8.0 ExcellentJan 5 2022
The car I rented had automated steering in the event the car began to wander on the road. The first night I had it it was quite windy and I was fighting with the automatic steering to the point that I was seriously contemplaing taking the car back to Avis. Drivers who are going to use similar vehicles with automated steering should be warned about this. After the first night I found the car was a joy to drive. I also want to mention that I had accidentally left a book that I was reading at the Avis counter. I got a call the next day telling me about the book and to pick it up when I dropped the car off and sure enough, when I dropped the car off, I picked up the book. Thanks go to the Avis counter guy.
7.9 GoodSep 24 2021
The vehicle was quiet, comfortable and a pleasure to drive. However, pick up of the vehicle left much to be desired. We arrived in a strange city, after dark and in the pouring rain. We were handed a key fob, and told that our vehicle would be just two buildings over to our left. After walking for some distance in the dark, we could not see any lit up AVIS sign, so looking at our black key fob, in the dark, tried to figure out which button might trigger the lights of our vehicle. Finally we saw lights go on, but have NEVER owned a keyless start vehicle. Again, in the dark night, had to figure out how to open the vehicle, then even worse, how to start it? After pushing the start button several times, I accidentally touched the brake pedal while pushing the button and it started. It would have been nice if someone took the time to show us where the vehicle was located, and it's features ---- especially in the dark and pouring rain. Drop off was easy.
10.0 ExcellentSep 16 2021
Good service good rates
5.9 OkaySep 12 2021
We were concerned with a problem we had with the car and we couldn’t get an answer as we were directed to different agents and our concern was never resolved. We were not happy with the cost of the rental car - way more expensive then two years ago when we last rented a vehicle.
7.9 GoodSep 6 2021
Relatively newer car. Rather very high rental rate.
10.0 ExcellentAug 17 2018
Great CarThe look , ride and comfort.Enjoyed everything.
8.4 ExcellentJul 29 2017
Nice but the PriceClean and suitable car.Most expensive per day rental in 3 weeks of renting from several different companies. Nobody at the drop off in YHM airport. Poor or obscured signage to direct the renter to the parking lot
2.0 MediocreJul 23 2017
NothingWorst customer service I've ever had and very arrogant manager. I was charged one and a half times more than the original quote.