The staff were awesome . Shout to Josh ! He was very helpful with great customer service.
The Royal Sonesta Chicago Downtown
4 stars3 462 reviews
Very good
-
2 guests, 1 room
Deals from
R1 467
/Cheapest rate per nightRoom type
Provider
Nightly total
Amenities at The Royal Sonesta Chicago Downtown
- Fitness centre
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
- Meeting/Banquet facilities
- Internet
Reviews of The Royal Sonesta Chicago Downtown
8,8
Very good
3462 verified ratings
Wonderful
1929
Very good
610
Good
463
Okay
165
Fair
154
Mediocre
54
Poor
99
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, with many noting its proximity to attractions and beautiful river views. The staff was frequently described as friendly, helpful, and accommodating, contributing positively to guests' experiences. Many guests also found the beds comfortable and appreciated the spacious rooms. However, several reviews mentioned issues with value for price, citing high costs and unmet expectations for certain amenities or room types. Overall, the positives centered on location, service, and comfort, making the hotel a popular choice for visitors.AI-generated from customer reviews
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Score by provider
8.8 out of 10
2033 reviews
8.4 out of 10
117 reviews
8.9 out of 10
45 reviews
8.8 out of 10
25 reviews
All reviews
Pros (+) Room, Location
Pros (+) Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Cons (-) Charging $300 for potential incidental usage is exorbitant.
Pros (+) That shower in the king room was to die for.
Cons (-) No air vents in the bathroom.
Pros (+) The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons (-) The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
Pros (+) Great downtown location
Cons (-) An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
Pros (+) Great price and location.
Cons (-) The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
Pros (+) Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons (-) Facing the Trump Tower.......
Pros (+) Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Cons (-) No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
Pros (+) Perfect location, easy access to shopping, restaurants and museums
Cons (-) A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
Location
71 East Wacker Drive, Chicago, IL 60601
What's nearby
- Michigan Avenue Bridge188 m
- Chicago Theater253 m
- Millennium Park0.6 km
- Magnificent Mile0.8 km
- Michigan Avenue0.8 km
- Art Institute of Chicago0.9 km
- Museum of Contemporary Art1.1 km
- River North1.2 km
- Chicago Board of Trade Building1.2 km
- Willis Tower1.3 km
- Grant Park1.3 km
- Navy Pier1.9 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
The Royal Sonesta Chicago Downtown
Which month has the cheapest rates at The Royal Sonesta Chicago Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Royal Sonesta Chicago Downtown is January, with an average nightly rate of R2 971. The most expensive month is September at R6 961 per night.
What is the cheapest day to book The Royal Sonesta Chicago Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Royal Sonesta Chicago Downtown is Monday, with an average nightly rate of R5 056. The most expensive day is Tuesday at R10 669 per night.
How far in advance should you book The Royal Sonesta Chicago Downtown?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Royal Sonesta Chicago Downtown, book around 9 weeks in advance. This could save you approximately 49% compared to booking last minute.
FAQs when booking at The Royal Sonesta Chicago Downtown
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Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
1,3 km | Chicago Midway | 14,9 km |