Vacaville car hire

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Vacaville, CA, United States
Dec 13 — Dec 20
Vacaville, CA, United States
Mon 13/12
Mon 20/12
Driver's age:

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Vacaville car hire information

Pick-up locationVacaville
Hire locations2

Vacaville car hire reviews and directory

Rated no. 1
Best rated
8.2 Excellent (34 reviews)
3 locations in Vacaville
Locations in Vacaville
  • 8.1
  • 8.4
  • 8.3
  • 8.4
  • 7.7
Recent reviews
10.0 ExcellentSep 25 2021
nothing everything great
9.2 ExcellentOct 23 2018
Location and great customer serviceNa
9.6 ExcellentOct 17 2018
Enterprise picked me up and dropped me off which was so helpful! The staff were very friendly too.
10.0 ExcellentOct 15 2018
Sami the Manager is AWESOMEI have been in Napa Valley for 6 months and have rented cars from Enterprise 6 different occasions. Sami was always pleasant and professional. That is a very busy car rental office and every time I was there it was busy and Sami and her Staff where always happy and eager to accommodate. YOU can always tell when a location has a good leader by the way the Staff treats their guests and their attitude. I have told all the associates and concierge to use and refer Enterprise Rent a Car on Soscol Road in Napa Valley. Love and will miss you Sami!!! Mary Beth Gualtieri
10.0 ExcellentOct 14 2018
Kayak is misleading consumersWhen offering driver protection, you think you are buying it from enterprise. But you are actually buying it on kayaks website separate from the rental car purchase. This is misleading because you think you are buying it from Enterprise when you are not. This is misleading at best and deceptive at worst. The CFPB should examine this practice. Note, this is not enterprise’s fault, this is kayaks poor customer experience.
2.0 MediocreJul 9 2018
you recommended entrerprise. I took a $44 uber to get there to rent a car (I thought they picked you up? then they told me I needed a local credit card and local address, even though I had a valid debit card with a lot of money on it, and although I offered cash, I spend $43 dollars getting back home. Great job enterprise and kayak. can't wait to post to my 5000 Facebook friends about you both.
9.2 ExcellentJun 3 2018
Nice weekly rates to escapeI like that they are friendly helpful and very patient with the customers. Also if they don’t have what your looking for they upgrade you for free.The only thing I was not to happy about was the nice upgrade they gave us was not so clean. There was sand from the last users inside all over. However the reason for our upgrade was because our car needed to be cleaned.
10.0 ExcellentJan 3 2018
See above
2.0 MediocreNov 18 2017
I was charged for use through Monday but asked for use through Sunday. The charge is incorrect and not what was agreed to. I only asked to have the car one day and one way on my kayak reservation but they said I had to take it for my entire stay and changed the reservation after I booked on kayak and I was stuck at the airport if I didn't agree to have them rent it to me for my entire stay. Then they added another day on top of that.
4.8 OkayOct 7 2017
Easy pick up/drop off- but received dirty car!The staff was nice, and the pick up and drop off was easy. Liked the straight forward service about the fees and charges.I received a filthy car. When I got home from picking it up, I noticed that the back seat had smoothie or throw up? spilled all over the seats and in the cracks. Disgusting. It was to the point it was dried up so it took me some scrubbing to get it clean. I was on a strict time limit, and so driving back into town to switch out the car would set me back longer, and my family was at my house waiting to leave for our trip. From there I noticed that there was crumbs and pieces of pretzels all on the floor and in the seat cracks also. This is when I realized that the car was not cleaned before renting it to me. The inside of the doors were dirty and had drip marks on them. I was very upset and called the rental place to let them know, at this point I was already 60 min late from leaving as I had to clean the car, therefore we got a late start on leaving for LA and hit major traffic. Not a very pleasant experience. I have never been so grossed out and couldn't believe no one noticed that the car was this dirty and to rent it out like that! Yikes!
Rated no. 2
9.2 Excellent (17 reviews)
2 locations in Vacaville
Locations in Vacaville
  • 9.4
  • 9.4
  • 9.2
  • 9.4
  • 9.2
Recent reviews
10.0 ExcellentAug 20 2019
Easy getawayQuick & personable service along with a clean, gas efficient & comfortable car for a fantastic rate.
10.0 ExcellentAug 20 2019
Easy and friendly
10.0 ExcellentNov 6 2018
Friendly serviceFriendly customer service. Easy access from downtown NapaLimited selection, although pleasantly surprised that we had the choice between a Yaris and a VW Beetle for the same price.
10.0 ExcellentFeb 18 2018
Friendly people, and helpful
10.0 ExcellentMay 15 2017
how the car was ready when I got there fast and good service
10.0 ExcellentFeb 21 2017
Perfect rentalI loved everything about our rental except that the previous renter may have been a smoker that the interior smelled of cigarettes. When I vacuumed the car before returning, I even found a marlboro. Other than that, the car ran perfectly for our trip to Tahoe and saved so much gas that we didn't have to pump once except to refill for the return to Avis. There were absolutely no problems and would rent from here again.The cigarette smell of the interior.
10.0 ExcellentNov 14 2016
Wonderful woman working the counter.
10.0 ExcellentOct 20 2016
Car was great strong and reliable
Rated no. 3
8.8 Excellent (19 reviews)
2 locations in Vacaville
Locations in Vacaville
  • 8.6
  • 8.8
  • 8.7
  • 8.9
  • 8.9
Recent reviews
10.0 ExcellentSep 29 2020
The drop off was super easy and they helped me all the way thru.
10.0 ExcellentAug 22 2020
great service
7.6 GoodMar 14 2019
Female staff at pickup with friendly and fast.Staff at dropoff left a sign on the door that he was at the gas station and would be right back. We weiated.
10.0 ExcellentFeb 2 2019
Perfect took me right back to airport to catch my flight. Thank you was pleasurable..
10.0 ExcellentAug 9 2017
Dave, who helped me check in, was fantastic!!! So pleasant and gave me a great Subaru Forrester. His sister helped me check out- also so friendly and kind. Will definitely recommend this place!
8.4 ExcellentApr 24 2017
Excellent customer service - they didn't have to remind me about whether I'd filled up the car, but they did and it saved me money
10.0 ExcellentMar 24 2017
Quick and friendly service-good carThe entire experience was good
10.0 ExcellentFeb 20 2016
Great service, Car was very good price ...
Rated no. 4
6.4 Good (21 reviews)
2 locations in Vacaville
Locations in Vacaville
  • 6.4
  • 6.5
  • 6.3
  • 6.4
  • 6.6
Recent reviews
10.0 ExcellentOct 11 2021
The location was very professional & helpful in accommodating customer needs.
10.0 ExcellentSep 15 2021
Super friendly staff at the Fairfield store thank you again!
2.0 MediocreJul 8 2021
NothingThey do not honor same day reservations unless you are using a credit card. They do allow debit cards but reservation has to be made at least 24 hours in advance and this website doesn't tell you that! I ended up paying significantly more than expected!
8.0 ExcellentMay 22 2021
Pick up and drop off by personnel were excellent!Nothing
2.0 MediocreJul 28 2020
No. They dud not have a car available and sad I had to reserve 48 hours in advance. Never again.Everything. Horrible customer service.
10.0 ExcellentAug 6 2019
Pick-up and drop off was very fast. Staff was friendly
10.0 ExcellentMar 19 2019
The lady that helped us made us feel welcomed. When we arrived, she was helping another customer, however made the time to look up and greet us.Hire more folks like the lady that helped us
2.0 MediocreDec 10 2018
I was overcharged by several hundred dollarsNow I have to waste my time trying to fix being overcharged and there are no human beings with access to information as to why I was overcharged, Only robots and terrible call waiting music. Next time please just punch me in the face and/or kick me in the groin.
10.0 ExcellentNov 20 2018
Hertz staff Al was amazing!! Professional! Courteous! Here in Fairfield office. Car was great!! Very happy with the service!!Cannot think of any!! I was given a great service.
9.6 ExcellentAug 7 2018
Great carGood customer service.When the the car got hot it smelled of spoiled milk/new car smell.
Show more reviews
1 location in Vacaville
Locations in Vacaville
Recent reviews
91 travellers who hired a car in Vacaville gave the car agency they used an average rating of 8,1

Car hire locations in or near Vacaville

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  • Book your car hire in Vacaville at least 1 day before your trip in order to get a below-average price

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