West Hollywood car hire information
|Pick-up location||West Hollywood|
West Hollywood car hire reviews and directory
Rated no. 1
8,0 Excellent (7 reviews)
1 location in West Hollywood
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Locations in West Hollywood
8583 Santa Monica Blvd
+1 310 360 0104
Aug 31 2016
Pros: The Enterprise staff were extremely helpful and welcoming. When we returned the car, they helped with our (considerable) luggage and a taxi to take us to our hotel. From pickup to drop off the whole experience was seamless. We would especially like to mention the staff.
Jan 5 2017
never seen such poor service anywhere else
Cons: We booked a SUV one month ahead in prevision of a 10 day road trip with our children coming especially from France. When we arrived at 8:00am, as scheduled, we were told there would be a delay. More than 2 hours later, and after several calls from our side (they never called back), we were finally told that there would be no SUV available, and we were given two "solutions", either a pick-up truck or a small sedan, neither acceptable in that case. They told us then that "we should rent from another company"!! You can guess that this was very easy on December 26th... We finally found one at a much higher price, but also lost most of our first trip day. I complained by email and received a note saying that an official from the company would call me, but this never happened.
Jan 23 2017
Pros: Location, staff, quick service.
Cons: Nothing. great overall.
Mar 12 2017
Pros: Friendly service during pickup and dropoff
Cons: car gas meter was on empty at pickup, and despite the "match policy", it was an inconvenience Also, there was no wiper fluid in the tank, and the windshield was covered in filth
Sep 22 2018
Pros: The employee who helped us out saw that we had big bags and gave us a larger car. He was very helpful and friendly. The car was perfect for our needs.
Jan 15 2019
Sometimes you get more than you paid for
Pros: Excellent price, good service and communication, what's not to like? Never knew I could get a pickup from them, and at such a great price, so it all started on a positive note, as they're the closest rental agency to where we live. When the person who had the truck before us was running late, the station called me to coordinate so there were no surprises (I was much happier sitting home for an extra hour rather than finding out when I got to their location and having to cool my heels there). Check in process was just as smooth, so all good.
Cons: Nothing negative to report.
Feb 3 2019
Pros: Seamless and fast
Cons: Maybe a free day of rental - can’t complain about anything
7 travellers who hired a car in West Hollywood gave the car agency they used an average rating of 8,0
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