: N/n
review from
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4,0
Pros: Car was clean and safe
Cons: She told me I needed to pay extra money for services I didn’t need. Way to expensive to rent a car for a common four hour trip. Never again
review from
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2,0
Cons: Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.
review from
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3,6
Not impressed
Cons: We waited 40 minutes for them to bring us the car when we arrive. The car had salt water residue and sand all over the seats. It had dents and scratches on almost every panel of the car and when we asked for them to come walk around it they gave us attitude. We rented the Luxury convertible and were sadly disappointed. This was probably the dirtiest rental car I have ever used.
review from
Where can I find Dollar hire cars in Key West?
3495 S Roosevelt Blvd, Dollar car hire
Address
3495 S Roosevelt BlvdPhone
+1 866 434 2226FAQs about hiring a car from Dollar in Key West
How many car hire locations does Dollar have in Key West?
Dollar has 1 car hire location in Key West. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Key West Airport (EYW)?
Yes
Does Dollar offer shuttle or airport pick-up services from Key West Airport (EYW)?
Yes