|Pick-up location||Yorba Linda|
Pros:Enterprise just always seems more "together" in their operations. Never have an issue for long wait.
Cons:Kayak still has some for the locations close for COVID taking reservations. Had to change pick-up. No big deal, Enterprised called and alerted me before hand.
Pros:They were very helpful and accomidating. They sent a follow up text to make sure I was happy with the car.
8,4 Very Good
Pros:Great price and excellent customer service
Cons:The car was very dirty especially the interior
Pros:Best customer service a person could ask for. Everything was handled quickly and courteously.
Pros:We love the Jeep, it worked great the whole trip.
Cons:We didn’t have any issue but in that case, we hope they have better connections to support us it is a little bit hard to contact them
8,8 Very Good
Pros:Car drove great!
Pros:That the inside of the car was clean and there was a full tank.
Cons:When you book a car online they have the car you booked not make you take a $2 a day upgrade when it was there fault for not having the car in the first place. Also they need to train there employees to take better care of the customers and not let them stand in the lobby waiting to be checked out while they wait check everyone else out. And they could have washed the car saying it rained the day before is no excuse to give me a dirty on the outside car.
Pros:Great service, was in & out with my rental & drop off & got a free upgrade
Cons:Location is weird but at least it’s off the freeway
Pros:The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Cons:The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.
Pros:Free upgrade bfor my honeymoon. Informative and helpful customer service reps. Pretty good value for the money.
Cons:The vehicle we used was a jeep grand cherocke, we drove the car a little more than 1000 miles. So a car with better gas milage would havr been nice. But i think the jerp we used averaged apptoximately 21.5 mpg, so i cant complain too much.
Pros:There was no mileage limit and they had the car I wanted. Customers service was very good
Cons:I waited 20 minutes to be help no one was in the office to greet me. The car could have been cleaned better
Pros:I liked that despite the hassle and inconvenience, I was given a decent car and I had no problems with the vehicle itself. The staff was friendly.
Cons:Despite checking over all the details of my order before clicking submit- pickup time, location, type of vehicle, etc- I was super annoyed to be given a rental at a different, much less convenient location, and have an additional, unrequested hour tacked to my order- requesting the car be available at noon instead of 1 pm. So we went to Anaheim instead of Placentia, and arrived at 12:15 to discover that the office is closed from 12 to 1pm for lunch, although my order was clearly for noon. Now, I absolutely believe that these people deserve to eat lunch! I get that- but, since I'd ordered this car via Kayak, they wouldn't change the amount I was billed for the extra hour. Also, when ordering online, I was asked if I'd like to add the additional insurance for $9/per day, which for 7 days is $64. However, if you clicked on the insurance, it charges you $11/per day, or $77, which I think is also a bit sneaky. I felt like I was led to believe I was getting one thing (car X, at location X, at price X) only to discover after submitting my order that I'd been charged for car X, at location Y, and price Y.)